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Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones
Transfer
To transfer a call:
From the Phone screen, if the call to be transferred is not already active (highlighted) select
the line on which the call to be transferred appears.
Press
TRANSFER
.
Dial the number to which you want to transfer the call or call the person from the Contacts list
or History list.
For an unattended transfer, press
COMPLETE
or hang up.
For an attended transfer, wait for an answer then press
COMPLETE
or
OK
or hang up.
To cancel a transfer, press the
CANCEL
button and you will be returned to the caller.
To transfer a call directly to a mailbox:
With the call active, press the
MESSAGE
button and enter the mailbox number
Press the
SELECT
softkey.
Conference
To setup a conference call:
From the Phone screen, select your active call.
Press
CONF
.
Dial the telephone number or call the person from the Contacts or History list.
When the person answers, press
CONF
or
OK
to add them to the conference call.
Repeat these steps to add additional participants to the call.
To add a person on hold to a conference call:
From the Phone screen, select your active call.
Press
CONF
.
Select the call on hold that you want to add to the conference by pressing the call
appearance button.
Press
CONF
to add the person to the conference call.
To put a conference call on hold:
Press
HOLD
during a conference call. The other parties can still talk to each other.
Press the call appearance button of the conference call to resume the conference call.
To drop the last participant from a conference call:
Press
DETAILS
.
Highlight the person you wish to drop.
Press
DROP
to drop.
To mute a person on a conference call:
From the Phone screen, select the line of the person you want to mute.
You can conference up
to six parties on a call
(including yourself).