10 Guarantee and customer service
14
Operating
instructions
ecoTEC
plus
0020239012_02
If the product contains batteries that
are marked with this symbol, these bat-
teries may contain substances that are
hazardous to human health and the envir-
onment.
▶
In this case, dispose of the batteries at
a collection point for batteries.
10 Guarantee and customer
service
10.1 Guarantee
–
Two year guarantee for ecoTEC plus
appliances
Vaillant provides this appliance with a
parts and labour guarantee against defects
that may occur within twenty-four months
of the installation date. For the 2nd year of
the guarantee to be valid an annual ser-
vice must be carried out by a competent
person approved at the time by the Health
and Safety Executive one year after install-
ation. The cost of this annual service is not
included in the guarantee.
–
Registering with us
Registration is simple. Just complete the
Guarantee Registration Card and return to
Vaillant within 30 days of installation. Your
details will then be automatically registered
within the Vaillant scheme.
–
Immediate help
If your Vaillant boiler develops a fault your
first action should be to contact your in-
staller, as his professional assessment is
needed under the terms of our Guarantee.
If you are unable to contact your installer,
phone Vaillant Service Solutions:
Telephone: 0330
100
3461
10.2 Customer service
To ensure regular servicing, it is strongly
recommended that arrangements are
made for a Maintenance Agreement.
Please contact Vaillant Service Solutions
for further details:
Telephone: 0330
100
3461
