Valor Fires 963, Installer And Owner Manual

Page: 61 / 64

When calling heateam , it would be helpful if you could have the following information
to hand:-
1. Fire serial number (Located on the information label - See figure 8 on page 62).
*
2.
Date of installation.*
3. Your installer name and address details.*
4. Fire make and model number. *
5. Proof of purchase (if you do not have the fire serial number)
* Note: Details 1 – 4 should be recorded on pages 62 & 63 at the end of this
guide.
What this warranty covers
Free of charge repair or replacement of components found to be of faulty
manufacture.
Free of charge replacement of the complete unit providing the failure is related to a
manufacturing fault that cannot be repaired or is uneconomic to repair.
What this warranty does not cover
Repairs to fires which haven’t been installed and commissioned properly and as set
out in the installation instructions.
Faults caused by inadequate supply of gas or electricity (where applicable).
Reimbursement of any third party repair or replacement costs that we haven’t been
told about or agreed with you in advance.
Compensation or consequential losses (e.g. loss of earnings, business losses, stress
and inconvenience) arising from a production breakdown, including repair delays
caused by factors outside our reasonable control.
©
Baxi Heating U.K. Limited 2010.
Page 61
OWNER GUIDE