- 29 -
2. Accessories
：
UPRtek RMA policy is only for LED Meter repair and does not cover
maintenance or calibration services (aside from one time free calibration on
warranty). The policy also does not cover accessories like tripods and straps,
nor does it cover consumable items like batteries.
Authorized Distributor/Dealer Services
■
■
■
Additional Remarks
Product parts and components are not always manufactured by UPRtek. On
occasion, these 3rd party components may need to be replaced but are
already discontinued by the supplier. In this case, UPRtek assures customers
that it will fulfill it’s repair and replacement responsibilities by using substitute
parts or components of equal level and quality.
Delivery Methods
Consumers can choose either of the two methods indicated below to return
the product to the factory for RMA Service
：
■
Product-based functional testing
- Performed by distributors and
dealers
to determine whether the product needs to be returned to the factory for
further calibration services or technical repairs (All UPRtek authorized
distributors/dealers have a right to perform “Product-based functional
testing” for a reasonable charge).
RMA product delivery to and from factory
- Distributors/dealers can assist
customers in sending/receiving RMA products to/from the UPRtek factory.
Authorized distributors/dealers are listed on our website :
www.uprtek.com
Customers can send the products through UPRtek global distribution
channels that will send and return the products to and from the factory for
repair and warranty service.
- 30 -
■
Rules on Product Repairs After The Warranty Period
UPRtek provides product services after warranty expiration at reasonable
charges. In case of product defects, the customers are still able to send
products back to the UPRtek factory for service. The repair charges will be
based on the type of defect, and in some cases, maintenance fees will be
charged.
However, purchasing a new product is advised under these conditions:
■
■
■
■
■
Customers can return the product directly to the UPRtek factory for
servicing.
If the MK350 series or its accessories are no longer available.
If the product functionality is almost certain to be impossible to recover
from (e.g. total immersion in water, undergoing extreme electrical shock,
severe contamination or corrosion damage).
If the product was dropped or sustained such a traumatic impact causing
major structural damage, or if our technicians determine that normal
functionality cannot be recovered even after major component
replacement.
If multiple parts simultaneously fail due to normal wear and tear, or poor
handling.
Even if the product is within the service period of the warranty, yet parts
are no longer available.
