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8 Trouble-shooting
Display
Possible cause
Solution
or and a num-
ber illuminate in the
display
▪
Internal error occurred.
▸ Note down error message
in full and appliance's SN.
▸ Contact Customer Ser-
vices.
and illuminate
▪
An object (e.g. paper) under-
neath the hob is obstructing
the air intake.
▸ Remove any objects in the
drawer underneath the
hob.
▸ Touch any button to ac-
knowledge the error.
▸ After 10 minutes the appli-
ance can be used again
as normal.
▪
Ventilation is defective.
▸ Note down error message
in full and appliance's SN.
▸ Contact Customer Ser-
vices.
and flash altern-
ately
▪
The automatic safety shut-off
was triggered.
▪
The cooking zone is hot and
cookware is standing on it.
▸ Switch the cooking zone
back on again if required.
If a cooking zone has been running for longer without any settings being changed,
the appliance switches the cooking zone off automatically, after how much time de-
pends on the power level set.
Power level / function
Safety shut-off after hrs.:mins.
02:00
08:36
06:42
05:18
04:18
03:30
02:18
02:18
01:48
01:30
8.2
Other possible problems
Problem
Possible cause
Solution
The appliance is not
working and all the dis-
plays are dark.
▪
The fuse or circuit breaker for
electrical installations in the
home is defective.
▸ Change the fuse.
▸ Reset the circuit breaker.
▪
The fuse or circuit breaker
keeps blowing.
▸ Note down the serial num-
ber (SN) of the appliance.
▸ Contact Customer Ser-
vices.
▪
Cookware is too small for the
cooking zone selected.
▸ Ensure cookware corres-
ponds to the size of the
cooking zone.
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