usi CSL2700, Owner'S Manual

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EQUIPMENT WARRANTY
1. Standard Manufacturer Warranty
We warrant to the original purchaser the equipment manufactured to be free from defects in material and workmanship
under normal use and service. Our obligation under this warranty shall be limited to the repair or exchange of any part or
parts which may prove defective under normal use and service within two years from the date of shipment and which our
examination shall disclose to our satisfaction to be defective. Warranty does not include damage due to operator error or
general maintenance. When necessary, purchaser shall properly pack and return the unit to the USI Service Center, freight
and insurance prepaid.
THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR USE AND OF ALL OTHER OBLIGATIONS OR LIABILITIES ON OUR PART, AND WE
NEITHER ASSUME NOR AUTHORIZE ANY OTHER PERSON TO ASSUME FOR US, ANY OTHER LIABILITY IN CONNECTION WITH
THE SALE OF THIS LAMINATING MACHINE OR ANY PART THEREOF WHICH HAS BEEN SUBJECT TO ACCIDENT, NEGLIGENCE,
ALTERATION, ABUSE OR MISUSE. WE MAKE NO WARRANTY WHATSOEVER IN RESPECT TO ACCESSORIES OR PARTS NOT
SUPPLIED BY US. THE TERM “ORIGINAL PURCHASER,” AS USED IN THIS WARRANTY, SHALL BE DEEMED TO THE PERSON OR
COMPANY WHO FIRST PUTS THE EQUIPMENT INTO SERVICE. THIS WARRANTY SHALL APPLY ONLY WITHIN THE BOUNDARIES
OF THE CONTINENTAL UNITED STATES.
2. Enhanced Manufacturer Warranty and Protection Plan
In addition to the Standard Manufacturer Warranty set forth above in Paragraph 1, USI also provides an Enhanced
Manufacturer Warranty and Protection Plan to the original purchaser of the equipment for a period of Two (2) years from the
date of shipment. The terms of this Enhanced Manufacturer Warranty and Protection Plan (hereinafter referred to as the
“Plan”) is set forth below:
a. The Plan provides unlimited email, phone and web-based support from USI Support (“Support”) as well as
replacement parts, equipment, and return shipping due to normal wear and tear and accidental damage during the
Coverage Period, subject to the following limitations:
b. Customers will be covered for up to three (3) incidents under the Plan per year in a Coverage Period. An “incident”
means that a Customer either receives (a) a replacement part and/or equipment from USI * or (b) mail-in, physical
service on a Product performed by USI or its agents.
c. The Plan will cover the following non-consumable parts: timing boards, rollers, switches, user interface components
(buttons and dials), power supplies, cables and wire harnesses, motors and mechanical components.
d. USI shall have the option, at its own discretion, whether to: (1) ship replacement parts to repair the equipment; (2)
bring the equipment to USI for servicing and repair, and/or; (3) to provide replacement equipment, and/or (4) to
coordinate a repair service at the site where the product is housed.
e. Exclusions and Limitations. The Plan does not cover the following consumable parts: laminating film. The Plan
does not cover damage due to abuse, neglect or misuse, extreme environment, unusual physical or electrical stress or
interference, exposure to moisture, flooding, or fire.
f. Support determines course of action. The decision to issue replacement parts or have Product or parts of Product
returned for servicing under this Plan is at Support’s discretion. If replacement parts are deemed necessary, Support
will coordinate shipment to you. If replacement parts are deemed unnecessary by Support, Customer may purchase a
replacement part at cost. For service requiring return of Product or parts of Product, Support will issue a Return
Authorization (“RA”) Number to Customer. Unauthorized returns will not be accepted under any circumstances. USI will
cover shipping both ways, and Support will choose and pay for method of return shipment to Customer. If Customer
requests expedited shipping, it will be arranged by USI at an additional fee to be pre-paid by Customer.
IMPORTANT INFORMATION
PLEASE DO NOT DESTROY THE SHIPPING CARTON!
USI urges you to store the original carton in which your laminator was shipped. Should you ever need to return your
laminator to our repair and service center, it is best repacked in the original carton to avoid damage during transport. Our
special foam filled carton ensures the laminator’s safe transit to our service facility. Failure to use original packaging will
result in a repacking fee. If you have any service inquiries, please contact USI’s Technical Support Hotline, M-F 8am-6pm
EST, at 800-752-9131.
Warranty: A Full Two Year Warranty will be issued from date of product shipment. Please supply the model and serial
numbers on all correspondence concerning your laminator.