AIR N ARC
®
150 SERIES
WARRANTY PROCEDURE
090051-OP_r0 (FEB-2014)
PAGE - VII
Vanair Manufacturing, Inc.
vanair.com • 800-526-8817
Disposition of Goods
,
Notifications
and
Additional Notes
, will be required.
Customers have 30 days after the RMA
number is issued to return the item. If the
part is not returned within this period, the
RMA is void and any claims will be denied.
Before sending a warranty part to a
customer, Vanair
®
will need a P.O. or credit
card number to cover the cost of the part and
shipping. After the part is analyzed and
deemed to be covered under warranty,
Vanair will issue credit to the customer. All
parts eligible for warranty must have the
RMA number on the invoice at the time of
purchase.
No items can be returned “freight collect”.
Freight costs will be addressed at the time
the claim is closed. The customer pays any
additional costs for warranty parts delivered
through expedited services (i.e., Next Day,
Second Day).
VANAIR WILL NEVER ACCEPT ANY
INVOICES FOR PARTS RETURNED: ANY
PARTS RETURNED VIA INVOICE WILL BE
RETURNED FREIGHT COLLECT: NO
PARTS ARE TO BE RETURNED FREIGHT
COLLECT!
Vanair Mfg., Inc. strives to continuously
improve its customer service. Please forward
any questions, comments, or suggestions to
Vanair Service (219-879-5100, ext. 400) or
e-mail us ([email protected]).
NOTE
All labor claims or invoices must be
approved by the Vanair Warranty
Administrator prior to starting repair work
along with the cost of the repair. All paper
work associated with the returned item
and warranty repair cost must reference
the RMA number issued against the part,
and be forwarded to Vanair within 30 days
of the completion of work.
