• Check the ‘This pack contains’ panel on the box to make sure
the part is included with your machine.
• Check the On/Off button has been pressed to on. The blue
light should illuminate when on.
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug if this needs replacing, always
replace with a British 13amp fuse.
• The cleaning pad may already be saturated or dirty,
wash the cleaning pad. Go to ‘Taking care of your machine’.
• There may be no water in clean water tank, check the clean
water tank has water.
• Check the clean water tank is correctly fitted. Go to ‘Using
your machine’.
• Check the hard water filter is in place, not damaged or blocked
and need replacing. Go to ‘Taking care of your machine’.
• Steam path may be blocked. Go to ‘Let’s talk technical’.
Solution
Problem
CAUTION:
Always unplug the steamer before performing maintenance/troubleshooting checks.
What to do if it goes wrong
There is an
accessory missing.
The steamer has
no power.
Why is the steamer
not producing steam?
Why won’t the cleaning
pad pick up dirt?
• Steam coming from the side of the machine may indicate a
blockage within the steamer. To clear any blockages go to
‘Let’s talk technical’.
Why is steam coming
from the side of the
steamer?
