US Robotics USR5451, Installation Manual

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4
Troubleshooting
I am unable to communicate with the Wireless MAX g Access Point.
Possible Solution:
Be certain that you have each Wireless MAX g PC Card, PCI Adapter, or USB Adapter set to Infra-
structure mode. Verify that you are using the same Network Name (SSID) and Security informa-
tion as the Wireless MAX g Access Point. Refer to your Wireless PC Card’s, PCI Adapter’s, or USB
Adapter’s documentation to determine how to change these settings.
Possible Solution:
Your Wireless MAX g Access Point may not have received a valid IP address for your network. If the
IP address is set to Dynamic, make sure you have your Wireless MAX g Access Point connected to
a DHCP server. If it is not connected to a DHCP server, your Wireless MAX g Access Point will not
receive an IP address and you will not be able to connect to it. If you use a static IP address, verify
that it is in the same subnet as your computer’s IP address. Refer to the LAN chapter of the Web
User Interface section in the User Guide for more information about changing the IP address.
Possible Solution:
Your Wireless MAX g Access Point may not be responding. Try unplugging the power supply and
then plugging it back in to reboot the Wireless MAX g Access Point.
Possible Solution:
Your Wireless MAX g Access Point may not be responding. Try restoring the factory default set-
tings of the Wireless MAX g Access Point to reactivate it. If you restore the factory default settings,
the Wireless MAX g Access Point will lose any custom settings. Press in and hold the RESET button
for between five and ten seconds. If you made any personal configuration settings, you will need
to make the changes again or restore your settings if you created a backup file.
The Wireless MAX g Access Point Detection Utility is not locating the correct Access
Point.
Possible Solution:
Verify that all the physical connections of the access point are securely connected.
Possible Solution:
If the Detection Utility does not locate the correct access point, click Detect to rescan the network.
Possible Solution:
If the correct access point is not located after you click Detect, perform the following steps:
1. The networking device that the access point is connected to probably has some form of Web
User Interface where you can view a client list. Refer to your networking device's documen-
tation to determine how to view this information.
2. When you find the client list, locate the access point by verifying the MAC address that is on
the bottom label of the access point and what is listed. Write down the IP address of the
access point for future reference.