user manual
w w w.va r i - l i t e .co m
VL3600 PROFILE IP
6
HOW TO OBTAIN WARRANTY SERVICE
A copy of the Limited Warranty card was included in the shipping package for this product.
To obtain warranty service, please contact customer service at 1-214-647-7880, or
entertainment.service@
signify.com
and request a Return Material Authorization (RMA) for warranty service. You will need to provide the
model and serial number of the item being returned, a description of the problem or failure and the name of the
registered user or organization. If available, you should have your sales invoice to establish the date of sale as the
beginning of the warranty period. Once you obtain the RMA, pack the unit in a secure shipping container or in its
original packing box. Be sure to clearly indicate the RMA number on all packing lists, correspondence, and ship-
ping labels. If available, please include a copy of your invoice (as proof of purchase) in the shipping container.
With the RMA number written legibly on or near the shipping address label, return the unit, freight prepaid, to:
Vari-Lite LLC
Attention: Warranty Service (RMA# ________)
10911 Petal Street
Dallas, Texas 75238
USA
As stated in the warranty, it is required that the shipment be insured and FOB our service center.
IMPORTANT!
When returning products to Vari-Lite for repairs (warranty or out-of-warranty) from a country
other than the USA, “Vari-Lite LLC”, must appear in the address block as the Importer of Record (IOR) on all ship-
ping documentation, Commercial Invoices, etc. This must be done in order to clear customs in a timely manner
and prevent returns.
