UPnRIDE Powered Wheelchair User Guide
Page 74 of 90
Document Version: UM-01-01_Rev B5
10.
Troubleshooting
Caution
Troubleshooting and fixing errors that are indicated on the controller screen must be performed by a
qualified person. When in doubt, always contact an authorized UPnRIDE dealer.
UPnRIDE Robotics Ltd. Is not responsible for personal injuries or damage resulting from incorrect or
wrongly performed repairs.
The troubleshooting guide below describes some possible problems that can arise when using the
wheelchair and provides suggestions for solutions. This guide does not describe all the possible
problems. Contact your service UPnRIDE dealer with any questions.
Table 10-1: Troubleshooting Guide
Problem
Possible Cause
Solution
Wheelchair does not start.
Batteries out of charge
Charge the batteries
Cable connection to the
controller is loose
Tighten the cable connection to
the controller
Main power switch on both
battery packs is in the OFF
position
Refer to section 10.2.1:
Resetting the Power Switch
Battery charger connected
Disconnect the battery charger
from the wheelchair
Wheelchair does not drive
Wheel disengaged from the
motor
Refer to section 6.10: Rolling
Free of the Motor
Wheelchair stops while being
driven
Cable connection to the
controller is loose
Tighten the cable connection to
the controller
Battery pack switch was tripped
Refer to section 10.2.1:
Resetting the Power Switch
Battery pack switch resets
Electro static discharge
Turn off and then on the main
power switch on each battery
pack. Refer to section 10.2.1
Resetting the Power Switch.
Position switches is off
Communication error with
joystick and control unit
Switch off and On the joystick
and control unit