12-1
Valco Cincinnati, Inc.
SECTION 12 - SERVICE
SECTION 12 - SERVICE
SECTION 12 - SERVICE
SECTION 12 - SERVICE
SECTION 12 - SERVICE
If you experience a problem with the DD-1 pump, consult the
Troubleshooting Section.
If a problem with your system persists, contact a Valco Cincinnati Technical
Support representative. If your need is urgent, we encourage you to contact
our corporate office in Cincinnati, Ohio, U.S.A. at (513) 874-6550. If the
problem cannot be resolved, Valco Cincinnati will promptly arrange to have
a technical representative visit your facility. Any charges for a service call
will be quoted at that time. Any part that fails during the warranty period shall
be returned prepaid to Valco Cincinnati, Inc. by the customer for disposition.
Upon request, Valco personnel are
available to repair or replace such parts
at the customer’s facility. Charges for
this service include travel time and
expenses.
If an equipment problem is the result of customer abuse, improper
installation or operation, all travel time, labor, parts, and expenses will be
charged to the customer.
If the responsibility for a problem cannot be absolutely determined, the
customer will be charged for travel time and expenses only. No charge will
be made for parts and labor.
