5
Troubleshooting
My computer is not recognising the new NIC.
Possible Solution 1:
Make sure that the NIC is seated in the PCI slot securely. Check for hardware problems, such as
physical damage to the card’s edge connector. Try the card in another PCI slot. Try another U.S.
Robotics 10/100/1000 Mbps 64-bit PCI NIC that is known to operate correctly.
Possible Solution 2:
Another PCI device in your computer may be causing a conflict. Uninstall and remove the other
adapter, then test the new NIC separately.
Possible Solution 3:
Check your computer’s documentation to verify that the BIOS supports the following:
•
The PCI Local Bus Specification v2.2.
•
An enabled bus-master slot rather than a slave PCI slot.
Note:
For instructions on changing your BIOS settings, refer to your computer’s documentation
or contact your computer dealer or manufacturer.
Possible Solution 4:
Check for a defective computer or PCI bus by trying the adapter in another computer that is
known to operate correctly.
Are You Still Having Problems?
1.
Refer to the Installation CD-ROM for additional installation and troubleshooting informa-
tion. Open the folder that corresponds to your operating system. In that folder is a text
file that contains the installation and troubleshooting information for your driver.
2.
Go to the Support section of the U.S Robotics Web site at
www.usr.com
Many of the most common difficulties that users experience have been addressed in the
FAQ and Troubleshooting Web pages for your product. The product number of the 10/
100/1000 Mbps 64-bit PCI NIC is 7904. You may need to know this to obtain information
on the U.S. Robotics Web site.
3.
Submit your technical support question using an online form at
www.usr.com/emailsup-
port
Operating System
Folder
Text File
Windows Server 2003
WinXPx64
WinXPx64.txt
Windows Xp
WinXP
WinXP32.txt
Windows XP Professional x64 Edition
WinXpx64
WinXPx64.txt
Windows 2000
Win2000
Win2000.txt
Linux
Linux
sk98lin.install.txt
NetWare Server
NWServer
NW3, NW4, NW5, NW6
NetWare Client
DOSODI
NWODI.TXT
