US Robotics MAXg User Manual Download Page 63

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Wireless MAXg USB Adapter: User Guide

6. Low link quality or range can be caused by environmental interference, such as

lead-based paint and concrete walls. Try to move the antenna of the router or to

reposition the wireless clients to improve the link quality. If possible, ensure that

there are no obstructions between wireless clients and the router.

If you still have trouble using the router, follow the procedure below that best describes

your symptom.

I am no longer able to access the Internet.

My computer does not recognise the Wireless Wireless

MAX

g USB Adapter.

I am unable to communicate with an access point or wireless router.

I accidentally clicked Cancel during the software installation procedure for the Wireless

MAX

g USB Adapter.

The USRobotics installer did not begin when I inserted the Installation CD-ROM.

I inserted the Wireless Wireless

MAX

g USB Adapter before the Installation CD-ROM.

I cannot achieve

MAX

g (125 Mbps) connections to a Wireless

MAX

g Router.

I am unable to create a wireless connection to a wireless router or access point.

The wireless network I want to connect to is not appearing the Available Networks list in
the USRobotics Wireless Utility.

The wireless clients seem to be communicating, but they do not appear in the

Computer

window or in the

My Network Places

window.

My computer does not create a wireless connection to a Wireless

MAX

g Router after I

changed the settings.

My Wireless

MAX

g Router is not appearing in the list when I wirelessly scan for it.

I am experiencing poor link quality.

file:///G|/CSO/T-Writer%20Repository/Networking/5425%2...efresh%20USB/User%20Guide/English/troubleshooting.html (2 of 3)6/26/2007 9:29:33 AM

Summary of Contents for MAXg

Page 1: ...r network will be protected with a maximum security suite of capabilities including Wi Fi Protected Access WPA WPA2 802 11i Windows 2000 and XP only MAC address filtering and more And to assure a simple straight forward installation USRobotics developed the installation wizard that walks you through the installation of any MAXg PC Cards PCI Adapters USB Adapters or Routers in a seamless fashion In...

Page 2: ...at You Need to Begin PC with an available USB port PC with Windows Vista Windows XP Windows 2000 Windows Me or Windows 98SE A functioning Ethernet based cable or DSL modem or other WAN connection for Internet access A browser that supports HTML 4 01 specification with Javascript enabled 2005 2007 U S Robotics Corporation file G CSO T Writer 20Repository Networking 5425 MAXg 20Refresh 20USB User 20...

Page 3: ...Wireless MAXg USB Adapter User Guide R46 1717 00 rev 0 06 07 file G CSO T Writer 20Repository Networking 5425 MAXg 20Refresh 20USB User 20Guide English index html 3 of 3 6 26 2007 9 21 23 AM ...

Page 4: ... WEP Wired Equivalent Privacy data encryption Ability to disable wireless radio Acknowledgements This product includes software developed by MDC and its licensors This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software writt...

Page 5: ...TICS warrants to the CUSTOMER that this product will be free from defects in workmanship and materials under normal use and service for TWO 2 YEARS from the date of purchase from U S ROBOTICS or its authorised reseller 1 6 U S ROBOTICS sole obligation under this warranty shall be at U S ROBOTICS sole discretion to repair the defective product or part with new or reconditioned parts or to exchange ...

Page 6: ... product meets CUSTOMER specifications and requirements 2 2 CUSTOMER is specifically advised to make a backup copy of all software provided with this product 2 3 CUSTOMER assumes full responsibility to properly install and configure this product and to ensure proper installation configuration operation and compatibility with the operating environment in which this product is to function 2 4 CUSTOM...

Page 7: ...ct is within the TWO 2 YEAR warranty term and the CUSTOMER will include a copy of the dated Proof of Purchase original purchase receipt from U S ROBOTICS or its authorised reseller with the product or part with the returned product or part then U S ROBOTICS will issue CUSTOMER a Return Material Authorisation RMA and instructions for the return of the product to the authorised U S ROBOTICS Drop Zon...

Page 8: ...se of which is governed by separate end user license agreements provided by third party software vendors This U S ROBOTICS Limited Warranty does not apply to such third party software For the applicable warranty refer to the end user license agreement governing the use of such software 5 2 DAMAGE DUE TO MISUSE NEGLECT NON COMPLIANCE IMPROPER INSTALLATION AND OR ENVIRONMENTAL FACTORS To the extent ...

Page 9: ...BILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF U S ROBOTICS OR ITS AU...

Page 10: ...f laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods U S Robotics Corporation 935 National Parkway Schaumburg IL 60173 U S A 2005 2007 U S Robotics Corporation file G CSO T Writer 20Repository Networking 5425 g 20Refresh 20USB User 20Guide English warranty html 6 of 6 6 26 2007 9 21 29 AM ...

Page 11: ...nditions 1 this device may not cause harmful electromagnetic interference and 2 this device must accept any interference received including interference that may cause undesired operations This equipment complies with FCC Part 15 for Home and Office use Caution to the User Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to...

Page 12: ... a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an o...

Page 13: ... interference 2 This device must accept any interference including interference that may cause undesired operation of the device To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing To reduce potential radio interfer...

Page 14: ... Compliance Declaration of Conformity We U S Robotics Corporation of 935 National Parkway Schaumburg Illinois 60173 5157 USA declare under our sole responsibility that the U S Robotics 5425 Wireless MAXg USB Adapter to which this declaration relates is in conformity with the following standards and or other normative documents EN300 328 EN301 489 1 EN301 489 17 EN60950 1 EN50392 We U S Robotics Co...

Page 15: ...s we currently have the following information about restrictions in the European Union EU countries Italy Please be aware that use of the wireless device is subject to the following Italian regulation 1 D Lgs 1 8 2003 number 259 articles 104 activities where General Authorization is required and 105 free use for private use 2 D M 28 5 03 and later modifications for the supplying to public RadioLAN...

Page 16: ...ectromagnetic radiation These wireless devices are transmitters receivers and have been designed and manufactured to comply with the exposure limits recommended by the Council of the European Union and the International Commission on Non Ionizing Radiation Protection ICNIRP 1999 for the entire population The exposure standard for portable equipment uses the Specific Absorption Rate as unit of meas...

Page 17: ...SB Adapter User Guide test is INSERT SAR VALUE HERE 2005 2007 U S Robotics Corporation file G CSO T Writer 20Repository Networking 5425 20Refresh 20USB User 20Guide English regulatory html 7 of 7 6 26 2007 9 21 29 AM ...

Page 18: ...ement included with the product as a separate document in the hard copy documentation or on the removable media in a directory file named LICENSE TXT or LICENSE TXT If you are unable to locate a copy please contact U S Robotics and a copy will be provided to you UNITED STATES GOVERNMENT LEGEND If you are a United States government agency then this documentation and the software described herein ar...

Page 19: ... Robotics and the U S Robotics logo are registered trademarks of U S Robotics Corporation Other product names are for identification purposes only and may be trademarks of their respective companies Product specifications subject to change without notice 2005 2007 U S Robotics Corporation file G CSO T Writer 20Repository Networking 5425 g 20Refresh 20USB User 20Guide English copyright html 2 of 2 ...

Page 20: ...f the following sets of installation instructions Click here if you are installing BOTH a Wireless MAXg Router and Wireless MAXg USB Adapter Click here if you are installing ONLY a Wireless MAXg USB Adapter 2005 2007 U S Robotics Corporation file G CSO T Writer 20Repository Networking 5425 20MAXg 20Refresh 20USB User 20Guide English installation html6 26 2007 9 21 30 AM ...

Page 21: ...MAXg USB Adapter Install the Wireless MAXg USB Adapter 1 Insert the Installation CD ROM for the USB adapter into the CD ROM drive of the computer on which you are installing the USB adapter The Installation CD Graphical User Interface GUI will appear on your screen If prompted select your preferred language If the CD doesn t start automatically start it manually as follows A Windows Vista Click Wi...

Page 22: ... the software with Windows Vista XP 2000 and Me to ensure its safe operation Windows Vista Click Install driver software anyway Windows XP Click Continue Anyway Windows 2000 Click Yes 5 When you are prompted insert the USB adapter 6 Windows XP only A If the Found New Hardware Wizard asks to connect to the Windows update Web site to search for software select No not this time and click Next B With ...

Page 23: ... your computer 10 Select the option that matches your wireless network and follow the on screen instructions Congratulations You have finished installing your product The Wireless MAXg USB Adapter should be connected to the wireless network that you selected If you experience any problems connecting to a wireless network refer to the Troubleshooting section in this guide for more information Regis...

Page 24: ... your modem connects to your computer with an Ethernet cable Locate the Ethernet cable that connects your DSL or cable modem to your computer s Ethernet adapter and disconnect it from your computer only do not disconnect the cable from your DSL or cable modem If your modem connects to your computer with a USB cable Disconnect the USB cable from both the modem and your computer You will need anothe...

Page 25: ...r see the Wireless MAXg Router User Guide 4 Connect the free end of the Ethernet cable to the WAN port on the rear of the router B Connect the router to your computer 1 Connect one end of the supplied Ethernet cable to your computer s Ethernet adapter 2 Connect the other end to one of the router s LAN ports file G CSO T Writer 20Repository Networking 5425 2 efresh 20USB User 20Guide English instal...

Page 26: ... connect the appropriate power plug for your country on to the power adapter Apply enough pressure to cause a click and firmly seat the plug 3 Plug the power adapter into a standard power outlet Note 5461 This product is intended to be supplied by a Listed Direct Plug in Power Unit marked Class 2 and rated 5VDC 1500 mA file G CSO T Writer 20Repository Networking 5425 2 efresh 20USB User 20Guide En...

Page 27: ...y Computer 2 Double click the CD drive B If prompted by Windows Security click Run autorun exe If prompted by User Access Control click Continue C Click Install and follow the on screen instructions D If a window appears warning that the software has not passed Windows testing continue with the installation USRobotics has thoroughly tested the operation of the software with Windows Vista XP 2000 a...

Page 28: ...n you are prompted select Configure a new U S Robotics Wireless MAXg Router and click Next You will need to wait while the USB adapter communicates with the router B If prompted select your Internet Connection type and click Next Depending on the type of Internet Connection that you choose you may need to enter some additional information file G CSO T Writer 20Repository Networking 5425 2 efresh 2...

Page 29: ...hese settings will be saved to a text file on your computer desktop and you have the option to print them out if your computer is connected to a printer When you are finished looking at this information click Finish Your Wireless MAXg Router USB adapter should all be configured and ready for use Congratulations You have finished installing your product The Wireless MAXg USB Adapter should be conne...

Page 30: ...n 1 Be ready to start WPS on your router or access point For WPS enabled USRobotics routers or access points log in to the configuration pages for the router or access point and click Add wireless device on the Status page 2 Click Windows Start All Programs USRobotics Wi Fi Protected Setup Wizard 3 Select Add device with WPS push button and click Next 4 Start WPS on the router or access point and ...

Page 31: ...etup Wizard 3 Select Add device with WPS PIN and click Next 4 Click Generate PIN 5 Start WPS on the router or access point using the PIN generated in the previous step For WPS enabled USRobotics routers or access points enter the PIN for the wireless adapter and click Add device on the Add Wireless Device page 6 In the USRobotics Wi Fi Protected Setup Wizard click Next to start WPS on the adapter ...

Page 32: ...d menu and select Use Wizard Select a wireless network from the list and click Next 3 If security is enabled for the specified wireless network device enter the Network key click Next and then Connect If security is not enabled for the specified wireless network device click Connect 4 You should now be connected to the specified wireless network device Using the USRobotics Wireless Utility 1 Open ...

Page 33: ...ce is correct and click OK Windows Me or 98SE There are two methods you can use to create a wireless connection Using the Quick Connect screen 1 Left click once on the Utility icon to open the Quick Connect screen 2 Select a wireless network device in the Available networks screen 3 If security is enabled for the specified wireless network device enter the Network key and click Connect If security...

Page 34: ...ck Add under the Preferred networks section and manually enter the appropriate information to create the entry 3 When the Properties window appears enter the appropriate connection and security information for the wireless network device if applicable and click OK 4 On the main screen click Apply and a connection will be established If a connection is not established select the device in the Prefe...

Page 35: ...n will be colored to indicate the status of your wireless network red for disconnected and green for connected with good quality Note Depending on your version of Windows the USRobotics Wireless Utility may look slightly different Opening the USRobotics Wireless Utility You can open the USRobotics Wireless Utility in two ways Right click the Utility icon and click Open Utility Select USRobotics Wi...

Page 36: ...a you can locate available wireless network devices and create connections You can also create new entries for wireless network devices if they do not appear in the list Windows XP and 2000 Windows Me and 98SE file G CSO T Writer 20Repository Networking 5425 20MAXg 20Refresh 20USB User 20Guide English config_cu html 2 of 7 6 26 2007 9 21 32 AM ...

Page 37: ...eless connection is displayed Windows XP and 2000 Windows Me and 98SE In Statistics you can view the results regarding network traffic over your wireless connection file G CSO T Writer 20Repository Networking 5425 20MAXg 20Refresh 20USB User 20Guide English config_cu html 3 of 7 6 26 2007 9 21 32 AM ...

Page 38: ...s that your Wireless Wireless MAXg USB Adapter could connect to If you want to connect to a device that you see in this list go to the Wireless Networks area Windows XP and 2000 Windows Me and 98SE file G CSO T Writer 20Repository Networking 5425 20MAXg 20Refresh 20USB User 20Guide English config_cu html 4 of 7 6 26 2007 9 21 32 AM ...

Page 39: ...un a battery of tests on your Wireless Wireless MAXg USB Adapter and on your wireless connection Windows XP and 2000 Windows Me and 98SE file G CSO T Writer 20Repository Networking 5425 20MAXg 20Refresh 20USB User 20Guide English config_cu html 5 of 7 6 26 2007 9 21 32 AM ...

Page 40: ...ea you can view the version information for your Wireless Wireless MAXg USB Adapter Windows XP and 2000 Windows Me and 98SE file G CSO T Writer 20Repository Networking 5425 20MAXg 20Refresh 20USB User 20Guide English config_cu html 6 of 7 6 26 2007 9 21 32 AM ...

Page 41: ...eless MAXg USB Adapter User Guide 2005 2007 U S Robotics Corporation file G CSO T Writer 20Repository Networking 5425 20MAXg 20Refresh 20USB User 20Guide English config_cu html 7 of 7 6 26 2007 9 21 32 AM ...

Page 42: ...the list in Manage Wireless Networks Your computer tries to connect to the listed networks in the order that they are listed You can arrange the profiles in the order you prefer by moving any profile up or down in the list Select the configuration task that you want to perform Learn about security protocols Connect to a network Add a network that is in range of this computer Manually create a netw...

Page 43: ...eally authentication because it only identifies a wireless node using its wireless adapter hardware address WEP or none None A network key is used for WEP security Shared Shared security verifies that the wireless client joining the wireless network has been configured with a secret key With an infrastructure network all of the wireless clients and the WEP or none None A network key is used for fi...

Page 44: ...ce environments TKIP or AES None A network key is used Advanced Security 802 1X Security with WEP Encryption IEEE 802 1X 2001 security enforces authentication of a network node before it can begin to exchange data with the network This mode is for environments with a Remote Access Dial In User Service RADIUS infrastructure This environment requires heavy technical support to set up and maintain an...

Page 45: ...rtificate Requires smart card or a client certificate WPA Enterprise or WPA2 Enterprise Security Protocol With WPA Enterprise or WPA2 Enterprise security protocols the network is operating in IEEE 802 1X authentication mode This mode is for environments with a Remote Access Dial In User Service RADIUS infrastructure This environment requires heavy technical support to set up and maintain and is in...

Page 46: ...e Smart card or other certificate Requires smart card or a client certificate EAP TTLS PAP TTLS EAP authentication with PAP inner authentication Requires user name and password EAP TTLS CHAP TTLS EAP authentication with CHAP inner authentication Requires user name and password EAP TTLS MD5 TTLS EAP authentication with MD5 inner authentication Requires user name and password EAP TTLS MS CHAP TTLS E...

Page 47: ...his computer and then follow the instructions Manually Create a Network Profile 1 Click Windows Start Control Panel Network and Internet Manage Wireless Networks 2 Click Add Manually create a network profile 3 Type the network name in the space provided 4 Select the appropriate security type for your network in the Security type list 5 Select the appropriate encryption type for your network if ava...

Page 48: ...lear the Automatically use my Windows logon name and password and domain if any check box as you prefer OR If you selected Smart Card or other certificate configure the properties with the settings you prefer or accept the default settings For Broadcom EAP TTLS Network Authentication 1 In the Inner EAP method list select the Inner EAP method required by your network 2 On the User Name Password tab...

Page 49: ...ings are not appropriate for your network click Select In the Show certificate type list select the appropriate type of certificate and then select the specific certificate to use For Smart Card or Other Certificate Network Authentication Configure the properties with the settings you prefer or accept the default settings Create an Ad Hoc Network You can set up or connect to an ad hoc network that...

Page 50: ...dows Server 2003 system or by using the Internet Explorer Certificate Import Wizard Obtain a certificate from Windows 2000 Server Windows Server 2003 Obtain a certificate from a file Obtain a certificate from Windows 2000 Server Windows Server 2003 1 Open Microsoft Internet Explorer and browse to the Certificate Authority CA HTTP Service 2 Log on to the CA Authority with the user name and password...

Page 51: ...ficate has been successfully installed 10 To verify the installation on the Tools menu in Microsoft Internet Explorer click Internet Options Click the Content tab and then click Certificates The new certificate is listed on the Personal tab Obtain a Certificate from a File 1 Right click the Internet Explorer icon on the desktop and then click Properties 2 Click the Content tab and then click Certi...

Page 52: ...Adapter Properties allows you to view and change the values of the available properties To access the Advanced tab click Windows Start Control Panel Network and Internet Network and Sharing Center Manage Wireless Networks Adapter Properties In Wireless Network Connection Properties click Configure In the Network Adapter Properties click the Advanced tab file G CSO T Writer 20Repository Networking ...

Page 53: ... To change a property setting click an option in the Value list or type a new value as appropriate selection options are different for different properties Note Some of the properties may not be available on your model of USRobotics Wireless MAXg adapter file G CSO T Writer 20Repository Networking 5425 Refresh 20USB User 20Guide English config_vista html 12 of 20 6 26 2007 9 29 33 AM ...

Page 54: ...nel Number 54g XPress Xpress technology is a proprietary frame bursting technology that improves throughput by repackaging data so that more data can be sent in each frame Disabled Enabled default Antenna Diversity Antenna Diversity is a function included in most wireless LAN equipment that has two antennas Main and Aux When set to Auto Antenna Diversity monitors the signal from each antenna and a...

Page 55: ...ult Bluetooth Collaboration Bluetooth Collaboration enables general purpose input output transmit suppression protocol between the IEEE 802 11 media access control MAC and an external Bluetooth chip to minimize transmit interference Bluetooth Collaboration is disabled by default Disable default Enable BSS PLCP Header The BSS PLCP Header property is used to set the header type used for CCK rates Th...

Page 56: ...DM data frame with a request to send clear to send RTS CTS complimentary code keying CCK frame sequence The duration fields of the RTS and CTS frames should allow the IEEE 802 11b node to correctly set its network allocation vector NAV and avoid collisions with the subsequent OFDM frames As required for Wi Fi protection mechanisms are enabled automatically whenever an IEEE 802 11b STA joins the BS...

Page 57: ...the factory assigned node address on the adapter The appropriate assigned ranges and exceptions for the locally administered address include the following The range is 00 00 00 00 00 01 to FF FF FF FF FF FD Do not use a multicast address least significant bit of the high byte 1 Do not use all 0s or all F s Location Sets available radio channels based on the location where the adapter was purchased...

Page 58: ...ion send all messages encrypted At the same time wireless clients that are not using WEP encryption send all messages unencrypted Access points that support mixed cell mode broadcast that the network is not using encryption but allow clients to use WEP encryption When Mixed Cell Support is enabled the wireless adapter can connect to access points that have optional encryption enabled Disabled Defa...

Page 59: ...ardless of any priority information within the packet Priority VLAN Disabled default Priority VLAN Enabled Priority Enabled VLAN Enabled Rate This property allows you to specify the rate in Mbit s at which data is transmitted The possible values are 1 2 5 5 6 9 11 12 18 24 36 48 and 54 The default is set to Use best Rate This setting automatically adjusts the transmission rate to the optimal rate ...

Page 60: ...reater than the current one Roaming Decision This property sets the behaviour of the Wireless MAXg USB Adapter when roaming among access points Default default Optimize Bandwidth Optimize Distance RTS Threshold RTS Threshold sets the maximum number of frames allowed in a data packet before the Request To Send Clear To Send Handshake is used When the RTS Threshold is exceeded the adapter sends a Re...

Page 61: ...eams of content and optimizing the way the network allocates bandwidth among competing applications Auto default With WMM set to Auto when the wireless client connects to the access point and the access point has Unscheduled Automatic Power Save Delivery UAPSD enabled the wireless client is allowed to enter Power Save mode Enabled The wireless client enters Power Save mode for WMM associations ind...

Page 62: ...tlets 3 Check the LEDs on the router and modem to make sure you are receiving power and that are no errors 4 For connectivity issues reboot your DSL or cable modem and wait for the LEDs to stabilize then reboot your router and wait for the LEDs to stabilize then reboot your computer Other devices connected to the router may need to re establish their network connections 5 Some electronic devices s...

Page 63: ...B Adapter The USRobotics installer did not begin when I inserted the Installation CD ROM I inserted the Wireless Wireless MAXg USB Adapter before the Installation CD ROM I cannot achieve MAXg 125 Mbps connections to a Wireless MAXg Router I am unable to create a wireless connection to a wireless router or access point The wireless network I want to connect to is not appearing the Available Network...

Page 64: ...dapter User Guide 2005 2007 U S Robotics Corporation 2005 2007 U S Robotics Corporation file G CSO T Writer 20Repository Networking 5425 2 efresh 20USB User 20Guide English troubleshooting html 3 of 3 6 26 2007 9 29 33 AM ...

Page 65: ...ible Solution The Wireless MAXg USB Adapter may not be fully inserted into the USB port You can also try installing the USB adapter into a different USB port Return to Troubleshooting page 2005 2007 U S Robotics Corporation file G CSO T Writer 20Repository Networking 5425 20MAXg 20Refresh 20USB User 20Guide English trouble1 html6 26 2007 9 29 33 AM ...

Page 66: ...net a number of devices have to work together so there are a number of places where the connection from your computer to the Internet might fail The following procedures cover troubleshooting for each of the connections between your computer and the Internet A Verify that the wireless adapter can connect to the router If your adapter cannot communicate with the router your computer cannot access t...

Page 67: ... 2 If you can connect to the router s configuration pages Continue with this procedure B Go to the status information of the router and verify that the wireless adapter is using the correct Network Name SSID and that the wireless security settings match wireless security settings of the router C Make sure that the router allows wireless connections and is set to broadcast its Network Name D Determ...

Page 68: ...nd select Run as Administrator D Type ipconfig release and press ENTER E Type ipconfig renew and press ENTER Your wireless adapter should acquire an IP address such as 192 168 2 5 from the router F Type exit and press ENTER G Go to step 3 Windows XP 2000 and NT Users A Click Windows Start Run B In the Run dialog box type cmd and click OK C Type ipconfig release and press ENTER D Type ipconfig rene...

Page 69: ...ou can access the router s configuration pages try again to access the Internet If the router s configuration pages appear but you still cannot connect to the Internet The problem is most likely with the connection to your cable or DSL modem Go to Verify the Router s Connection to the Cable or DSL Modem If the router s configuration pages do not appear A Reset your router If your router has a Rese...

Page 70: ...s the router s configuration pages If you can connect to the router s configuration pages Repeat the installation procedure for the router If you cannot connect to the router s configuration Contact the customer support department of the router s manufacturer Verify the Router s Connection to the Cable or DSL Modem 1 Check your cable or DSL modem s power and status LEDs to verify that the modem is...

Page 71: ...ble or DSL modem or your ISP Go to Verify your modem s connection to the Internet Verify the Modem s Connection to the Internet 1 Check the LEDs on your cable or DSL modem to determine if the cable or DSL modem is connected to the Internet See the documentation for modem for information on the LEDs 2 Verify that your cable or DSL modem is connected to your wall jack 3 Restart your cable or DSL mod...

Page 72: ...e Internet The problem is with the cable or DSL modem or your ISP Contact your ISP s Customer Support to determine if there is a problem with your modem or Internet connection Return to Troubleshooting page 2005 2007 U S Robotics Corporation file G CSO T Writer 20Repository Networking 5425 g 20Refresh 20USB User 20Guide English trouble2 html 7 of 7 6 26 2007 9 29 34 AM ...

Page 73: ...eration option in the Wireless section of the Wireless MAXg Router s Web User Interface This can be found in the Transmission area in the Wireless section Launch the Web User Interface click the Wireless tab and manually set the Acceleration to MAXg within the Transmission area file G CSO T Writer 20Repository Networking 5425 g 20Refresh 20USB User 20Guide English trouble3 html 1 of 2 6 26 2007 9 ...

Page 74: ... ovens may interfere with the wireless signal and affect your wireless range and link quality Try creating a wireless connection on a different channel Possible Solution If there is any wireless client that does not support the MAXg feature connected to the Wireless MAXg Router the Wireless MAXg Router will switch to normal 54g mode and will not use MAXg acceleration Return to Troubleshooting page...

Page 75: ...reless MAXg USB Adapter Possible Solution Remove and reinsert the Installation CD ROM into your CD ROM drive Follow the instructions in this guide for installing the software Return to Troubleshooting page 2005 2007 U S Robotics Corporation file G CSO T Writer 20Repository Networking 5425 20MAXg 20Refresh 20USB User 20Guide English trouble4 html6 26 2007 9 29 35 AM ...

Page 76: ...ions and reinsert the Installation CD ROM If the Installation CD ROM interface does not run automatically click Windows Start and then click Run In the Run dialog box type D setup exe If your CD ROM drive uses a different letter type that letter in place of D Return to Troubleshooting page 2005 2007 U S Robotics Corporation file G CSO T Writer 20Repository Networking 5425 20MAXg 20Refresh 20USB Us...

Page 77: ...AXg USB Adapter before the Installation CD ROM cancel the installation procedure that is currently running Insert the Installation CD ROM select your language click Installation and then follow the on screen instructions Return to Troubleshooting page 2005 2007 U S Robotics Corporation file G CSO T Writer 20Repository Networking 5425 20MAXg 20Refresh 20USB User 20Guide English trouble6 html6 26 20...

Page 78: ...k and Dial up Connections icon depending on your version of Windows 3 Windows Vista Click Manage network connections If prompted click Continue 4 Right click the network connection for your wireless adapter and then click Properties 5 In the network connection properties screen verify that the File and Printer Sharing for Microsoft Networks check box is selected If this item is not present click I...

Page 79: ...e 6 Close the Network Connections screen Return to Troubleshooting page 2005 2007 U S Robotics Corporation file G CSO T Writer 20Repository Networking 5425 g 20Refresh 20USB User 20Guide English trouble7 html 2 of 2 6 26 2007 9 29 35 AM ...

Page 80: ...ss router Possible Solution Determine the MAC address of the desired wireless router or access point The MAC address is usually located on a label on the wireless routers and access points Check the MAC address and verify that you are connecting to the correct wireless router or access point Possible Solution Ensure that the USRobotics Wireless Utility is installed for your Wireless MAXg USB Adapt...

Page 81: ... this network The settings of your Wireless MAXg USB Adapter must match the new settings of the wireless router or access point If you are still experiencing difficulties reset all of your wireless routers or access points and wireless network adapters to the default settings and try again Return to Troubleshooting page 2005 2007 U S Robotics Corporation file G CSO T Writer 20Repository Networking...

Page 82: ...tray to confirm the connection status If you are connected to your wireless network device the icon is green or yellow If the icon is red open the USRobotics Wireless Utility and click the Wireless Networks tab Double click the network that you are connecting to and follow the prompts Possible Solution Windows XP and 2000 Verify that you are using the same SSID Channel and Security information as ...

Page 83: ...c network selected When you are finished click OK 4 On the main screen click Apply and a connection will be established Windows Me and 98SE Verify that you are using the same SSID Channel and Security information as the wireless router or access point Perform the following steps to verify and if necessary update the settings 1 Either right click the Utility icon in the system tray and select Open ...

Page 84: ... USB Adapter must be included in the filtering table of the wireless router or access point Possible Solution Be sure that each Wireless Wireless MAXg USB Adapter that you want to connect to the wireless network is set to Infrastructure mode within the USRobotics Wireless Utility If a Wireless MAXg USB Adapter is not set to Infrastructure mode it will not be able to communicate with an access poin...

Page 85: ...SB Adapter User Guide Return to Troubleshooting page 2005 2007 U S Robotics Corporation file G CSO T Writer 20Repository Networking 5425 g 20Refresh 20USB User 20Guide English trouble9 html 4 of 4 6 26 2007 9 29 36 AM ...

Page 86: ...AC address is located on the label on the bottom of the Wireless MAXg Router Ensure that the correct Pass phrase and encryption option are being used If you changed the settings in the configuration of the Wireless MAXg Router you must also change the settings of every Wireless MAXg USB Adapter connecting to this network The settings of the Wireless MAXg USB Adapter must match the new settings of ...

Page 87: ...access point or wireless router is set to broadcast the Network name SSID Possible Solution Change the channel on the access point or wireless router to channel 1 and retest If the problem persists change the channel on the access point or wireless router to channel 11 and retest If the problem persists change the channel on the access point or wireless router to channel 6 and retest Return to Tro...

Page 88: ...Wireless MAXg USB Adapter User Guide file G CSO T Writer 20Repository Networking 5425 g 20Refresh 20USB User 20Guide English trouble11 html 2 of 2 6 26 2007 9 29 36 AM ...

Page 89: ...sible Solution Verify that you are using the same SSID Channel and Security information as set in the Wireless MAXg Router Possible Solution Using a wired connection launch a Web browser In the location or address line of your Web browser type http 192 168 2 1 to log in and access the Web User Interface Go to the Wireless section and verify Broadcast network name is enabled on the Wireless MAXg Ro...

Page 90: ... access the Internet in the Troubleshooting section for more information Return to Troubleshooting page 2005 2007 U S Robotics Corporation file G CSO T Writer 20Repository Networking 5425 g 20Refresh 20USB User 20Guide English trouble12 html 2 of 2 6 26 2007 9 29 36 AM ...

Page 91: ...ter or to reposition the wireless clients to improve the link quality Possible Solution Some electronic devices such as 2 4Ghz phones and microwave ovens may interfere with the wireless signal and affect your wireless range and link quality Try creating a wireless connection on a different channel Return to Troubleshooting page 2005 2007 U S Robotics Corporation AM file G CSO T Writer 20Repository...

Page 92: ...performance issues might affect my wireless connection Radio waves don t really travel the same distance in all directions Walls doors elevator shafts people and other obstacles offer varying degrees of attenuation which cause the Radio Frequency RF radiation pattern to be irregular and unpredictable Attenuation is simply a reduction of signal strength during transmission Attenuation is registered...

Page 93: ... am unable to access my e mail or the Web page of my ISP You should contact your ISP to get the full URL and then perform the following steps Note Linux users can perform steps 3 and 4 after opening a terminal 1 Connect your broadband modem directly to one of your computers 2 Open a command prompt as follows Windows Vista A Click Windows Start B In the Search box type Command Prompt and press ENTE...

Page 94: ...4 After you get the IP address enter the IP address in the mail server option or in the address line of your Web browser Can the wireless router I am wirelessly networked with be used in place of a modem No a broadband modem must still be used to have Internet access over the wireless network 2005 2007 U S Robotics Corporation file G CSO T Writer 20Repository Networking 5425 20MAXg 20Refresh 20USB...

Page 95: ...ork In ad hoc mode wireless clients communicate directly with each other without the use of a wireless router AP Also known as a peer to peer network or a computer to computer network advanced network An infrastructure network that uses some form of EAP authentication AES Advanced Encryption Standard A replacement for WEP encryption AES provides better encryption is more secure than WEP associated...

Page 96: ...e network authentication The process whereby preapproved wireless clients may join a collision domain Authentication occurs before association available network 1 A broadcasting network that is within range 2 Any of the networks listed under Available networks on the Wireless Networks tab of Windows Wireless Network Connection Properties All broadcasting wireless networks both infrastructure and a...

Page 97: ... authority can include binding public keys to distinguished names through signed certificates managing certificate serial numbers and revoking certificates CCK complimentary code keying The modulation technique for high and medium transmit rates CCKM Cisco Centralized Key Management An authentication method in which an access point is configured to provide Wireless Domain Services WDS to take the ...

Page 98: ... version 3 international standard See also intermediate certificate and root certificate certificate store The storage area on your computer where requested certificates are stored The user store is the Personal folder in the certificate store The root store is in the Trusted Root Certification Authorities folder in the certificate store The machine store is on the authentication server of the cer...

Page 99: ...namic Host Configuration Protocol A mechanism for allocating IP addresses dynamically so that addresses can be reused when hosts no longer need them DQPSK differential quadrature phase shift keying The modulation technique used for standard transmit rate DSSS direct sequence spread spectrum A spreading technique in which various data voice and or video signals are transmitted over a specific set o...

Page 100: ...threshold at which the USRobotics Wireless MAXg adapter breaks the packet into multiple frames This determines the packet size and affects the throughput of the transmission G GHz gigahertz A unit of frequency equal to 1 000 000 000 cycles per second GINA Graphical Identification and Authentication A dynamic link library DLL file that is part of the Windows operating system GINA is loaded early in...

Page 101: ...ions in particular the IEEE 802 11 Wi Fi standard The standard is considered of critical importance for delay sensitive applications such as Voice over Wireless IP and Streaming Multimedia IEEE 802 11g The 54 Mbit s 2 4 GHz standard backwards compatible with IEEE 802 11b 2003 IEEE 802 11h A supplementary standard to IEEE 802 11 to comply with European regulations It adds transmission power control...

Page 102: ...omputer that is attached to a network Part of the address designates which network the computer is on and the other part represents the host identification IPv6 Internet Protocol Version 6 IPv6 is the next generation protocol designed by the IETF to replace the current version Internet Protocol IP Version 4 IPv4 ISM frequency bands Industrial Scientific and Medical frequency bands in the range of ...

Page 103: ...bit s megabits per second Transmission speed of 1 000 000 bits per second MS CHAP Microsoft Challenge Handshake Authentication Protocol MS CHAP uses the Message Digest 4 MD4 hashing algorithm and the Data Encryption Standard DES encryption algorithm to generate the challenge and response and provides mechanisms for reporting connection errors and for changing the user s password MS CHAPv2 Microsof...

Page 104: ...the radio signal into various frequencies that are then transmitted simultaneously rather than sequentially P PAC Protected Access Credential Credentials distributed to a peer for future optimized network authentication The PAC comprises at most three components a shared secret an opaque element and optionally other information The shared secret part contains the preshared key between the peer and...

Page 105: ...packets are stored in the AP until the radio comes on preferred network A network connection profile created using Windows WZC Such profiles are listed under Preferred networks on the Wireless Networks tab in Windows Wireless Network Connection Properties preferred network connection A network connection profile created using the USRobotics Wireless Utility provisioning Providing a peer with a tru...

Page 106: ...ner of the certificate Root CAs have the ability to assign certificates for intermediate CAs An intermediate CA has the ability to issue server certificates personal certificates publisher certificates or certificates for other intermediate CAs RTS threshold The number of frames in the data packet at or above which an RTS CTS request to send clear to send handshake is turned on before the packet i...

Page 107: ...with If the value does not match you are not granted access to the network You can have up to three SSIDs Each SSID can be up to 32 characters long and is case sensitive Also referred to as the network name STA Station A computer that is equipped with a wireless LAN network adapter see also wireless client A station can be stationary or mobile T TKIP Temporal Key Integrity Protocol An enhanced wir...

Page 108: ...is a hardware based solution that can help avoid attacks by hackers looking to capture passwords and encryption keys to sensitive data The security features provided by the TPM are internally supported by the following cryptographic capabilities of each TPM hashing random number generation asymmetric key generation and asymmetric encryption decryption Each individual TPM on each individual compute...

Page 109: ...network LAN that sends and receives data by way of radio WMM Wi Fi Multimedia WMM improves user experience for audio video and voice applications over a wireless network by prioritizing streams of content and optimizing the way the network allocates bandwidth among competing applications WPA2 Wi Fi Protected Access Wi Fi Protected Access WPA2 is a specification of standards based interoperable sec...

Page 110: ...al key 64 characters long for a preshared key 256 bits in length The data encryption key is derived from the PSK WPA2 PSK is a more recent version of this authentication mode based on IEEE 802 11i WPN The file name extension of a wireless preferred network connection profiles file WZC Wireless Zero Configuration Service The Windows service for connecting to a wireless network 2005 2007 U S Robotic...

Page 111: ...ost common difficulties that users experience have been addressed in the FAQ and Troubleshooting Web pages for your switch The Support Web pages also contain information on the latest firmware and documentation updates 3 Submit your technical support question using an online form or contact the USRobotics Technical Support Department Country Webmail Voice United States Canada http www usr com emai...

Page 112: ...usr com emailsupport fr 0825 070 693 Germany www usr com emailsupport de 0180 567 1548 Greece www usr com emailsupport gr Hungary www usr com emailsupport hu 0180 567 1548 Ireland www usr com emailsupport uk 1890 252 130 Italy www usr com emailsupport it 39 02 69 43 03 39 Luxembourg www usr com emailsupport be 342 080 8318 Middle East Africa www usr com emailsupport me 44 870 844 4546 Netherlands ...

Page 113: ... emailsupport se 08 5016 3205 Switzerland www usr com emailsupport de 0848 840 200 Turkey www usr com emailsupport tk 0212 444 4 877 United Arab Emirates www usr com emailsupport me 0800 877 63 United Kingdom www usr com emailsupport uk 0870 844 4546 For current support contact information go to www usr com emailsupport 2005 2007 U S Robotics Corporation file G CSO T Writer 20Repository Networking...

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