Administration
A31003-S2030-M100-11-76A9, 01/2015
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OpenStage SIP V3R3 for OpenScape Voice, Administration Manual
administration.fm
Diagnostics
The SIP header "X-Siemens-Trace-ID" has been chosen, as this is a special SIP field created
for this feature. Existence of the diagnostic call, start and finish of a diagnostic call can be de-
termined via this field [1].
Trace id will be unique throughout the system and the following format will be used to generate
trace id:
TraceId: <UNIX_Timestamp>_<Last 6 bytes of MAC Address>
If related calls (diagnostic or not) are established following the start of the diagnostic call, then
it turns to be a diagnostic scenario. Related calls become diagnostic (if they are not already)
and traces are collected until the last diagnostic call ends plus a predefined timer. This timer
guarantees capturing related information regarding to a problematic scenario.
The diagnostic call can only be determined during the call so initial traces might get lost. For
this reason, user may need to do additional call. This is completely user related and user should
be informed about the process. There will not be any restriction to prevent user to dial the prefix.
If the prefix is configured by admin, user can always dial the prefix and start a diagnostic call.
The prefix has to consist of the leading asterisk followed by three digits and the hash. Example:
*333#.
Administration via WBM
Maintenance > Diagnostic call
Administration via Local Phone
Admin will not be able to change trace settings or can not clear the existing phone traces during
an active diagnostic tracing. If admin tries to change trace configuration or delete existing trac-
es this will not be allowed and admin will get the following error:
Change not allowed: Diag-
nostic tracing is active!
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Admin
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Maintenance
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Diagnostic Call
Prefix Code
Diagnostic call
*333#
Submit
Reset