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Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones
To transfer an active call from your deskphone to your mobile phone:
With the call on your deskphone active, press the
EXTEND CALL
feature button
o
Turn EC500 on first if it is not already on
o
The system will now place a call to your mobile phone
Answer the call on your mobile phone and then hang up your deskphone
To transfer an extended call from mobile phone to your deskphone,
With the call on your mobile phone active, pick up your deskphone handset and press the
EC500
feature button
Hang up your mobile phone and continue the call.
Call Centre Features
The call centre features outlined in this guide may differ slightly to what is programmed in your system.
Contact your Administrator for details on the call centre features on your system.
To log in and out of the queue:
Press the LOGIN feature button to log into the queue
You may need to enter your agent ID and password
The AUX Work button will light up
Press the LOGOUT feature button to log out of the queue
To begin accepting calls:
Press the AUTO IN button to begin receiving call from the queue
To temporarily stop receiving calls from the queue, press the AUX WORK button
To Put Phone into After Call Work:
Press the AFTERCALL button to go into After Call Work mode to finish up the details of the
previous call
Press the AUTO IN button again to begin receiving calls again
Your system may put you back to Auto In automatically after a set amount of time
To temporarily leave the queue:
Press the AUX WORK button
Enter the appropriate reason code
Press the AUTO IN button to begin receiving call from the queue again
To assign a call work code to a call:
Press the WORK CODE button and enter the call work code you want to assign
A Call Work code marks the call as a specific type for reporting purposes
