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The ‘Trouble-shooting‘ section will help you to carry out small repairs yourself,
saving you the time and trouble of calling out a service engineer and the cost
that goes along with it.
Whether you contact us for repairs or orders, please always state the serial number (FN)
and the name of the appliance. Enter these details below and also on the service sticker
which comes with the appliance. Stick it in a conspicuous place or in your telephone or
address book.
FN
Appliance
You will also find the same details on the certificate of guarantee, the original sales invoice
and the identification plate of the appliance.
Open the operating panel.
The identification plate is situated on the right-hand side, next to the coffee bean hopper
If the appliance is not working properly, contact your nearest V-ZUG Ltd service centre using
freephone 0800 850 850 and stand in close proximity to the appliance.
Queries, orders, service agreement
For administrative and technical queries or problems, as well as for ordering spare
parts and accessories, please contact our head office in Zug on telephone number
+41 (0)41 767 67 67.
As regards the maintenance of all our products, when the warranty expires you have the
option of taking out a service agreement. We will be happy to send you the necessary
forms.
Repair service
