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US Robotics 002605-00 -, Manual

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US Robotics 002605-00 - Manual Download Page 129

P

ART 

III: S

ECTION 

B: T

ROUBLESHOOTING AND 

O

NLINE 

H

ELP 

R

ESOURCES

124

plenty of packing material. Include your SRO
number, name, and address on the shipping
label as well as inside the package.
Ship to the following address:

3Com

U.S. Robotics, Inc.

6201 W. Oakton

East Dock

Morton Grove, IL. 60053

SRO#_____________

RapidComm Voice
Troubleshooting Tips

PROBLEM: The lights in RapidComm
Voice’s modem light monitor do not
correspond to the modem’s actual lights.
DIAGNOSIS: Under certain circumstances,
the modem light monitor does not correctly
report the activity of the modem. We are

aware of this problem and are working to
rectify the situation in upcoming versions of the
software.

PROBLEM: The station ID works
intermittently.
DIAGNOSIS: Under certain circumstances
(including receiving a fax), the station ID may
not work properly.

PROBLEM: RapidComm Voice does not
work properly at 115.2 Kbps.
DIAGNOSIS: The presence of disk
compression software on your system hampers
RapidComm Voice’s ability to work properly
at 115.2 Kbps. Removal of the disk
compression software from your system will
allow RapidComm Voice to operate at 115.2
Kbps.

Summary of Contents for 002605-00 -

Page 1: ...gistered trademark of Microsoft Corp CompuServe is a registered trademark of CompuServe Inc America Online is a registered trademark of America Online Inc Any other trademarks trade names service marks or service names owned or registered by any other company and used in this manual are the property of their respective companies 1997 U S Robotics 7770 North Frontage Road Skokie IL 60077 2690 All R...

Page 2: ...Test to Determine Your Modem s Settings 9 What to Do with ComTest s Recommendation 13 How to Change the Factory Settings 16 How to Insert the Modem 17 Installing RapidComm Voice with the Setup Wizard 24 Sending Your First Fax 37 Section B Internal Modem Installation with Windows 95 40 Plug and Play Installation 40 How to Prepare for Plug and Play Installation 41 How to Insert the Modem 42 How to M...

Page 3: ... 83 Section B External Modem Installation with Windows 95 86 How to Determine Which Serial Cable to Buy 86 How to Hook Up the Modem 88 How to Move Through the New Hardware Found Screens 89 Installing RapidComm Voice with the Setup Wizard 92 Sending Your First Fax 106 Part III Beyond Setup 109 Section A Installing Other Fax Data Voice Software 110 Type of Modem 110 Initialization String 110 Flow Co...

Page 4: ...o Users with Older Versions of RapidComm on Their Systems 125 Section C Glossary 126 Section D Technical Quick Reference 139 Front Panel Lights 140 Command Summary 141 DIP Switches Modems with DIP Switches Only 156 S Registers 158 The Serial Interface 169 Section E Regulatory Information 171 Manufacturer s Declaration of Conformity 171 Caution to the User 172 IC Canada 172 UL Listing CUL Listing 1...

Page 5: ...TABLE OF CONTENTS v Fax Branding 173 Radio and Television Interference 174 For Canadian Modem Users 175 Limited Warranty 179 Index 181 ...

Page 6: ...ata communications field U S Robotics has a history of bringing the latest technology to market at an affordable price U S Robotics owns the core technology known as the data pump that works in its access products This allows U S Robotics to bring new technologies and features to market faster and at a lower cost while passing the savings on to you Be sure to read the following section to learn mo...

Page 7: ... service provider s modems current download speeds are limited to 53Kbps This modem is easily upgradable to new features and enhancements as they become available An integrated end to end solution from the leader U S Robotics is well positioned to bring you x2 technology Our Sportster modems are the world s number one seller and our Total ControlTM and CourierTM product lines are favored by many I...

Page 8: ...2 can use nearly all of the available 64K network bandwidth Upstream data typically less speed sensitive travels at the standard V 34 rate The result is a completely new kind of transmission technique Based on encoding rather than modulation it can give you download speeds that you never thought possible What s more with standard V 42 bis compression x2 can download at speeds up to a blistering 11...

Page 9: ...chemes ITU T V 17 ITU T V 29 ITU T V 27ter ITU T V 21 Fax Standards EIA 578 Class 1 FAX EIA 592 Class 2 0 FAX Front Channel Link Rates 33333 37333 41333 42666 44000 45333 46666 48000 49333 50666 52000 53333 54666 56000 57333 Back Channel Link Rates 14400 16800 19200 21600 24000 26400 28800 31200 V 34 Link Rates 4800 7200 9600 12000 14400 16800 19200 21600 24000 26400 28800 31200 33600 V 32bis Link...

Page 10: ... Voice Mail turns your modem into a full featured messaging system Enjoy the convenience of professional voice mail in your home or office for a fraction of the cost With Personal Voice Mail you can record custom greetings receive messages and set up multiple voice mailboxes You can even access your voice messages remotely Your modem will automatically detect incoming fax voice data calls and rout...

Page 11: ...3 x page 69 If you have an external modem and are using the Windows 95 operating system start at Part II Section B External Modem Installation with Windows 95 page 89 This part of the manual covers the installation of your internal Sportster and the accompanying fax data voice software The instructions are provided for both Windows 3 1 3 11 hereafter jointly referred to as Windows 3 x and Windows ...

Page 12: ...ou ll need these items from your Sportster box modem phone cord Connections CD manual microphone Plus a screwdriver not included THIS FIRST SECTION WILL WALK YOU THROUGH THE STEPS INVOLVED IN CONNECTING YOUR SPORTSTER TO YOUR COMPUTER HARDWARE SOFTWARE TESTING ...

Page 13: ...nted by the modem itself Each COM port uses an IRQ interrupt request An accessory uses an IRQ to get the attention of your computer s CPU central processing unit so that the accessory can perform a task The computer stops what it s doing depending on the priority of the request to help the accessory perform its task When two accessories share an IRQ it s like two people asking different questions ...

Page 14: ... are already being used by another accessory such as a sound card or another COM port We recommend that you run the ComTest program on the Connections CD to determine what settings your modem should use NOTE Some communications software programs require a particular setting for your modem RapidComm Voice which shipped with your modem does not If you wish to use a program other than RapidComm Voice...

Page 15: ...mputer which you are replacing with your new Sportster you need to go to Testing an Installed Modem on page 13 to determine which options to select so that ComTest can detect what the older modem s COM and IRQ settings are If a modem is not currently installed in your computer choose the Recommend settings for a new modem option Then click on the Next button 4 If it s not already selected choose t...

Page 16: ... recommend COM1 IRQ4 COM3 IRQ4 or COM4 IRQ3 for your modem Write down the settings you re given in the spaces provided on the first page of this manual You ll need to know the settings later Click on the Next button If you DO NOT have a free setting you will see a screen like this Click on the Finish button to exit ComTest Go to What to Do with ComTest s Recommendation on page 14 ...

Page 17: ... Follow the instructions on screen until you see the screen that tells you Testing is complete This screen will also tell you which COM and IRQ settings your present modem is using These are the settings you want to use for your new Sportster Write the settings down in the spaces provided on the first page of this manual Turn off your computer and remove your present modem If your present modem is...

Page 18: ...cations software requires COM2 IRQ3 go to How to Insert the Modem on page 19 If the communications software requires different settings go to How to Change the Factory Settings on page 17 If ComTest recommended COM1 IRQ4 You will have to change the factory settings on your modem Write COM1 and IRQ4 in the spaces provided on the first page of this manual Go to How to Change the Factory Settings on ...

Page 19: ...operly If you do not have a sound card use COM3 IRQ5 Write COM3 and IRQ5 in the spaces provided on the first page of this manual You will have to change the factory settings on your modem Go to How to Change the Factory Settings on page 17 If you do have a sound card use COM2 IRQ3 To use this setting you have to first disable your computer s second serial port COM2 This is a pronged socket on the ...

Page 20: ...is COM2 If nothing is plugged into either port you can disable either of the ports Your computer manufacturer s manual will tell you how to disable the COM port If one of the ports is being used by an accessory choose the unused port Note if the port is COM1 or COM2 This is the port you should disable for your modem If both ports are being used you may be able to attach one of the accessories else...

Page 21: ...painted metal part of your computer the back is usually unpainted to discharge static electricity before handling the modem Static can damage your modem 2 Take the modem out of its plastic bag 3 Find the COM port and IRQ shunts small black plastic pieces on your modem They should be in roughly the area indicated in the following illustration 4 To change the COM port and IRQ settings you must move ...

Page 22: ... are as follows 0 1 SEL COM 1 0 1 SEL COM 3 0 1 SEL COM4 0 1 SEL COM2 Unlike most COM port settings the IRQ setting involves only one shunt Simply move the shunt to the pin labeled with the IRQ you want How to Insert the Modem NOTE Before installing your modem write its serial number in the space provided on the first page of this manual You ll find the serial number underneath the bar code on the...

Page 23: ...e connected This can be helpful when you plug things back in later CAUTION To avoid risk of electric shock make sure your computer and all peripheral devices are turned off and unplugged 3 Remove the screws from your computer s cover and then remove the cover as shown in the following diagrams Your computer may differ in appearance from these diagrams but the basic principle for removing the cover...

Page 24: ...r the long narrow piece of metal that keeps dust from entering through the opening perpendicular to the slot Be careful not to drop the screw into the computer 5 Holding the modem at each corner with the gold edge facing the slot push the modem down as gently as possible until it snaps into the expansion slot NOTE The drawings show horizontally aligned expansion slots Some computers have verticall...

Page 25: ...omputer s cover back on and fasten it with the screws you removed in step 3 8 If you currently have a phone plugged into the wall jack you intend to use for the modem disconnect the phone from the jack 9 Plug one end of the phone cord that came with the modem into the TELCO jack on the modem Plug the other end of the cord into the wall jack If you want to use a telephone on the same line when you ...

Page 26: ...cords cables and peripherals back into the computer and turn the computer on 12 Start Windows 13 If you have your modem set to one of these settings COM1 IRQ4 COM2 IRQ3 COM3 IRQ4 COM4 IRQ3 Go to Installing RapidComm Voice with the Setup Wizard on page 25 14 If you have your modem set to a setting that is not in the preceding list enter your Program Manager and double click on the Main icon ...

Page 27: ...NSTALLATION WITH WINDOWS 3 X 22 15 Double click on the Control Panel icon 16 Double click on the Ports icon 17 If it s not already selected select the COM port for your modem Click on the Settings button 18 Click on the Advanced button ...

Page 28: ... 19 Scroll to select the IRQ you set your modem for 20 Click the OK button You will see a brief series of screens after the preceding screen Click on each screen s OK button until you see a screen with a Close button Click on the Close button to exit Program Manager ...

Page 29: ... and other useful software programs It also helps you register your new Sportster modem RapidComm Voice simplifies sending and receiving faxes directly from your computer desktop You can send faxes to specified groups of numbers after building your own fax directory specify individual cover pages when necessary and send individual faxes without exiting your word processing program Additionally Rap...

Page 30: ...ger click on the File menu and select Run 2 In the text box type D usrcd3 exe If your CD ROM drive has a letter name other than D type that letter in place of D Then click the OK button 3 You will see a screen that looks like this 4 After you read this screen click on the Yes button ...

Page 31: ...WITH WINDOWS 3 X 26 5 After reading the following screen click on the Next button 6 You will see this screen for a moment 7 When you see this screen select the correct modem verify that the port setting is correct and then click on the Next button ...

Page 32: ...TH WINDOWS 3 X 27 8 When you see the following two screens fill in the blank boxes with the appropriate information using the Tab key to move between fields Click on each screen s Next button when you have filled in all of the necessary information ...

Page 33: ...ure you select the correct translation of RapidComm Voice Then click on the Next button 10 As the CD installs the software on your system you will see a series of screens that guide you through the installation Please follow the on screen directions 11 This is the first screen of the RapidComm Voice Setup program The RapidComm Voice files will be saved to the location listed in the dialog box If y...

Page 34: ...ton every document you print will be treated as a fax unless you change the printer selection in the program from which you re trying to print If you click on the No button RapidComm Voice will not be chosen as the default printer When you want to send a fax you will have to select RapidComm Voice as the printer in the program from which you re trying to print 14 You will see this screen for a mom...

Page 35: ...he OK button 17 When you see this screen we recommend you click on the Yes button NOTE If you click on No the registration screens will appear upon your next restart 18 After you read the following three screens and verify that the information you typed earlier is correct click on each screen s Next button ...

Page 36: ...INSTALLATION WITH WINDOWS 3 X 31 19 When you see this screen By Modem will already be selected We recommend you choose the By Modem option because it s a great way to try out your Sportster Choose By Modem by clicking on the OK button ...

Page 37: ...you have to dial a prefix such as 9 to make a call outside your building type the prefix before the 1 in the Prefix box and then click on the Dial button If you do NOT have to dial a prefix simply click on the Dial button 22 Finally you will see a screen indicating that the registration information has been sent see circled text in the screen below 23 Restart Windows ...

Page 38: ...llowing screen is the first in the RapidComm Voice Setup Wizard After you read this screen click on the Next button When you see this screen you should only have to verify that the information shown is correct and then fill in the Data box if you have a third phone number for your modem and the Local Area Code box Then click on the Next button ...

Page 39: ...ion on this screen click on the Next button 28 When you see this screen Check the COM port your modem is connected to If you know your modem is on COM 2 which is selected by default click on the Next button Then go to step 29 If you know your modem is connected to another COM port select that port ...

Page 40: ...ct button The Auto Detect program will search your system to see which COM port your modem is attached to You ll see a screen like this Click on the Next button Then go to step 29 If you get this screen instead Go to the Troubleshooting and Online Help Resources section 29 When you see the following screen select single or multiple mailboxes for your personal voice mail system Then click on Next ...

Page 41: ...RapidComm Voice at Windows startup Then click on the Finish button If you do not want RapidComm Voice to start up every time you start Windows simply click on the Finish button 31 After a moment you will see this screen This is the main RapidComm Voice screen For sending your first fax keep this screen open After this initial run RapidComm Voice will not need to be running in order to send a fax ...

Page 42: ...x machine Once you learn the basics of sending faxes you can learn more involved fax functions such as sending documents to groups of numbers at assigned times and how to transfer data files These more advanced functions are explained in the electronic RapidComm Voice manual on your Connections CD This chapter will walk you through sending your first fax 1 Open an application in which you can crea...

Page 43: ...ntrol Panel or in the print dialog box of most Windows applications 4 Click on the OK button or the Print button the button you click in that application to indicate you re ready to print in the Print dialog box 5 When you see this screen fill in the information shown in the text boxes in the following screen The U S Robotics fax number is 847 676 3559 This will send your tester document to a U S ...

Page 44: ...e fax is being transmitted When the fax has been successfully transmitted you will see a screen that looks like this C Congratulations you are ready to start using your Sportster You can now go to the Troubleshooting and Online Help Resources section of this guide for information on how to contact U S Robotics using your Sportster You can also go to the electronic RapidComm Voice manual on your Co...

Page 45: ...SECTION WILL WALK YOU THROUGH THE STEPS INVOLVED IN CONNECTING YOUR SPORTSTER TO YOUR COMPUTER HARDWARE SOFTWARE TESTING Plug and Play Installation With Windows 95 you should be able to simply plug your new modem into your computer power up and be ready to work The operating system does all the work of recognizing the modem for you This section will walk you through this Plug and Play installation...

Page 46: ...damage your modem 2 Take the modem out of its plastic bag 3 Find the COM port and IRQ shunts small black plastic pieces on your modem They should be in roughly the area indicated in the illustration at the right 4 When doing a Plug and Play installation you need to take all the shunts off of the COM and IRQ jumpers Remove them and then replace them so each is sitting on one jumper pin as shown in ...

Page 47: ...shunts on single jumper pins you should be ready to insert the modem into your computer How to Insert the Modem NOTE Before installing your modem write its serial number in the spaces provided on the first page of this manual You ll find the serial number underneath the bar code on the white sticker on the modem and on the outside of the box the modem came in If you ever need to call our technical...

Page 48: ...e connected This can be helpful when you plug things back in later CAUTION To avoid risk of electric shock make sure your computer and all peripheral devices are turned off and unplugged 3 Remove the screws from your computer s cover and then remove the cover as shown in the following diagrams Your computer may differ in appearance from these diagrams but the basic principle for removing the cover...

Page 49: ...r the long narrow piece of metal that keeps dust from entering through the opening perpendicular to the slot Be careful not to drop the screw into the computer 5 Holding the modem at each corner with the gold edge facing the slot push the modem down as gently as possible until it snaps into an expansion slot Note The drawing shows horizontally aligned expansion slots Some computers have vertically...

Page 50: ...modem is in place screw the modem firmly into place using the screw that you removed in step 4 7 Put the computer s cover back on and fasten it with the screws 8 If you currently have a phone plugged into the wall jack you re going to use for the modem disconnect the phone s cable from the jack 9 Plug one end of the phone cable that came with the modem into the TELCO jack at the rear of the modem ...

Page 51: ...use a digital phone line 10 Plug the microphone into the MIC jack on the modem Place the microphone where it will pick up your voice 11 Plug the power cords cables and peripherals back into the computer and turn the computer on How to Move Through the New Hardware Found Screens 1 When Windows restarts after about a minute you will see this screen pop up automatically If the Driver from disk option...

Page 52: ...e this screen type in D to replace the A Note If your CD ROM drive has a different letter name type that letter instead of D Click on the OK button Windows will install the drivers for your new modem 4 Now you can verify that the install was a success When your desktop returns click on the Start button and scroll up to Settings ...

Page 53: ...PART I SECTION B INTERNAL MODEM INSTALLATION WITH WINDOWS 95 48 5 Scroll over to select Control Panel 6 Double click on the Modems icon ...

Page 54: ...the software for your modem THIS NEXT SECTION WALKS YOU THROUGH THE STEPS INVOLVED IN INSTALLING THE FAX DATA VOICE SOFTWARE FROM THE CONNECTIONS CD ONTO YOUR COMPUTER HARDWARE SOFTWARE TESTING Installing RapidComm Voice with the Setup Wizard This section will walk you through the basics of running the U S Robotics Setup Wizard which installs RapidComm Voice fax data voice software and other usefu...

Page 55: ...directory specify individual cover pages when necessary and send individual faxes without exiting your word processing program Additionally RapidComm Voice works to turn your desktop into a powerful voice message center with multiple mailboxes NOTE If you have an older version of RapidComm or RapidComm Voice installed on your system uninstall it before continuing 1 From the Windows 95 desktop clic...

Page 56: ...LLATION WITH WINDOWS 95 51 2 In the box type D usrcd3 exe If your CD ROM drive has a letter name other than D type that letter in place of D 3 You will see a screen that looks like this 4 After you read this screen click on the Yes button ...

Page 57: ...ION WITH WINDOWS 95 52 5 After you read this screen click on the Next button 6 You will see this screen for a moment 7 When you see this screen select the correct modem verify that the port setting is correct and then click on the Next button ...

Page 58: ... WITH WINDOWS 95 53 8 When you see the next two screens fill in the blank boxes with the appropriate information using the Tab key to move between fields Click on each screen s Next button when you have filled in all of the necessary information ...

Page 59: ...e sure you select the correct translation of RapidComm Voice Then click on the Next button 10 As the CD installs the software on your system you will see a series of screens guiding you through the installation Please follow the on screen directions 11 This is the first screen of the RapidComm Voice Setup program The RapidComm Voice files will be saved to the location listed in the dialog box If y...

Page 60: ... Yes button every document you print will be treated as a fax unless you change the printer selection in the program from which you are printing If you click on the No button RapidComm Voice will not be selected as the default printer When you want to send a fax you must select RapidComm Voice as the printer in the program from which you are printing 14 You will see this screen for a moment 15 Aft...

Page 61: ... OK button 17 After you read this screen we recommend you click on the Yes button NOTE If you click on No the registration screens will appear upon your next restart 18 After you read the following three screens and verify that the information you typed earlier is correct click on each screen s Next button ...

Page 62: ...OWS 95 57 19 When you see this screen you are ready to register your new Sportster By Modem will already be selected We recommend you choose the By Modem option because it s a great way to try out your Sportster Choose By Modem by clicking on the OK button ...

Page 63: ...ou have to dial a prefix such as 9 to make a call outside your building type the prefix before the 1 in the Prefix box and then click on the Dial button If you do NOT have to dial a prefix simply click on the Dial button 22 Finally you will see a screen indicating that the registration information has been sent see circled text in the screen below 23 Restart Windows ...

Page 64: ... INSTALLATION WITH WINDOWS 95 59 24 When you desktop appears double click on the RapidComm Voice icon 25 The following screen is the first screen of the RapidComm Voice Setup Wizard After you read the screen click on the Next button ...

Page 65: ...this screen you should only have to verify the information shown and then fill in the Data box if you have a third phone number just for your modem and the Local Area Code box Then click on the Next button 27 After you verify the information on this screen click on the Next button ...

Page 66: ...ATION WITH WINDOWS 95 61 28 When you see the following screen make sure the correct modem is selected Then click on the Next button 29 When you see the following screen select single or multiple mailboxes for your personal voice mail system ...

Page 67: ...omm Voice at Windows startup A check will appear in the box Then click on the Finish button If you do not want RapidComm Voice to start every time you start Windows simply click on the Finish button 31 You will see this screen This is the main RapidComm Voice screen To send your first fax keep this screen open After this initial run RapidComm Voice will not need to be running in order to send a fa...

Page 68: ...chine Once you learn the basics of sending faxes you can learn more involved fax functions such as sending documents to groups of numbers at assigned times and how to transfer data files These more advanced functions are explained in the electronic RapidComm Voice manual that s on your Connections CD This chapter will walk you through sending your first fax 1 Open an application in which you can c...

Page 69: ...4 Click the OK button or the Print button whichever button you click in that application to indicate you re ready to print in the print dialog box 5 When you see this screen fill in the information shown in below in the white boxes For testing purposes send your tester document to the U S Robotics fax number 847 676 3559 NOTE If you have to dial a special prefix such as 9 to connect to a telephone...

Page 70: ...essfully transmitted you will see a screen that looks like this Congratulations you are now ready to start using your Sportster You can now go to the Troubleshooting and Online Help Resources section in this guide for information on how to contact U S Robotics using your Sportster Go to electronic RapidComm Voice manual on your Connections CD for more detailed instructions on sending faxes and oth...

Page 71: ...ta voice software The instructions are provided for both Windows 3 1 3 11 hereafter jointly referred to as Windows 3 x and Windows 95 users Please refer to the section dealing with the operating system you use The two sections are Section A External Installation with Windows 3 x page 69 Section B External Installation with Windows 95 page 89 ...

Page 72: ...must be purchased separately See column to the right THIS FIRST SECTION WILL WALK YOU THROUGH THE STEPS INVOLVED IN CONNECTING YOUR SPORTSTER TO YOUR COMPUTER HARDWARE SOFTWARE TESTING How to Determine Which Serial Cable to Buy Before you can begin installation you need to purchase an RS 232 serial cable The following section will help you to determine which serial cable to purchase ...

Page 73: ... male connector If your PC s serial connector looks like this you need a shielded serial cable with a 9 pin female to 25 pin male connector NOTE Your computer s rear panel may not be identical to the diagrams above However you should look for connectors that match the enlarged portions of the diagrams If you cannot locate the proper connector refer to your computer s manual ...

Page 74: ... Remember which serial port you selected This information will be necessary when installing your communications software 3 Plug the power adapter into the power jack on the modem and into a standard wall outlet 4 Plug one end of the phone cord into the telephone jack labeled with a wall plug icon on the bottom of the case and the other end into a phone wall jack WARNING The phone jack you use must...

Page 75: ...me if they are sharing a line 6 Turn your modem on 7 Turn your computer on 8 Start Windows THIS NEXT SECTION WALKS YOU THROUGH THE STEPS INVOLVED IN INSTALLING THE FAX DATA VOICE SOFTWARE FROM THE CONNECTIONS CD ONTO YOUR COMPUTER HARDWARE SOFTWARE TESTING Installing RapidComm Voice with the Setup Wizard This section will walk you through the basics of running the U S Robotics Setup Wizard which i...

Page 76: ...ndividual faxes without exiting your word processing program Additionally RapidComm Voice works to turn your desktop into a powerful voice message center with multiple mailboxes NOTE If you have an older version of RapidComm or RapidComm Voice installed on your system uninstall it before continuing 1 In Program Manager click on the File menu and select Run 2 In the text box type D usrcd3 exe If yo...

Page 77: ... INSTALLATION WITH WINDOWS 3 X 72 3 You will see a screen that looks like this 4 After you read this screen click on the Yes button 5 After reading the following screen click on the Next button 6 You will see this screen for a moment ...

Page 78: ...t modem verify that the port setting is correct and then click on the Next button 8 When you see the following two screens fill in the blank boxes with the appropriate information using the Tab key to move between fields Click on each screen s Next button when you have filled in all of the necessary information ...

Page 79: ...e sure you select the correct translation of RapidComm Voice Then click on the Next button 10 As the CD installs the software on your system you will see a series of screens that guide you through the installation Please follow the on screen directions 11 This is the first screen of the RapidComm Voice Setup program The RapidComm Voice files will be saved to the location listed in the dialog box I...

Page 80: ...tton every document you print will be treated as a fax unless you change the printer selection in the program from which you re trying to print If you click on the No button RapidComm Voice will not be chosen as the default printer When you want to send a fax you will have to select RapidComm Voice as the printer in the program from which you re trying to print 14 You will see this screen for a mo...

Page 81: ...he OK button 17 When you see this screen we recommend you click on the Yes button NOTE If you click on No the registration screens will appear upon your next restart 18 After you read the following three screens and verify that the information you typed earlier is correct click on each screen s Next button ...

Page 82: ...INSTALLATION WITH WINDOWS 3 X 77 19 When you see this screen By Modem will already be selected We recommend you choose the By Modem option because it s a great way to try out your Sportster Choose By Modem by clicking on the OK button ...

Page 83: ...you have to dial a prefix such as 9 to make a call outside your building type the prefix before the 1 in the Prefix box and then click on the Dial button If you do NOT have to dial a prefix simply click on the Dial button 22 Finally you will see a screen indicating that the registration information has been sent see circled text in the screen below 23 Restart Windows ...

Page 84: ...llowing screen is the first in the RapidComm Voice Setup Wizard After you read this screen click on the Next button When you see this screen you should only have to verify that the information shown is correct and then fill in the Data box if you have a third phone number for your modem and the Local Area Code box Then click on the Next button ...

Page 85: ...tion on this screen click on the Next button 28 When you see this screen Check the COM port your modem is connected to If you know your modem is on COM 2 which is selected by default click on the Next button Then go to step 29 If you know your modem is connected to another COM port select that port ...

Page 86: ...ect button The Auto Detect program will search your system to see which COM port your modem is attached to You ll see a screen like this Click on the Next button Then go to step 29 If you get this screen instead Go to the Troubleshooting and Online Help Resources section 29 When you see the following screen select single or multiple mailboxes for your personal voice mail system Then click on Next ...

Page 87: ...RapidComm Voice at Windows startup Then click on the Finish button If you do not want RapidComm Voice to start up every time you start Windows simply click on the Finish button 31 After a moment you will see this screen This is the main RapidComm Voice screen For sending your first fax keep this screen open After this initial run RapidComm Voice will not need to be running in order to send a fax ...

Page 88: ...x machine Once you learn the basics of sending faxes you can learn more involved fax functions such as sending documents to groups of numbers at assigned times and how to transfer data files These more advanced functions are explained in the electronic RapidComm Voice manual on your Connections CD This chapter will walk you through sending your first fax 1 Open an application in which you can crea...

Page 89: ...pplication to indicate you re ready to print in the print dialog box 5 When you see this screen fill in the information shown below in the white boxes The U S Robotics fax number is 847 676 3559 This will send your tester document to a U S Robotics fax machine NOTE If you have to dial a special prefix such as 9 to connect to a telephone number outside of your building make sure you type that prefi...

Page 90: ...t using your Sportster You can now go to the Troubleshooting and Online Help Resources section of this guide for information on how to contact U S Robotics using your Sportster You can also go to the electronic RapidComm Voice manual on your Connections CD for more detailed instructions on sending faxes and other things you can do with your Sportster and RapidComm Voice ...

Page 91: ...This must be purchased See column to the right THIS FIRST SECTION WILL WALK YOU THROUGH THE STEPS INVOLVED IN CONNECTING YOUR SPORTSTER TO YOUR COMPUTER HARDWARE SOFTWARE TESTING How to Determine Which Serial Cable to Buy Before you can begin installation you need to purchase an RS 232 serial cable The following section will help you to determine which serial cable to purchase ...

Page 92: ... male connector If your PC s serial connector looks like this you need a shielded serial cable with a 9 pin female to 25 pin male connector NOTE Your computer s rear panel may not be identical to the diagrams above However you should look for connectors that match the exploded portions of the diagrams If you cannot locate the proper connector refer to your computer s manual ...

Page 93: ...ions software 3 Plug the power adapter into the power jack and into a standard wall outlet 4 Plug one end of the phone cord into the telephone jack labeled with a wall plug icon on the bottom of the case and the other end into a phone wall jack WARNING The phone jack you re going to use must be for an ANALOG phone line Most office phones are wired through digital lines Be sure you know what type o...

Page 94: ...same time if they share the same line 6 Turn your modem on 7 Turn your computer on 8 Start Windows How to Move Through the New Hardware Found Screens 1 When Windows restarts after about a minute you will see this screen pop up automatically If the Driver from disk option is not already selected select it Click on the OK button ...

Page 95: ... see this screen type in D to replace the A If your CD ROM drive has a different letter name type that letter instead of D Click on the OK button Windows will install the drivers for your new modem 4 Now you can verify that the install was a success When your desktop returns click on the Start button and scroll up to Settings ...

Page 96: ...PART II SECTION B EXTERNAL MODEM INSTALLATION WITH WINDOWS 95 91 5 Scroll over to select Control Panel 6 Double click on the Modems icon ...

Page 97: ...K button Now you are ready to install the software for your modem THIS NEXT SECTION WALKS YOU THROUGH THE STEPS INVOLVED IN INSTALLING THE FAX DATA SOFTWARE FROM THE CONNECTIONS CD ONTO YOUR COMPUTER HARDWARE SOFTWARE TESTING Installing RapidComm Voice with the Setup Wizard This section will walk you through the basics of running the U S Robotics Setup Wizard which installs RapidComm Voice fax dat...

Page 98: ...numbers after building your own fax directory specify individual cover pages when necessary and send individual faxes without exiting your word processing program Additionally RapidComm Voice works to turn your desktop into a powerful voice message center with multiple mailboxes NOTE If you have an older version of RapidComm or RapidComm Voice installed on your system uninstall it before continuin...

Page 99: ...ALLATION WITH WINDOWS 95 94 2 In the box type D usrcd3 exe If your CD ROM drive has a letter name other than D type that letter in place of D 3 You will see a screen that looks like this 4 After you read this screen click on the Yes button ...

Page 100: ...TION WITH WINDOWS 95 95 5 After you read this screen click on the Next button 6 You will see this screen for a moment 7 When you see this screen select the correct modem verify that the port setting is correct and then click on the Next button ...

Page 101: ...ITH WINDOWS 95 96 8 When you see the following two screens fill in the blank boxes with the appropriate information using the Tab key to move between fields Click on each screen s Next button when you have filled in all of the necessary information ...

Page 102: ...ke sure you select the correct translation of RapidComm Voice Then click on the Next button 10 As the CD installs the software on your system you will see a series of screens guiding you through the installation Please follow the on screen directions 11 This is the first screen of the RapidComm Voice Setup program The RapidComm Voice files will be saved to the location listed in the dialog box If ...

Page 103: ... Yes button every document you print will be treated as a fax unless you change the printer selection in the program from which you are printing If you click on the No button RapidComm Voice will not be selected as the default printer When you want to send a fax you must select RapidComm Voice as the printer in the program from which you are printing 14 You will see this screen for a moment 15 Aft...

Page 104: ...e OK button 17 After you read this screen we recommend you click on the Yes button NOTE If you click on No the registration screens will appear upon your next restart 18 After you read the following three screens and verify that the information you typed earlier is correct click on each screen s Next button ...

Page 105: ...OWS 95 100 19 When you see this screen you are ready to register your new Sportster By Modem will already be selected We recommend you choose the By Modem option because it s a great way to try out your Sportster Choose By Modem by clicking on the OK button ...

Page 106: ...you have to dial a prefix such as 9 to make a call outside your building type the prefix before the 1 in the Prefix box and then click on the Dial button If you do NOT have to dial a prefix simply click on the Dial button 22 Finally you will see a screen indicating that the registration information has been sent see circled text in the screen below 23 Restart Windows ...

Page 107: ... INSTALLATION WITH WINDOWS 95 102 24 When you desktop appears double click on the RapidComm Voice icon 25 The following screen is the first screen of the RapidComm Voice Setup Wizard After you read the screen click on the Next button ...

Page 108: ... this screen you should only have to verify the information shown and then fill in the Data box if you have a third phone number just for your modem and the Local Area Code box Then click on the Next button 27 After you verify the information on this screen click on the Next button ...

Page 109: ...H WINDOWS 95 104 28 When you see the following screen make sure the correct modem is selected Then click on the Next button 29 When you see the following screen select single or multiple mailboxes for your personal voice mail system Then click on Next ...

Page 110: ...Comm Voice at Windows startup A check will appear in the box Then click on the Finish button If you do not want RapidComm Voice to start every time you start Windows simply click on the Finish button 31 You will see this screen This is the main RapidComm Voice screen To send your first fax keep this screen open After this initial run RapidComm Voice will not need to be running in order to send a f...

Page 111: ...x machine Once you learn the basics of sending faxes you can learn more involved fax functions such as sending documents to groups of numbers at assigned times and how to transfer data files These more advanced functions are explained in the electronic RapidComm Voice manual on your Connections CD This chapter will walk you through sending your first fax 1 Open an application in which you can crea...

Page 112: ... 4 Click the OK button or the Print button whichever button you click in that application to indicate you re ready to print in the print dialog box 5 When you see this screen fill in the information shown in below in the white boxes For testing purposes send your tester document to the U S Robotics fax number 847 676 3559 NOTE If you have to dial a special prefix such as 9 to connect to a telephon...

Page 113: ...cessfully transmitted you will see a screen that looks like this Congratulations you are now ready to start using your Sportster You can now go to the Troubleshooting and Online Help Resources section in this guide for information on how to contact U S Robotics using your Sportster Go to electronic RapidComm Voice manual on your Connections CD for more detailed instructions on sending faxes and ot...

Page 114: ...included with it but will help to expand your knowledge of the modem and its capabilities The sections are Section A Installing Other Fax Data Voice Software page 115 Section B Troubleshooting and Online Help Resources page 117 Section C Glossary page 131 Section D Technical Quick Reference page 141 Section E Regulatory Information page 171 ...

Page 115: ...ackages Type of Modem Most communications software programs will ask you to select the type of modem you are using Select a U S Robotics Sportster high speed modem If that selection is not listed pick Courier Dual Standard V 32bis or V 34 D KEY POINT Refer to the manual that came with your software for its installation instructions The software s installation program will ask you questions about t...

Page 116: ...MSD 2 At the next prompt type C Find the UART Chip Used line and match it with the COM port column that your modem is attached to That is your UART type Select this If this is your UART serial rate 16550 115 2 or 57 6 Kbps 16450 38 4 Kbps 8250 19 2 Kbps All Sportster internal modems have a 16550 UART NOTE DO NOT select a 28 800 14 400 or 12 000 bps serial port rate if offered Your modem will NOT w...

Page 117: ... sure the modem is turned on The power switch is on top of external modems The CS light on the front panel should be lit If you installed an internal modem it should power up when the computer is turned on 1 Check to make sure you have the correct COM port and IRQ settings in your software and or in the Windows Control Panel 1 Type in all upper AT or lower at case 1 Refer to the Internal Modem Ins...

Page 118: ...computer or software still will not recognize the modem after these changes are made try using a different software application 0 1 SEL COM 1 0 1 SEL COM 3 0 1 SEL COM 4 0 1 SEL COM 2 IRQ 2 3 4 5 7 d POWER USER TIP Running a self diagnostics test on your computer is an easy way to figure out whether or not you have a COM port IRQ conflict Go to the DOS or Windows directory located on your boot dis...

Page 119: ... your modem D The software you are using might not have auto answer enabled D You may have a poor line connection 1 You can turn the local echo off on the modem by typing ATEO enter in your software s terminal mode To turn the local echo off in the software refer to your software s documentation 1 Make sure the phone cord is connected to the jack on the modem labeled TELCO on one end and to the wa...

Page 120: ...m might not be set to the same flow control settings D The best flow control settings might not be enabled on your modem 1 You can disable error control on your modem with the following command entered in the terminal mode AT M0 Enter Now try placing the call to the remote modem again When finished reset your modem to enable the error control features Type ATZ Enter in terminal mode 1 Set your mod...

Page 121: ...ea s phone lines D The remote site you are dialing into may have trouble with the file transfer protocol D There may be a Terminate and Stay Resident TSR program running in the background interfering with data communications 1 Try placing the call again The phone company routes calls differently each time 1 Type this command in terminal mode to load the optimum settings AT F1 enter 1 Lower the ser...

Page 122: ...ogram running in your background D You could have an outdated comdriver on your system D Your baud rate may be set too high D RapidComm Voice s port settings may be incorrect 1 Enter the following initialization string in your software setup screen AT H3 I2 R2S7 90 1 Disable any Terminate and Stay Resident TSR programs running in the background 1 Load the comdriver that came with your fax software...

Page 123: ... line under the 386 Enh header EMMEXCLUDE C800 D1FF When you are finished reboot your computer If You Are Running DOS 6 0 or Higher You may want to run the MEMMAKER DOS program before you run your fax software Run the program MEMMAKER EXE from the DOS directory prompt This program loads all of your Terminate and Stay Resident TSR programs in the most efficient order NOTE Type VER at the DOS prompt...

Page 124: ...ce The software settings for the BBS are ANSI terminal emulation Data Bits 8 Parity None Stop Bits 1 2 Put RapidComm Voice in Terminal mode by clicking on the Terminal button 3 Enter the following command ATDS0 Enter NOTE ATDSO automatically dials 1 847 982 5092 the U S Robotics BBS If this is your first time connecting to our BBS you will be asked to enter your name and a password and to fill out...

Page 125: ...your name and other relevant information to register your Video Modem and have access to the BBS library The library contains hundreds of helpful files and tips to make using your modem and computer a breeze Downloading the Technical Reference Guide To download the Technical Reference Guide follow these steps 1 From the main menu select D for Download a file This is what the main menu will look li...

Page 126: ... ZIP The Guide in a zipped Windows Help format x2v_ASCI TXT The Guide in an uncompressed ASCII format 4 Protocol Type for Transfer Your selection depends on what your software supports If possible make Zmodem your first choice Xmodem should be your last choice since it is very slow 5 Depending on the software you are using you will either be prompted where you want the file placed or the file will...

Page 127: ...e documents send a blank e mail to support usr com To have a document e mailed to you send a document s 3 digit number as the subject World Wide Web A U S Robotics Home Page containing the same information as the Internet on Demand listing as well as information about U S Robotics Log on to http www usr com CompuServe Access the same information as the Internet FTP site Connect through the Modem V...

Page 128: ...modem dealer They will be able to give you assistance This is much more efficient and time saving than returning the modem to U S Robotics If your dealer can t help you contact U S Robotics Customer Support When you call specify your modem serial number found on the modem and on the outside of the box the software being used and if possible the contents of your ATI7 screen If You Must Return the M...

Page 129: ...nder certain circumstances the modem light monitor does not correctly report the activity of the modem We are aware of this problem and are working to rectify the situation in upcoming versions of the software PROBLEM The station ID works intermittently DIAGNOSIS Under certain circumstances including receiving a fax the station ID may not work properly PROBLEM RapidComm Voice does not work properl...

Page 130: ...Comm on Their Systems You must uninstall older versions of RapidComm or RapidComm Voice from your system before installing the most recent version contained on the CD ROM that came with your new 56K modem Otherwise you may introduce conflicts in your system that will hamper RapidComm s ability to work properly ...

Page 131: ...gnals and wavelengths that can be transmitted over communications lines such as the sound of a voice over the phone line Contrast with digital signals answer mode The mode used by your modem when answering an incoming call from an originating modem The transmit receive frequencies are the reverse of the originating modem which is in originate mode application A computer program designed to perform...

Page 132: ...er Sets the modem to pick up the phone line when it detects a certain number of rings See S register S0 in the Technical Quick Reference auto dial A process where your modem dials a call for you The dialing process is initiated by sending an ATDT dial tone or ATDP dial pulse command followed by the telephone number to dial Auto dial is used to dial voice numbers See command Dn baud rate A term use...

Page 133: ...obits per second or Kbps buffer A memory area set aside to be used as temporary storage during input and output operations An example is the modem s command buffer byte A group of binary digits stored and operated upon as a unit In user documentation the term usually refers to 8 bit units or characters One kilobyte KB is equal to 1 024 bytes or characters 640 KB indicates 655 360 bytes or characte...

Page 134: ...sion to increase cps class 1 and 2 0 International standards used between fax application programs and faxmodems for sending and receiving faxes cyclic redundancy checking CRC An error detection technique consisting of a test performed on each block or frame of data by both sending and receiving modems The sending modem inserts the results of its tests in each data block in the form of a CRC code ...

Page 135: ...pabilities is always in data mode DCE Data Communications or Circuit Terminating Equipment such as dial up modems that establish and control the data link via the telephone network default Any setting assumed at startup or reset by the computer s software and attached devices The computer or software will use these settings until changed by the user or other software detect phase In the ITU T V 42...

Page 136: ...og signals DTE Data Terminal or Tterminating Equipment A computer that generates or is the final destination of data duplex Indicates a communications channel capable of carrying signals in both directions See half duplex full duplex Electronic Industries Association EIA Group which defines electronic standards in the U S error control Various techniques that check the reliability of characters pa...

Page 137: ...dded information usually includes a frame number block size data error check codes and Start End indicators full duplex Signal will flow in both directions at the same time over one line In microcomputer communications may refer to the suppression of the online local echo half duplex Signals will flow in both directions but only one way at a time In microcomputer communications may refer to activa...

Page 138: ...protocols LAPM uses cyclic redundancy checking CRC and retransmission of corrupted data ARQ to ensure data reliability local echo A modem feature that enables the modem to display keyboard commands and transmitted data on the screen See command En MNP Microcom Networking Protocol an error control protocol developed by Microcom Inc and now in the public domain There are several different MNP protoc...

Page 139: ...y and fall back to the next lower speed in a defined range if line quality diminishes As line conditions improve the modems switch up to the next higher speed originate mode The mode used by your modem when initiating an outgoing call to a destination modem The transmit receive frequencies are the reverse of the called modem which is in answer mode parity A simple error detection method that check...

Page 140: ...The modem s RAM holds the current operational settings a flow control buffer and a command buffer remote digital loopback A test that checks the phone link and a remote modem s transmitter and receiver remote echo A copy of the data received by the remote system returned to the sending system and displayed on the screen Remote echoing is a function of the remote system ROM Read Only Memory Permane...

Page 141: ...ted per second without the overhead of protocol information such as start stop bits or frame headers and trailers Compare with characters per second V 8 The ITU T standard specification that covers the initial handshaking process V 17 fax An ITU T standard for making facsimile connections at 14 400 bps 12 000 bps 9 600 bps 7 200 bps V 21 An ITU T standard for modems operating in asynchronous mode ...

Page 142: ...pecifies modulation at 9600 bps with fallback to 7200 bps V 32 An ITU T standard for modem communications at 9600 bps and 4800 bps V 32 modems fall back to 4800 bps when line quality is impaired V 32 bis An ITU T standard that extends the V 32 connection range 4800 7200 9600 12 000 and 14 400 bps V 32 bis modems fall back to the next lower speed when line quality is impaired fall back further as n...

Page 143: ...les between modems These protocols are in the public domain and are available from many bulletin board services XON XOFF Standard ASCII control characters used to tell an intelligent device to stop resume transmitting data Ymodem An error checking protocol that can send several files of data at a time in 1024 byte 1K blocks This protocol can use either checksums or CRC for error checking Ymodem G ...

Page 144: ...SECTION D TECHNICAL QUICK REFERENCE 139 This section includes information about Front Panel Lights Command Summary Dip Switches S Registers The Serial Interface cable information ...

Page 145: ...de is ON C0 RD Received Data Flashes when modem sends result codes or passes received data bits from remote SD Send Data Flashes when computer sends a data bit to modem TR Data Terminal Ready ON if modem receives a DTR signal from computer Always ON modem ignores DTR if the DTR override is ON D0 CS Clear to Send ON until modem lowers CTS when Transmit Data hardware flow control is enabled H1 H3 AR...

Page 146: ... has numeric options and you don t include a number zero is assumed For example if you type ATB the command ATB0 is assumed Every command except A and must begin with the AT prefix and be entered by pressing Enter The maximum command length is 58 characters The modem doesn t count the AT prefix carriage returns or spaces Note All defaults are based on the F1 Hardware Flow Control template loaded i...

Page 147: ...sued command Used mainly to redial This does not require the AT prefix or a Carriage Return Any key Aborts off hook dial answer operation and hangs up AT Required command prefix except with A and Use alone to test for OK result code Bn U S ITU T answer sequence B0 ITU T answer sequence B1 U S answer tone Dn Dials the specified phone number Includes the following L Dials the last dialed number P Pu...

Page 148: ...ed to Semicolon Return to Command mode after dialing Dials the letters that follow in an alphabetical phone number Exclamation point Flashes the switch hook Delays for 125 ms before proceeding with dial string W Wait for second dial tone X2 or X4 linked to S6 register Dials waits for quiet answer and continues X3 or higher Displays a list of Dial commands En Sets local echo E0 Echo OFF E1 Modem di...

Page 149: ...of data it receives Hn Controls ON OFF hook H0 Hangs up goes on hook H1 Goes off hook In Displays the following information I0 Four digit product code I1 Results of ROM checksum I2 Results of RAM checksum I3 Product type I4 Current modem settings I5 Nonvolatile memory NVRAM settings I6 Link diagnostics I7 Product configuration Ln Controls speaker volume internals only L0 Low volume L1 Low volume L...

Page 150: ... dial for phone lines that don t support touch tone dialing Qn Displays suppresses result codes Q0 Displays result codes Q1 Quiet mode no result codes Q2 Displays result codes only in Originate mode Sr b n Sets bit b of register r to n 0 OFF or 1 ON Sr n Sets register r to n Sr Displays contents of S Register r S Displays a list of the S Registers T Sets tone dial Vn Displays verbal numeric result...

Page 151: ...0 OK 1 CONNECT 2 RING 3 NO CARRIER 4 ERROR 5 CONNECT 1200 6 NO DIAL TONE 7 BUSY 8 NO ANSWER 9 Reserved 10 CONNECT 2400 11 RINGING 13 CONNECT 9600 18 CONNECT 4800 20 CONNECT 7200 21 CONNECT 12000 25 CONNECT 14400 43 CONNECT 16800 85 CONNECT 19200 91 CONNECT 21600 99 CONNECT 24000 103 CONNECT 26400 107 CONNECT 28800 151 CONNECT 31200 ...

Page 152: ...333 188 CONNECT 41333 192 CONNECT 42666 196 CONNECT 44000 200 CONNECT 45333 204 CONNECT 46666 208 CONNECT 48000 212 CONNECT 49333 216 CONNECT 50666 220 CONNECT 52000 224 CONNECT 53333 228 CONNECT 54666 232 CONNECT 56000 236 CONNECT 57333 Adaptive Dialing Wait for 2nd Dial Tone W Wait for Answer Fast Dial Requires in dial string replaces NO CARRIER ...

Page 153: ...mand or dip 7 Z1 Resets modem to NVRAM profile 0 Z2 Resets modem to NVRAM profile 1 Z3 Resets modem to factory default profile 0 F0 Z4 Resets modem to factory default profile 1 F1 Z5 Resets modem to factory default profile 2 F2 A Displays a list of ampersand commands An enables disables additional result code subsets see Xn A0 ARQ result codes disabled A1 ARQ result codes enabled A2 V 32 modulatio...

Page 154: ... in ARQ mode variable in non ARQ mode Cn Controls Carrier Detect CD signal C0 CD override C1 Normal CD operations Dn Controls Data Terminal Ready DTR operations D0 DTR override D1 DTR toggle causes online Command mode D2 Normal DTR operations D3 Resets on receipt of DTR Fn Loads a read only non programmable factory configuration F0 Generic template F1 Hardware flow control template F2 Software flo...

Page 155: ... flow control see also Rn H0 Flow control disabled H1 Hardware flow control Clear to Send CTS H2 Software flow control XON XOFF H3 Hardware and software flow control In Sets Receive Data RD software flow control see also Rn I0 Software flow control disabled I1 XON XOFF signals to your modem and remote system I2 XON XOFF signals to your modem only Kn Enables disables data compression K0 Data compre...

Page 156: ...rved M3 Reserved M4 Normal ARQ M5 ARQ mode Nn Sets connect speed If connection cannot be established at this speed the modem will hang up Sets ceiling connect speed if Un is greater than 0 See Un N0 Variable rate N1 300 bps N2 1200 bps N3 2400 bps N4 4800 bps N5 7200 bps N6 9600 bps N7 12 000 bps N8 14 400 bps N9 16 800 bps N10 19 200 bps N11 21 600 bps N12 24 000 bps N13 26 400 bps N14 28 800 bps...

Page 157: ...bps N27 52 000 bps N28 53 333 bps N29 54 666 bps N30 56 000 bps N31 57 333 bps Pn Sets pulse rotary dial make break ratio P0 U S Canada ratio 39 61 P1 U K ratio 33 67 Rn Sets Receive Data RD hardware flow control Request to Send RTS see also Hn R0 Reserved R1 Modem ignores RTS R2 Received Data to computer only on RTS Sn Controls Data Set Ready DSR operations S0 DSR override always ON S1 Modem cont...

Page 158: ...s Remote Digital Loopback T7 Remote Digital with self test and error detector T8 Analog Loopback with self test and error detector Un Sets floor connect speed when Un is set greater than 0 Nn is the ceiling connect speed See Nn U0 Disabled U1 300 bps U2 1200 bps U3 2400 bps U4 4800 bps U5 7200 bps U6 9600 bps U7 12 000 bps U8 14 400 bps U9 16 800 bps U10 19 200 bps U11 21 600 bps U12 24 000 bps U1...

Page 159: ...33 bps U26 50 666 bps U Continued U27 52 000 bps U28 53 333 bps U29 54 666 bps U30 56 000 bps U31 57 333 bps Wn Writes current configuration to NVRAM templates W0 Modifies the NVRAM 0 template Y0 W1 Modifies the NVRAM 1 template Y1 Yn Sets break handling Y0 Destructive but doesn t send break Y1 Destructive expedited Y2 Nondestructive expedited Zn s Writes phone number string s to NVRAM at position...

Page 160: ...CHNICAL QUICK REFERENCE 155 Zn L Writes last executed dial string to NVRAM at position n n 0 3 Zn Displays the phone number stored at position n n 0 3 ZL Displays the last executed dial string Escapes to online command mode ...

Page 161: ...computer must provide DTR signal for modem to accept commands dropping DTR terminates a call ON Modem ignores DTR Override 2 OFF Verbal Numeric Result Codes OFF Verbal word results ON Numeric results 3 ON Result Code Display OFF Suppresses result codes ON Enables result codes 4 OFF Command Mode Local Echo Suppression OFF Displays keyboard commands ON Suppresses echo 5 ON Auto Answer Suppression OF...

Page 162: ...ts with another modem drops CD on disconnect ON CD always ON Override 7 OFF Power on and ATZ Reset Software Defaults OFF Loads Y or Y1 configuration from user defined nonvolatile memory NVRAM ON Loads F0 Generic template from read only memory ROM 8 ON AT Command Set Recognition OFF Disables command recognition Dumb Mode ON Enables recognition Smart mode ...

Page 163: ...ensetto 0 AutoAnswerisdisabled S1 0 Countsandstoresthenumberofringsfromanincomingcall S0mustbegreater than0 S2 43 StorestheASCIIdecimalcodefortheescapecodecharacter Defaultcharacteris Avalueof128 255disablestheescapecode S3 13 StorestheASCIIcodefortheCarriageReturncharacter Validrangeis 0 127 S4 10 StorestheASCIIdecimalcodefortheLineFeedcharacter Validrangeis 0 127 S5 8 StorestheASCIIdecimalcodefo...

Page 164: ...uration inseconds forthepause optionintheDialcommand S9 6 Setstherequiredduration intenthsofasecond oftheremotemodem scarrier signalbeforerecognitionbytheSportster S10 7 Setstheduration intenthsofasecond thatthemodemwaitstohangupafterloss ofcarrier Thisguardtimeallowsthemodemtodistinguishbetweenaline disturbancefromatruedisconnect hangup bytheremotemodem Whilewedon trecommendconnectingthemodemtoal...

Page 165: ... 70 Setsthedurationandspacing inmilliseconds fortonedialing S12 50 Setstheduration infiftiethsofasecond oftheguardtimefortheescapecode sequence S13 0 Bit mappedregister Selectthebit s youwantonandsetS13tothetotalofthe valuesintheValuecolumn Forexample ATS13 17enablesbit0 valueis1 and bit4 valueis16 Bit Value Result 0 1 Reset when DTR drops 1 2 Reset non MNP transmit buffer from 1 5K to 128 bytes 2...

Page 166: ...he 128 byte option lets remote users with slower modems keep data you re sending from scrolling off their screens When remote users send your computer an XOFF Ctrl S and you stop transmitting the data in transit from your modem s buffer doesn t exceed the size of their screen This is also very helpful in situations when a remote modem printer application is losing characters S14 0 Reserved S15 0 B...

Page 167: ...ility 7 128 Disable V 42 operation 8 136 Disable V 42 detect phase S16 0 Bit mappedregistersetup Tosettheregister seeinstructionsforS13 Bit Value Result 0 1 Reserved 1 2 Touch tone dialing test 2 7 4 128 Reserved S17 0 Reserved S18 0 Testtimerfor Tloopbacktesting Setsthetimeinsecondsoftestingbeforethe modemautomaticallytimesoutandterminatesthetest Whensetto0 thetimeris disabled Validrangeis1 255 ...

Page 168: ...h in10 millisecondunits ofbreakssentfromthemodemtothe computer appliestoMNPorV 42modeonly S22 17 StorestheASCIIdecimalcodefortheXONcharacter S23 19 StorestheASCIIdecimalcodefortheXOFFcharacter S24 0 Reserved S25 20 Setstheduration inhundredthsofasecond thatDTRmustbedroppedsothatthe modemdoesn tinterpretarandomglitchasaDTRloss Mostuserswillwantto usethedefault thisregisterisusefulforsettingcompatib...

Page 169: ...03 1 2 Enables unencoded non trellis coded modulation in V 32 mode 2 4 Disables V 32 modulation 3 8 Disables 2100 Hz answer tone to allow two V 42 modems to connect faster 4 16 Enables V 23 fallback mode 5 32 Disables V 32bis mode 6 64 Disable V 42 selective reject 7 128 Software compatibility mode This setting disables the codes and displays the 9600 code instead The actual rate of the call can b...

Page 170: ...onnectionsexceptV 32at9600bps S29 20 Setstheduration intenthsofasecond oftheV 21answermodefallbacktimer S30 0 Reserved S31 128 Reserved S32 2 Bitmappedregistersetup Tosettheregister seetheinstructionsforS13 Bit Value Result 0 1 V 8 Call Indicate enabled 1 2 Enables V 8 mode 2 4 Reserved 3 8 Disable V 34 modulation 4 16 Disable V 34 modulation 5 32 Disable x2 modulation 6 7 64 128 Reserved ...

Page 171: ... rate 2 4 Disable 2800 symbol rate 3 8 Disable 3000 symbol rate 4 16 Disable 3200 symbol rate 5 32 Disable 3429 symbol rate 6 64 Reserved 7 128 Disable shaping S34 0 Bitmappedregistersetup Tosetregisters seeinstructionsforS13 Bit Value Result 0 1 Disable 8S 2D trellis encoding 1 2 Disable 16S 4D trellis encoding 2 4 Disable 32S 2D trellis encoding 3 8 Disable 64S 4D trellis encoding 4 16 Disable n...

Page 172: ...rved S36 S37 Reserved S38 0 Setsanoptionaldelay inseconds beforeaforcedhang upandclearingofthe TransmitbufferwhenDTRdropsduringanARQcall Thisallowstimefora remotemodemtoacknowledgereceiptofalltransmitteddatabeforeitis disconnected ThemodemimmediatelyhangsupwhenDTRdrops ThisoptiononlyappliestoconnectionsterminatedbydroppingDTR Ifthemodem receivestheATHcommand itignoresS38andimmediatelyhangsup ...

Page 173: ... SECTION D TECHNICAL QUICK REFERENCE 168 Register Default Function S39 S40 Reserved S41 0 Bitmappedregistersetup Tosetregisters seeinstructionsforS13 Bit Value Result 0 1 Distinctive ring enabled S42 0 Reserved ...

Page 174: ... Data is transmitted between the devices over a shielded serial cable with a 25 pin male DB 25P connector to the modem and a 25 pin 9 pin 8 pin or custom built connector to the computer FCC regulations require the use of a shielded cable when connecting a modem to a computer to ensure minimal interference with radio and television Pin assignments are factory set in the Sportster modem to match the...

Page 175: ...uter Modem 1 AA Chassis Ground Both 2 3 BA Transmitted Data Computer 3 2 BB Received Data Modem 4 7 CA Request to Send Computer 5 8 CB Clear to Send Modem 6 6 CC Data Set Ready Modem 7 5 AB Signal Ground Both 8 1 CF Carrier Detect Modem 12 SCF Speed Indicate Modem 20 4 CD Data Terminal Ready Computer 22 9 CE Ring Indicate Modem ...

Page 176: ...evice must accept any interference received including interference that may cause undesired operations Part 68 This equipment complies with FCC Rules Part 68 Located on the bottom of the modem is the FCC Registration Number and Ringer Equivalence Number REN RINGER EQUIVALENCE 0 2B You must provide this information to the telephone company when requested The REN is used to determine the number of d...

Page 177: ...llation instructions for details Caution to the User The user is cautioned that any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment IC Canada This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the interference causing equipment standard...

Page 178: ...dard analog line and not a digital PBX party or coin telephone line If the modem is malfunctioning it may affect the telephone lines In this case disconnect the modem until the source of the difficulty is traced Fax Branding The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless s...

Page 179: ...und to comply with the limits for a Class B computing device in accordance with the specifications in Part 15 of FCC rules which are designed to provide reasonable protection against such interference in a residential installation However there is no guarantee that interference will not occur in a particular installation If this device does cause interference to radio or television reception which...

Page 180: ... to operate the equipment For Canadian Modem Users NOTICE The Industry Canada IC label identifies certified equipment This certification means the equipment meets certain telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s The Department does not guarantee the equipment will operate to the u...

Page 181: ...st the user to disconnect the equipment For your own protection make sure that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas CAUTION Do NOT attempt to make such connections yourself Instead contact the appropriate electric inspection author...

Page 182: ...installations de l entreprise locale de télécommunications Le matériel doit également être installé en suivant une méthode acceptée de raccordement Dans certains cas le réseau interne de la campagnie associeé avec une ligne individuelle peut être étendue en utilisant un connecteur conforme aux reglementations rallonge de corde téléphonique L abonné ne doit pas oublier qu il est possible que la con...

Page 183: ... ensemble Cette précaution est particulièrement importante dans les régions rurales AVERTISSEMENT L utilisateur ne doit pas tenter de faire ces raccordements lui même il doit avoir recours aux services d un électricien NOTICE le Ringer Equivalence Number REN de chaque appareil donne une indication du nombre maximal de terminaux qui peut être branché à l interface téléphonique La termination d une ...

Page 184: ... the product is modified tampered with misused or subjected to abnormal working conditions including but not limited to lightning and water damage THIS LIMITED WARRANTY DOES NOT GUARANTEE YOU UNINTERRUPTED SERVICE REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDI...

Page 185: ...itation may not apply to you To obtain service under this limited warranty contact the U S Robotics Technical Support Department at 847 982 5151 or by mail at U S Robotics 7770 N Frontage Road Attn Technical Support Dept Skokie Illinois 60077 2690 You will be given a Service Repair Order SRO number to help U S Robotics keep track of your limited warranty request Once you have received your SRO num...

Page 186: ...131 AOL See America Online U S Robotics online support and ARQ See Automatic Repeat reQuest ASCII American Standard Code for Information Interchange 131 asynchronous transmission 131 auto answer 132 auto answer AA light 142 auto dial 132 Automatic Repeat reQuest ARQ light 142 B baud rate 132 binary digit 132 bit rate 132 bits per second bps 132 buffer 132 byte 132 C carrier 133 carrier detect CD l...

Page 187: ...ntrol 116 installation 115 116 UART 116 CompuServe U S Robotics online support and 127 comtest 11 17 evaluating recommendations 14 17 using 11 14 CRC See Cyclic Redundancy Checking Cyclic Redundancy Checking CRC 121 133 D data compression table 133 data mode 134 data terminal terminating equipment DTE 134 data terminal ready TR light 142 default settings 134 detect phase 134 dictionary 134 digital...

Page 188: ...2 external modems faxing with 85 87 108 111 hardware installation 69 72 89 95 and serial cable 69 70 89 90 software setup Wizard 72 84 95 108 F facsimile fax 135 fax mode 135 fax operations FAX light 142 faxing and DOS 127 with RapidComm Voice 38 40 63 66 85 87 108 111 flow control 116 121 135 frame 135 front panel lights summary 142 FTP U S Robotics online support and 127 full duplex 135 G glossa...

Page 189: ...e setup Wizard 25 37 50 63 International Telegraph and Telephone Consultative Committee ITU T 136 IRQs 9 10 conflicts 117 118 ISA expansion slots 20 45 ITU T See International Telegraph and Telephone Consultative Committee L LAPM See Link Access Procedure for Modems Link Access Procedure for Modems LAPM 136 local echo 136 M Microcom Networking Protocol MNP 136 microphone installation 22 47 MNP See...

Page 190: ...rity 120 137 personal voice mail 5 Plug and Play installation 41 43 protocol 137 R RAM random access memory 137 random access memory See RAM RapidComm Voice faxing with 38 40 63 66 85 87 108 111 installing 25 37 50 63 72 84 95 108 troubleshooting 129 read only memory ROM 138 received data RD light 142 remote digital loopback 138 remote echo 138 ...

Page 191: ...chnical Reference Guide downloading 125 126 terminal mode 124 138 Terminate and Stay Resident programs errors and 121 122 throughput 138 troubleshooting 117 122 RapidComm Voice 129 TSR See Terminate and Stay Resident programs U UART 116 U S Robotics BBS 124 125 127 128 fax number technical support 128 online help resources 124 128 Technical Reference Guide downloading 125 126 Technical Support Hot...

Page 192: ...ws 3 x external modems and 69 88 internal modems and 9 40 Windows 95 external modems and 89 112 internal modems and 41 66 World Wide Web WWW U S Robotics online support and 127 X x2 technology 3 4 Xmodem 140 xon xoff 140 Y Ymodem 140 Ymodem G 140 Z Zmodem 140 ...

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