Unisys Aquanta CP Series Configuration Manual Download Page 41

Page: 41 / 89

3814 9779–000

3–1

Section 3
Troubleshooting

This section discusses problems you may experience during hardware installation, and
possible solutions. If your system experiences a failure not described in this section,
you may need to place a service call.

This section reviews the following subjects:

•

What to do when a BIOS password is forgotten

•

Typical startup sequence

•

Solving workstation problems

−

Preliminary checks

−

Troubleshooting an installation problem

−

Common failures

−

Components you can replace

•

POST Beep Codes

•

POST Messages

Summary of Contents for Aquanta CP Series

Page 1: ...SFE SME Aquanta CP CWP 50021 July 1997 CP Series Upgrade and Configuration Guide...

Page 2: ...America Unisys is taking appropriate steps to be in compliance with FCC regulations and similar regulations of other countries WARNING This equipment has been tested and found to comply with the limit...

Page 3: ...el 1 6 Upgrading the Processor 1 7 Removing the Old Processor 1 8 Installing the New Processor 1 10 Confirm the Success of the Installation 1 10 DRAM Memory 1 11 Upgrading DRAM Memory 1 12 Removing SI...

Page 4: ...e 3 2 Solving Workstation Problems 3 4 Preliminary Checks 3 4 Troubleshooting an Installation Problem 3 5 Common Problems 3 7 Components You Can Replace 3 12 POST Beep Codes and Error Messages 3 13 PO...

Page 5: ...17 IDE Hard Disk and CD ROM Interface Configuration A 18 Video Subsystem A 20 Video Pin Assignments A 20 Power Supply Assembly A 21 On Off Switch A 22 Fan A 22 Reset Button A 22 Suspend Button A 23 Sp...

Page 6: ......

Page 7: ...6 1 3 Installing a Processor Chip 1 9 1 4 Sample System Configuration Screen 1 11 1 5 Removing Installing a SIMM 1 13 1 6 Upgrading Video Memory 1 15 1 7 Installing a Feature Board 1 18 1 8 Installing...

Page 8: ......

Page 9: ...0 A 8 MIDI Game Port Parameters A 12 A 9 USB Interface Parameters A 13 A 10 Header CN21 Parameters A 14 A 11 DMA Pin Parameters A 14 A 12 Interrupt Functions A 15 A 13 Programmable Counter Timers A 16...

Page 10: ......

Page 11: ...his section explains how to upgrade your system hardware including adding more memory feature boards and various types of disk drives Section 2 Configuring Your System This section describes the BIOS...

Page 12: ...ing text all variables are expressed in italics Keys that you press or characters that you enter are expressed in bold typeface Here are some examples Delete Enter 0 in the field To issue certain comm...

Page 13: ...w to upgrade your system The following topics are covered Avoiding electrostatic discharge Removing and replacing the system unit cover Upgrading the processor Upgrading system memory Pipeline burst c...

Page 14: ...s are used to secure components partially tighten all of the screws before completely tightening any one of them This technique ensures proper alignment Your system has been designed as a modular asse...

Page 15: ...y cleaned rugs or on any rug in a low humidity environment While working on the system wear an antistatic bracelet Keep static sensitive components such as processor chips and video memory chips in th...

Page 16: ...the system unit with the cover off Operating without a cover is a safety hazard to you The system unit may also short circuit if you run it without a cover To replace the system unit cover complete t...

Page 17: ...Upgrading Your System 3814 9779 000 1 5 Figure 1 1 Removing and Replacing the System Unit Cover B1801_01...

Page 18: ...onnect the power cord and all peripherals 2 Remove the system unit cover as described earlier in this section 3 Remove the power and drive cables from each drive 4 Remove the four screws that attach t...

Page 19: ...r in this section 5 Reconnect the power cords and all peripherals Turn the system on Upgrading the Processor Your system supports Pentium P54C and P55C processors The Pentium P54C operates at 75 90 10...

Page 20: ...n this section 3 Locate the heat sink on the motherboard see Figure 1 3 4 As needed remove any feature cards that block access to the heat sink 5 Press down and then out on one end of the heat sink la...

Page 21: ...Upgrading Your System 3814 9779 000 1 9 Figure 1 3 Installing a Processor Chip 200 from scale B1801_03 CPU SAZ Socket Insert Screwdriver Heat Sink...

Page 22: ...one end of the latch band over its keeper Push down on the other end of the latch band until it hooks onto its keeper 7 Reconfigure jumpers CLK1 CLK2 CLK3 FREQ1 FREQ2 VR1 and VR2 as needed for the new...

Page 23: ...rd VGA IRQ IRQ 9 B1801_04 Phoenix BIOS Setup Utility DRAM Memory All memory resides on the system board using industry standard 72 pin SIMM technology SIMMs are 60ns with tin lead connectors You can u...

Page 24: ...ur system memory If you use gold plated SIMMs your system may become unstable To plan your SIMM configuration refer to Table 1 1 Contact your Unisys Sales Representative for the availability of SIMMs...

Page 25: ...rals 2 Remove the system unit cover as described earlier in this section 3 Remove the front panel as described earlier in this section 4 Locate the SIMM retaining clips Refer to Figure 1 5 5 Release t...

Page 26: ...ing clips latch the SIMM into place 4 Repeat steps 1 through 3 for the installation of the other SIMM 5 Replace the front panel as described earlier in this section 6 Replace the system unit cover as...

Page 27: ...Your system comes with an S3 64V PCI Video Controller built into the motherboard The EDO video has 1MB of DRAM installed by default and you can add another 1MB Refer to Figure 1 6 Figure 1 6 Upgradin...

Page 28: ...oard and one ISA feature board The PCI expansion slots are beige and shorter than the ISA slot The ISA expansion slot is black and longer than the PCI slots Feature boards may have switches and jumper...

Page 29: ...ided with your new board and set any necessary switches or jumpers on the board Caution Touching the gold connector edge of the board can damage the board Always follow ESD precautions when handling a...

Page 30: ...this section Caution Do not run your system without either a feature board or slot cover in each of the expansion slots If you operate the system without these items in place your workstation can gen...

Page 31: ...rostatic Discharge earlier in this section 3 Remove the plastic drive bay cover from the front panel as needed 4 Remove and discard the metal drive bay cover from the chassis as needed by bending it u...

Page 32: ...Replace the system unit cover as described earlier in this section then turn the system on 12 Run the BIOS Setup utility and verify the success of your installation Refer to Section 2 for details Fig...

Page 33: ...ive bracket and slide the old hard drive out of the bracket 5 Open the drive carton and remove the new drive 6 Insert the new drive into the drive bracket and attach the drive to the bracket with four...

Page 34: ...Upgrading Your System 1 22 3814 9779 000 Figure 1 9 Installing a 3 5 Inch Hard Drive B1801_09...

Page 35: ...e located on the back panel of the system unit See Figure 1 10 for details Figure 1 10 System Unit Back Panel Power On Off Switch AC In Socket AC Out Socket Microphone In Jack Line In Jack Line Out Ja...

Page 36: ...Here After completing a hardware upgrade it is necessary to run the BIOS Setup utility as described in Section 2 If you encounter any problems after upgrading the hardware and running the BIOS Setup...

Page 37: ...stored in nonvolatile memory and is a permanent part of your system The BIOS Setup utility parameters and resources relate exclusively to system board functions Prior to shipment the factory uses the...

Page 38: ...Setup Copyright 1985 95 Phoenix Technologies Ltd System Time hh mm ss System Date mm dd yyyy Legacy Diskette A Legacy Diskette B Auto Primary Master Secondary Master Memory Shadow Memory Cache Item S...

Page 39: ...n Exiting the BIOS Setup Utility 1 Highlight the Exit menu by pressing the right arrow key 2 Highlight your preferred exit option by pressing the down arrow key 3 Press Enter Preloaded Software When y...

Page 40: ...e Device Drivers When you upgrade your hardware you typically need to install hardware device drivers that will enable your operating system to recognized that hardware Device drivers usually come wit...

Page 41: ...xperiences a failure not described in this section you may need to place a service call This section reviews the following subjects What to do when a BIOS password is forgotten Typical startup sequenc...

Page 42: ...down the system 7 Put the jumper cap back on pins 1 2 of jumper CPS1 8 Replace the system unit cover as described in Section 1 in Removing and Replacing the System Unit Cover 9 Turn on the system You...

Page 43: ...pe and speed memory size and so forth Verify that these values match your actual system configuration a If you need more time to read the screen press the PAUSE key b To resume the test press any key...

Page 44: ...s If your system does not power up correctly after you have installed it you may have any of several minor problems Problems that occur the first time you turn on your system are usually the result of...

Page 45: ...lved by the measures just discussed you need to study the problem more closely Your goal should be to systematically eliminate each possible cause of the problem until you have determined which compon...

Page 46: ...ate the problem to a specific device repair or replace the device in question When you have fixed the problem return to step 1 10 If you plan to store your operating system on a hard disk drive partit...

Page 47: ...If the problem disappears after you replace a device you have isolated the problem To find out which devices you can replace see Components You Can Replace later in this section If the problem persist...

Page 48: ...ay be defective Contact your Unisys Customer Service Engineer for help If the system is not running normally make sure the power outlet is live Make sure both ends of the system unit power cable are p...

Page 49: ...Troubleshooting 3814 9779 000 3 9 Continued...

Page 50: ...r type are correct The entire screen is not displayed Use the monitor screen controls to adjust the screen settings When I type on the keyboard the characters that appear on the monitor are incorrect...

Page 51: ...t all internal drives Turn on the system If the problem does not recur one of the devices you removed was the cause of the problem Replace each device one at a time testing the system after each devic...

Page 52: ...Troubleshooting 3 12 3814 9779 000 Continued...

Page 53: ...rd disk partition is intact If you are running Windows NT boot from the three floppy startup disks and select Repair when prompted You will need the NT system files either on floppy or CD to make the...

Page 54: ...to determine whether any other system component is experiencing random failures If the problem occurs regularly look for a noticeable pattern in the failure For example a problem that occurs exclusive...

Page 55: ...ection 1 Here is a list of customer replaceable components Pentium processor chips System memory chips SIMMs Feature boards Hard disk floppy disk CD ROM and tape drives Monitor Keyboard Mouse Serial a...

Page 56: ...connected 3 Make sure the video card is properly seated in its slot 4 Try another power cord 5 Try another monitor 6 Try another video card 7 If that still doesn t solve the problem call your Unisys...

Page 57: ...change the jumper or enter Standard CMOS Setup and change the VIDEO selection Floppy Disk s fail 80 Unable to reset the floppy disk subsystem Floppy Disk s fail 40 Floppy disk type mismatch Hard Disk...

Page 58: ...plug into a 321 pin PGA ZIF socket The motherboard supports a 3 3V 2 8V power plane for the CPU and a CPU host bus speed of 50 60 or 66 MHz which is selected via jumpers PC AT Compatible Bus The syst...

Page 59: ...n the motherboard SIMMs must be identical in make type and speed The BIOS automatically recognizes the new amount of memory and it is not necessary to run the BIOS Setup program It recognizes the SIMM...

Page 60: ...16KB code cache in the write back mode BIOS Your system comes with a Phoenix BIOS version 4 06 which is IBM compatible and supports Intel s Pentium processor The BIOS is implemented on the motherboar...

Page 61: ...settings or use your system with energy savings turned off BIOS Setup and CMOS Configuration The BIOS Setup utility is used to configure your hardware All settings are stored in 128 bytes of CMOS mem...

Page 62: ...I O Addresses Map Table A 2 System I O Address Map Address hex Size Description 0000 000F 16 bytes DMA Controller 1 0020 0021 2 bytes Interrupt Controller 1 0040 0043 4 bytes Timer Counter 1 0060 1 b...

Page 63: ...es Crystal Audio System CODEC 0274 0277 4 bytes I O Port for ISA PnP emulator 0278 027F 8 bytes Parallel Port 2 02F8 02FF 8 bytes Serial Port 2 0330 0331 2 bytes Crystal Audio System MPU 401 Compatibl...

Page 64: ...bytes Primary IDE Register FCF8 FCFF 8 bytes Secondary IDE Register System Memory Map Table A 3 System Memory Map Address Range hex Description FFFF0000 FFFFFFFF System Shadow BIOS Read Only High BIO...

Page 65: ...nese Keyboard Table A 4 Keyboard Parameters Pin Signal In Output 1 KDATA Bi directional 2 NC 3 ground 4 5V 5 KCLK Bi directional 6 NC Mouse Interface An IBM PS 2 compatible mouse interface with a 6 pi...

Page 66: ...ional Write Bi directional 2 LP_D0 Bi directional LP_D0 Bi directional 3 LP_D1 Bi directional LP_D1 Bi directional 4 LP D2 Bi directional LP_D2 Bi directional 5 LP_D3 Bi directional LP D3 Bi direction...

Page 67: ...Super I O Controller also supports the serial ports Two serial port interfaces are provided each with a 9 pin D type male connector These are NS161450 PC16550 Compatible UARTS with a send receive FIFO...

Page 68: ...or a wavetable synthesizer CD ROM and modem In addition the CS4237B includes hardware master volume control pins as well as extensive power management and 3D sound technology 16 Bit Address Decode Sup...

Page 69: ...he MIDI joystick port are shown in the following table Table A 8 MIDI Game Port Parameters Pin Signal In Output 1 5v 2 BUTTON 0 Input 3 POSITION 0 Input 4 GND 5 GND 6 POSITION 1 Input 7 BUTTON 1 Input...

Page 70: ...se USB Monitor USB Digital Camera and USB CTI Computer Telephony Integration A dual channel USB connector is located on the back panel of the system that provides high speed ease of use and Plug and P...

Page 71: ...Suspend Mode switch Direct Memory Access DMA allows data transfers between main memory and I O devices such as a disk controller or communications device The following DMA channels are supported Tabl...

Page 72: ...errupts are provided as follows Table A 12 Interrupt Functions IRQ No Function 0 Interval Timer 1 Keyboard 2 Cascade Interrupt from PIC 3 Serial Port 2 4 Serial Port 1 5 Available 6 Floppy Drive 7 Par...

Page 73: ...Number Function 0 Supports system time 1 Supports refresh cycles 2 Supports the tone generation for the speaker Time of Day Clock CMOS RAM and Battery The CMOS RAM contents and Real Time are maintaine...

Page 74: ...board for connecting the floppy drive Table A 14 Floppy Port Parameters Pin Description In Output 2 RED_WR Output 4 NC 6 DRATEO Output 8 INDEX Input 10 MOT_A Output 12 DRV_B Output 14 DRV_A 16 MOT_B O...

Page 75: ...interface and IDE 2 is the secondary connector which supports the CD ROM drive The IDE pin definitions are shown in the following table Table A 15 IDE Parameters Pin Descrption In Output 1 BRESDRV Out...

Page 76: ...in Descrption In Output 19 GND 20 NC 21 DDRQ0 Output 22 GND 23 DIOW Output 24 GND 25 DIOR Output 26 GND 27 IODRY Input 28 PULL UP 29 DDAK0 Input 30 GND 31 HD_IRQ1 Input 32 NC 33 DA1 Output 34 NC 35 DA...

Page 77: ...x32 EDO 2MB Video Memory chips Video Pin Assignments The pin assignments for the for the VGA 15 pin micro D type female video connector are shown in the following table Table A 16 VGA Connector Parame...

Page 78: ...4 pin connector Table A 17 Power Supply Voltages Voltage Range Current Load Max Ripple Vdc Min A Max A Noise mV p p 5V 5 25 4 75 3 0 10 0 50 12V 12 6 11 4 0 5 2 0 120 12V 13 2 10 8 0 0 0 5 120 5V 4 5...

Page 79: ...Input 10 5V Input 11 5V Input 12 5v Input On Off Switch The power On Off switch is located on the left side of the back panel Fan System cooling is accomplished by one ball bearing fan that is located...

Page 80: ...wer mode Speaker The mother board contains a built in mini speaker Dimensions The dimensions and weight of your system are shown in the following table Table A 19 Dimensions and Weights Product Packag...

Page 81: ...m 4 0in PCI CARDS Slot 1 Length 144 8mm 5 7in w CD ROM Length 190 5mm 7 5in w o CD ROM Width 101 6mm 4 0in Slot 2 Length 134 6mm 5 3in Width 85 1mm 3 35in Note BNC connectors on feature boards may cau...

Page 82: ...the SCO UNIX certification program Netware 3 12 and 4 10 The system supports the latest version of Novell Netware The system is certified by the Novell certification program Windows NT 3 51 4 0 The sy...

Page 83: ...25 G from 16 to 300 Hz with a sweep rate of 0 5 octaves per minute Shock 4 Gs amplitude with a 10 ms duration half sine wave Non Operating Environment The following are the conditions under which your...

Page 84: ...rs may cause damage to your system Table A 22 Shipping Specification Description Range Temperature 40 F to 149 F 40 C to 65 C Thermal change 108 F per hour 60 C per hour Relative humidity 0 to 95 Alti...

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Page 86: ...tor 1 23 mouse 1 23 parallel port equipment 1 23 serial port equipment 1 23 connecting to ac power 1 23 cache memory installation 1 16 upgrade 1 16 CMOS configuration 3 4 component screws 1 2 connecti...

Page 87: ...sword troubleshooting 3 2 PCI boards 1 16 POST 3 3 beep codes 3 13 messages 3 14 Power LED 3 8 Power On Self Test messages 3 14 preliminary notes 1 2 preloaded software 2 3 2 4 processor installation...

Page 88: ...drive problems 3 10 3 11 general discussion 3 4 installation problems 3 5 keyboard problems 3 9 monitor problems 3 8 mouse problems 3 10 operating system problems 3 11 power problems 3 7 U upgrading c...

Page 89: ......

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