UH-4U: 4K HDMI2.0 4x1 Switcher
U.T.E. electronic GmbH & Co. KG
21
www.ute.de
13. Customer/ After-sales Service
The return of a product to our Customer Service implies the full agreement of the
terms and conditions hereinafter. There terms and conditions may be changed without
prior notice.
If there appear some problems when running the UH-4U please check and deal with
the problems reference to this user manual. Any transport costs are borne by the users
during the warranty.
1) Product Limited Warranty:
We warrants that its products will be free from defects
in materials and workmanship for two years
,
which starts from the first day the
product leaves warehouse (check the SN mark on the product).
Proof of purchase in the form of a bill of sale or receipted invoice must be
presented to obtain warranty service.
2) What the warranty does not cover:
⚫
Warranty expiration.
⚫
Factory applied serial number has been altered or removed from the product.
⚫
Damage, deterioration or malfunction caused by:
⚫
Normal wear and tear
⚫
Use of supplies or parts not meeting our specifications
⚫
No certificate or invoice as the proof of warranty.
⚫
The product model showed on the warranty card does not match with the
model of the product for repairing or had been altered.
⚫
Damage caused by force majeure.
⚫
Servicing not authorized by distributor.
⚫
Other causes which does not relate to a product defect
⚫
Delivery, installation or labor charges for installation or setup of the product
3) Technical Support:
Email to our after-sales department or make a call, please
inform us the following information about your cases.
⚫
Product version and name.
⚫
Detailed failure situations.
⚫
The formation of the cases.
Remark
: For further assistance or solutions, please contact your local dealer or our
customer support ([email protected])
