3-10
Aluminum Mobile Rack
3-4 Troubleshooting
Q. I installed the EZ-Swap 2 but my computer does not detect the hard drive in it.
A. Be sure to turn on the EZ-Swap 2 by setting the Key-Lock in the Lock position. The
EZ-Swap 2 will not turn on unless it is locked. If you are using a brand new drive, make
sure you initialize, partition and format the drive before trying to use it. This can be done
using the software that comes with the HARD DRIVE or by using Windows’ Disk
Management utility.
Q. The data on my hard drive is corrupt!
A. Connecting your hard drive to the EZ-Swap 2 is just like connecting a your hard
drive to the inside of your computer. The EZ-Swap 2 itself will not corrupt your data.
If your data has become corrupt, it is likely caused by removal of the EZ-Swap 2 cartridge
while data was still being written to the hard drive.
NEVER REMOVE THE EZ-SWAP 2 CARTRIDGE WHILE DATA IS BEING
WRITTEN TO THE HARD DRIVE. Doing may cause the hard drive to become
corrupt. Make sure all applications being run off the disk and all files in use are no
longer in use before removing the disk. To be safe, it would be best to shut down your
system before removing the cartridge.
3-5 Warranty
The EZ-Swap 2 comes with a 3 year limited warranty (90 day parts). If your unit
should become defective within that time frame, please go to www.vantecusa.com
for information on how to receive warranty replacement. Cosmetic defects and
missing parts are not covered under this warranty. Please check the contents of the
unit to make sure you received all parts. Also, check for any cosmetic flaws. If any
parts are missing or if there are cosmetic defects, please contact the retailer from which
you purchased the unit and ask for a replacement.
For more help, please visit www.vantecusa.com and check the TECH
SUPPORT section.
