Uponor Smatrix Base PULSE, Installation And Operation Manual

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uponor.com l 45
Communication
Issue Cause Resolution
No communication or
receiving a communication
error
Registration is lost between devices. • Check the status of the Controller.
• Contact the installer.
Controller software versions are incompatible. • Contact the installer.
• Check the software versions of the controllers
using the Smatrix Pulse App.
The antenna is installed inside a metal cabinet
or too close to other materials that will shield
communication.
• Change the Antenna location.
• If the problem persists, contact the installer.
The thermostat or Relay Module is placed too far
from the Communication Module or antenna.
• Change the location of the Communication
Module/Antenna, thermostat, thermostatic
head, and/or Relay Module.
• If the problem persists, contact the installer.
Thermostat lost The controller is having problems communicating
with the thermostat.
Force the thermostat to transmit by changing
the temperature setpoint.
If the problem persists:
• The thermostat is out of range. Try to find a
new position for the thermostat and/or the
Antenna, or, if possible, move any shielding
objects.
• New installations in the building are shielding
radio signals (for example, a metal door safe).
Try to find a new position for the thermostat
and/or the Antenna, or, if possible, move the
shielding object.
• Low radio signal detected (sporadic
communication with the connected unit).
The transmitter is working with reduced signal
intensity.
• The transmitter in the thermostat is faulty.
Replace the thermostat.
No floor temperature limit
settings available for the
room where the thermostat
is registered (Digital
Thermostat T-161 only)
No floor temperature sensor is connected to the
thermostat.
1. Connect the floor temperature sensor to
the thermostat.
2. Remove the battery from the thermostat.
3. Wait about 30 seconds.
4. Insert the battery again.
More than one hour has passed between startup of
the thermostat and the sensor being inserted.
1. Remove the battery from the thermostat.
2. Wait about 30 seconds.
3. Insert the battery again.
Controller lost (primary) Communication failure with the controller. The
controller LED is flashing red.
• Make sure the controller is powered on.
• Make sure the cable between the
Communication Module and the Controller is
connected and not damaged.
• Restart the Controller if a factory reset of
the Communication Module was performed
(unplug and plug in the Controller from the
wall socket).
• If none of the above actions remedy the
situation, contact the installer.