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17.
WARRANTY FOR VALOR BRAND PRODUCTS
17.1.1.
If you have a problem with this unit, please contact your dealer or supplier immediately. Under no
circumstances should you attempt to service the unit in any way by yourself. The warranties in
paragraphs 1 and 2 are provided only to the first purchaser/user of this unit, are not transferable
and are subject to the conditions and limitations in paragraphs 3, 4 and 5. Please review the
conditions and limitations carefully and strictly follow their requirements.
17.1.2.
Lifetime Limited Parts Warranty
During the lifetime of the first purchaser/user, (subject to paragraph 6) Miles Industries Ltd. (the “Company”) or its appointed distributor will at its option
pay for the repair of, or will exchange the following parts or components which are found to be defective in material or workmanship under normal
conditions of use and service
:
Part or Component
Defect Covered
•
Exterior steel casing
Corrosion
•
Glass
Loss of structural integrity
•
Burners and connecting pipes
Corrosion (but not discolouration) causing loss of structural integrity
•
Cast iron parts
Corrosion
•
Fire box and heat exchanger
Corrosion (but not discolouration) causing loss of structural integrity
17.1.3.
Two-Year Parts Warranty
For a period of two years from the date of purchase (subject to paragraph 6,) the Company, at its option, will repair or exchange all parts or components of
this unit (other than those listed in paragraph 1) which are found to be defective in material or workmanship
.
17.1.4.
Travel Time / Shipping Not Covered By Warranty
Travel time by a repairer to perform warranty work or replace a part and any shipping charges incurred in respect of an exchange or replacement of a part
shall be paid for by the owner of the unit.
17.1.5.
Conditions and Limitations
1.1
The warranty enrolment card must be completed by the first purchaser/user and countersigned by the dealer or a licensed, competent service
contractor and returned to the Company within 90 days of purchase. Registration can also be completed online at www.valorfireplaces.com.
1.2
Installation and maintenance must be performed by a licensed Valor dealer or a licensed, competent service contractor. Installation must comply
with the enclosed installation instructions and all local and national gas appliance installation and building codes.
1.3
Owner must comply with all operating instructions.
1.4
This warranty is only valid under normal non-commercial conditions of use and service. This warranty is void if there is evidence of misuse,
abuse, alteration, improper installation, accident or lack of maintenance.
1.5
This warranty is void where installation of the unit does not conform to all applicable codes including national and local gas appliance installation
codes and building and fire codes.
1.6
This warranty does not cover damage to the unit by:
•
Improper or inadequate installation, or operational or environmental conditions including improper chimney installation.
•
Inadequate ventilation or competition for air in the home from household equipment or appliances.
•
Damage caused by chemicals; dampness; condensation; or sulphur in the fuel supply lines which exceeds acceptable industry standards
.
1.7
This warranty does not extend to or cover glass or log breakage due to misuse, accident, mishandling or lack of maintenance; brass which is
damaged by chemicals or down draft conditions; chipping of enamel or painted surfaces or damage to the unit while in transit.
1.8
The Company does not authorize anyone, including its dealers, to extend or alter this warranty in any way and assumes no responsibility for
direct, indirect or consequential damages caused by this unit. The laws of the state or province in which the first purchaser/user lives may give the first
purchaser/user specific rights which extend this warranty and in that event, the Company’s sole obligation under this warranty is to provide labour and/or
materials in accordance with those laws.
17.1.6.
Discharge of Liability
After two years from the date of purchase, the Company may, at its option, fully discharge all obligations under this warranty by paying to the first
purchaser/user the wholesale price of any defective part.
17.1.7.
No Obligation to Pay Labour Costs
The Company shall not be responsible for the cost of labour to remove any defective part nor to reinstall any replacement or repaired part. Repair work will
be done at the place where the unit is installed or in the repairer’s shop, at the repairer’s option.
17.1.8.
No Other Warranty
The entire obligation to repair this unit is set forth in this warranty. Some States or Provinces may specifically mandate additional warranties on the part of
manufacturers, but in the absence of any such specifically mandated legislation, there is no other warranty or obligation expressed or implied
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