ADD-A-Cam PRO
Add-A-Cam PRO - Document 341-592 Rev. C
Page 11 of 13
WARRANTY INFORMATION
Hardware* Warranty -
One year limited warranty on all parts. Vaddio warrants this product against defects in materials
and workmanship for a period of one year from the day of purchase from Vaddio. If Vaddio receives notice of such
defects during the warranty period, they will, at their option, repair or replace products that prove to be defective.
Exclusions
- The above warranty shall not apply to defects resulting from: improper or inadequate maintenance by the
customer, customer applied software or interfacing, unauthorized modifications or misuse, operation outside the normal
environmental specifications for the product, use of the incorrect power supply, improper extension of the power supply
cable or improper site operation and maintenance.
Vaddio Customer service
– Vaddio will test, repair, or replace the product or products without charge if the unit is under
warranty and is found to be defective. If the product is out of warranty, Vaddio will test then repair the product or
products. The cost of parts and labor charge will be estimated by a technician and confirmed by the customer prior to
repair. All components must be returned for testing as a complete unit. Vaddio will not accept responsibility for shipment
after it has left the premises.
Vaddio Technical support
- Vaddio technicians will determine and discuss with the customer the criteria for repair costs
and/or replacement. Vaddio Technical Support can be contacted through one of the following resources: e-mail support
at
or online at
www.vaddio.com
.
Return Material Authorization (RMA) number -
Before returning a product for repair or replacement, request an RMA
from Vaddio’s technical support. Provide a technician with a return phone number, e-mail address, shipping address, and
product serial numbers and describe the reason for repairs or returns as well as the date of purchase and proof of
purchase. Include your assigned RMA number in all correspondence with Vaddio. Write your assigned RMA number on
the outside of the box when returning the product.
Voided warranty
– The warranty does not apply if the original serial number has been removed or if the product has
been disassembled or damaged through misuse, accident, modifications, or unauthorized repair. Cutting the power
supply cable on the secondary side (low voltage side) to extend the power to the device (camera or controller) voids the
warranty for that device.
Shipping and handling
- Vaddio will not pay for inbound shipping transportation or insurance charges or accept any
responsibility for laws and ordinances from inbound transit. Vaddio will pay for outbound shipping, transportation, and
insurance charges for all items under warranty but will not assume responsibility for loss and/or damage by the outbound
freight carrier. If the return shipment appears damaged, retain the original boxes and packing material for inspection by
the carrier. Contact your carrier immediately.
Products not under warranty
- Payment arrangements are required before outbound shipment for all out of warranty
products.
*Vaddio manufactures its hardware products from parts and components that are new or equivalent to new in
accordance with industry standard practices.
Other General Information:
Care and Cleaning
Do not attempt to take this product apart at any time. There are no user-serviceable components inside.
•
Do not spill liquids in the product
•
Keep this device away from food and liquid
•
For smears or smudges on the console, wipe with a clean, soft cloth.
•
Do not use any strong or abrasive chemicals.
Operating and Storage Conditions:
Do not store or operate the product under the following conditions:
•
Temperatures above 40°C (104°F) or temperatures below 0°C (32°F)
•
High humidity, condensing or wet environments
•
In inclement weather
•
Dusty
environments
•
Under severe vibration
