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Making calls

45

Programming call forwarding

Overview of forwarding types

You can configure different call forwarding settings for your station.

The forwarding types are mutually exclusive except for the types "forwarding for
internal" and "forwarding for external". You can set and activate one forwarding
destination for each of the two exceptions.

Fixed forwarding (all calls)

If you have programmed a destination for fixed forwarding, you can activate and
deactivate this using the "Umleitung" key (if configured). The programmed for-
warding destination remains valid until you change or delete it.

Configuring/modifying a fixed forwarding destination

@

Open the menu

Confirm the option shown.

Confirm the option shown. "Variable forwarding" is displayed.

Confirm the option shown. "Fixed forwarding" is displayed.

If call forwarding has already been programmed, the forwarding destination is
displayed.

Select and confirm the option shown.

j

Enter the phone number for the forwarding destination. Any destination previ-
ously saved will be overwritten.

Confirm when the complete number has been entered.

If your phone belongs to an ONS group (One Number Service/parallel call

Page 99), please note the following:

Call forwarding can be set up on any phone in the ONS group and then
applies for all phones in the ONS group.

Call forwarding between two phones in an ONS group is not possible.

FWD-VAR-ALL-BOTH on

All calls are forwarded to the saved phone

number, the phone number is deleted after

deactivation.

FWD-FIXED on

All calls are forwarded, the saved phone

number is not deleted after deactivation.

FWD-VAR-ALL-INT on

Only internal calls are forwarded.

FWD-VAR-ALL-EXT on

Only external calls are forwarded.

FWD-VAR-BUSY-BOTH on

If your station is busy, all calls are forwarded.

FWD-VAR-RNA-BOTH on

If you do not answer a call, all calls are for-

warded after a certain length of time.

FWD-VAR-BZ/NA-BTH on

If your station is busy or you do not answer

a call, all calls are forwarded after a certain

length of time.

Destinations?

l

Call forwarding?

l

Next forwarding type?

l

Enter destination:

f

Save?

l

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Summary of Contents for OpenScape CP200

Page 1: ...OpenScape Desk Phone CP200 CP205 OpenScape 4000 User Guide HFA A31003 C1000 U112 2 7619...

Page 2: ...al descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to p...

Page 3: ...s with the IEEE 802 3af standard Never open the telephone Should you encounter any problems consult your ad ministrator Use only original accessories The use of other accessories is hazardous and will...

Page 4: ...hrooms or shower rooms Product oriented environmental protection Unify is committed in terms of its product strategy to bringing environmentally friendly products to market taking account of the entir...

Page 5: ...Displays for describing operation 11 Selecting and confirming the required option 11 Setting the required option 11 Intended use 12 Telephone type 12 Speakerphone quality and display legibility 12 Get...

Page 6: ...headset 29 Answering a call using a DSS key 30 Answering calls for another member of your team 30 Directed call transfer 31 Using the speakerphone speaker call 31 Turning the microphone on and off 32...

Page 7: ...the second call feature 57 Entering commands using tone dialing DTMF suffix dialing 58 Conference 59 Setting up a conference 60 Adding a party 61 Transferring a conference 62 Disconnecting conference...

Page 8: ...xecutive phone 82 Answering calls on the executive phone 82 Answering a call for another executive secretary team 82 Using a second executive telephone 83 Activating and deactivating a second executiv...

Page 9: ...all ONS functions 99 Leaving rejoining hunt group 100 Privacy security 101 Turning do not disturb on and off 101 Activating deactivating Speaker call protect 102 Caller ID suppression 102 Locking the...

Page 10: ...ctly complied with to avoid operating errors and ensure optimum use of your telephone This document contains general descriptions of the technical options which may not always be available in individu...

Page 11: ...eft or right side Select an option in the menu or in lists using the navigator keys The required option is selected Z Confirm the selected option Shortened illustration in the user guide Press the key...

Page 12: ...ur communication platform can be obtained from your Administrator Please have this information ready when you contact our service department re garding faults or problems with the product Speakerphone...

Page 13: ...e OpenScape Desk Phone CP200 CP205 Getting to know the OpenScape Desk Phone CP200 CP205 The following sections describe the most frequently used controls and displays The user interface of the telepho...

Page 14: ...s with telephone functions applications and configurations or to execute an action 7 Use the function keys to launch the following functions hold an active call with the hold key transfer a call to an...

Page 15: ...an call up various functions here Entries may vary The idle menu may contain the following entries Unanswered calls 1 Incoming calls 1 Outgoing calls 1 Deact call forwarding 2 Act FWD FIXED 3 Act FWD...

Page 16: ...eite 26 A function can be programed for each key as well as a phone number at the second level The status of a function is shown by the LED display for the corresponding function key Meaning of LED di...

Page 17: ...ical keys repeatedly Example To enter the letter h press the number 4 key on the keypad twice Navigation keys This control allows you to move between input fields navigate in lists and menus or open t...

Page 18: ...ox directly and immediately play back the messages saved Call lists Calls to your phone unanswered calls and dialed phone numbers are saved in call lists To call subscribers from the call lists press...

Page 19: ...ions The menu structure consists of several levels The first line in this structure shows the menu cur rently selected while the remaining lines show the options for this menu The arrow next to an ent...

Page 20: ...a LAN port to the LAN directly via the phone The option for connecting the telephone and PC must first be activated on the telephone by your Administrator Using this connection option saves one netwo...

Page 21: ...audio settings You can optimize the audio settings on your OpenScape Desk Phone IP for your work environment and according to your personal requirements Adjusting the call volume during a call You ar...

Page 22: ...l room Room with echo and Quiet room to suit the acoustics in your environment Press the rocker button in idle mode Page 15 Select and confirm the option shown Modify the room type Keep pressing the r...

Page 23: ...dial numbers Speed dial numbers are saved in the system Your administrator will provide you with the system speed dial directory in print ed form for example Making calls using speed dial numbers Page...

Page 24: ...phone lock and deacti vate call forwarding Making calls using speed dial numbers Page 41 Individual speed dial numbers You can program the keys 0 to 9 with ten frequently used phone num bers Open the...

Page 25: ...on key Confirm the option shown Select and confirm the option shown Confirm the option shown Confirm the option shown The LED display indicates the status of the function Page 16 The available functio...

Page 26: ...Select and confirm the option shown or Select and confirm the option shown Press the selected dialing key or Press the configured direct station selection key Defining the phone number You will be pr...

Page 27: ...t available via the menu rather you have to enter codes to access them These codes are configured in the OpenScape 4000 You can obtain these codes from your administrator Example Locking the phone wit...

Page 28: ...Select and confirm the option shown Select and confirm the option shown The Pickup key is configured Deleting function key programming Deleting the phone number Open the menu Page 19 Confirm the opti...

Page 29: ...LED lights up1 Answering a call via the headset Prerequisite A headset is connected The phone rings The key flashes Press the key shown1 It is advised to read the introductory chapter Getting to know...

Page 30: ...bers hear an alert tone In idle mode The phone rings Call for is displayed on the phone Lift the handset and Press the flashing Pickup key Page 28 You have now picked up the call The key LED lights up...

Page 31: ...play for call pickup groups is deactivated you can lift the handset and enter the code for Display on request Consult your administrator for this code Lift the handset j Enter the system code for Disp...

Page 32: ...omeone in your office you can temporarily switch off the handset microphone or the hands free microphone Ending a call Press the illuminated key The key shown is no longer lighting or Press the illumi...

Page 33: ...d the phone number The party you are calling answers via loudspeaker The speaker key lights up The other party answers with speaker On hook dialing Speakerphone mode or Lift the handset The called par...

Page 34: ...by you or after a set time has expired j Enter the phone number and correct if necessary with the key Dialing entered displayed numbers Lift the handset or Confirm the option shown Dialing with select...

Page 35: ...number Prerequisite You have saved a phone number Page 57 Lift the handset or Press the key shown Select and confirm the option shown The saved phone number is dialed Making calls with a direct statio...

Page 36: ...cribers Press the function key for the call log The call log is opened You are immediately in the Unanswered calls list Select and confirm to select a different list or Open the idle menu in idle stat...

Page 37: ...ect and confirm the list of unanswered calls or Select and confirm the list of answered calls or Select and confirm the list of dialed calls Select and confirm until the required entry is displayed Se...

Page 38: ...brief pause select the next letter etc for example b press the number 2 key twice z press the number 9 key four times 2 To select a letter with a quick search use the number key to select the cor res...

Page 39: ...d subscriber You can select the following options with the navigator key Dial Next entry Forward 10 entries Previous entry Back 10 entries Copy entry Z Confirm the selected option Press the key accord...

Page 40: ...er the relevant phone number j Enter the phone number via the dialpad and confirm your entry If there is a matching subscriber the subscriber will be displayed For informa tion on using the possible o...

Page 41: ...menu Page 19 Select and confirm the option shown j Enter the speed dial number The connection is established immediately Dialing using individual speed dial numbers Prerequisite You have configured in...

Page 42: ...external calls to certain projects Prerequisite Project numbers from 1 to 5 have been configured for certain projects and you have an account code ACCT for the project Dialing with project assignment...

Page 43: ...and wait briefly Z Your colleague hears a warning tone during the call If their phone has a display your name and phone number are displayed Busy override joining a call in progress Prerequisite An i...

Page 44: ...te Call forwarding no reply is activated Page 45 The caller hears the ringing tone and is not forwarded to another extension until after a certain time Page 48 Second call Prerequisite Second call Pag...

Page 45: ...e phone number for the forwarding destination Any destination previ ously saved will be overwritten Confirm when the complete number has been entered If your phone belongs to an ONS group One Number S...

Page 46: ...shown Fixed forwarding is deactivated The destination number is retained Deleting a fixed forwarding destination You can delete the destination for fixed forwarding Open the menu Page 19 Confirm the o...

Page 47: ...forwarding Open the idle menu Page 15 Select and confirm the option shown or Open the menu Page 19 Confirm the option shown Confirm the option shown The display shows Variable forwarding Select and co...

Page 48: ...hown in the first line Setting forwarding no reply Forwarding type with status Select and confirm the option shown j Enter the forwarding destination number Confirm when the complete number has been e...

Page 49: ...e following signals remind you that forwarding is ac tivated Fixed variable forwarding The number name of the forwarding destination is shown on the display The Umleitung key illuminates Forwarding fo...

Page 50: ...After ringing four times the callback is canceled If your phone belongs to an ONS group One Number Service parallel call Page 99 please note the following Callback on busy is only signaled on the busy...

Page 51: ...called and the entry is deleted from the list Checking deleting a saved callback Prerequisite You have saved a callback Page 50 Open the idle menu Page 15 Select and confirm the option shown The most...

Page 52: ...eakerphone mode Press the key shown Replace the handset Proceed with your call1 Switching to the handset Prerequisite You are conducting a call in speakerphone mode and Lift the handset Proceed with y...

Page 53: ...omeone in your office you can temporarily switch off the handset microphone or the hands free microphone Ending a call Press the illuminated key The key shown is no longer lighting or Press the illumi...

Page 54: ...ll is in a conference Automatically parking a call You can automatically park a call in a free park position on your phone and re trieve it on your own telephone or on another one Parking a call Press...

Page 55: ...l for the call on hold Answering a parked call Lift the handset or Press the key shown for speakerphone mode Select and confirm the option shown Calling a second party consultation You can call a seco...

Page 56: ...rring with announcement Select and confirm the option shown j Enter and confirm the required party s phone number Announce the call partner Press the key shown The person you were speaking to is now c...

Page 57: ...Page 23 Z A second call is signaled via the call waiting tone The caller hears the ring tone as if you were free Select and confirm the option shown 1 You can talk to the second party The connection...

Page 58: ...ices such as answering ma chines or automatic directory inquiry or switching systems by means of com mand inputs Open the menu Page 19 Select and confirm the option shown Select and confirm the option...

Page 59: ...elow The following functions are supported for all conference participants with opti Point OpenStage or OpenScape telephones Setting up a conference by calling a party receiving a call making a consul...

Page 60: ...e second party Inform this party that a conference is being initiated Select and confirm the option shown or Press the key shown You will briefly see the message 1 is your position Setting up a confer...

Page 61: ...and confirm the option shown or Press the key shown The party is added to the conference If the new party does not answer Select and confirm the option shown Expanding the conference from a consultat...

Page 62: ...he conference Transferring a conference Each party can transfer the conference to a third party whom they have called via a consultation call or using the Add to conference function This party is not...

Page 63: ...You wish to disconnect the last party added to the conference Select and confirm the option shown The last member added is disconnected If there were only three members the conference is now ended Put...

Page 64: ...one number On all three phones calls can be made via all three lines The line for your own extension number is always the primary line however Primary line All multi line telephones have a primary lin...

Page 65: ...ED for all telephones that share this line if configured If for example a shared line is being used by a telephone a status message indicating that this line is busy is displayed on all other telephon...

Page 66: ...can also display information about the caller on the active line Prerequisite You have answered a call on a line key The line key LED flashes quickly and the Preview function key is configured Activa...

Page 67: ...o the line keys Answering calls in the sequence in which they are offered Your telephone rings call The caller ID is displayed The LED of the line key offered flashes quickly Lift the handset or Press...

Page 68: ...ction key The LED goes out The phone rings for incoming calls Via the Program Service menu Open the menu Page 19 Select and confirm the option shown Select and confirm the option shown Confirm the opt...

Page 69: ...ncoming calls to your line to another destination A RTRLN function key ring transfer line can be programmed for each line Activating Press the programmed function key RTRLN The LEDs on your phone and...

Page 70: ...tatus and then prompts you to dial Example The line 220870 was selected automatically The line key LED for 220870 lights up j Enter the phone number Dialing with selectable line seizure Lift the hands...

Page 71: ...irect station selection keys on your tele phone Page 16 and Page 26 The line of the party you wish to call is busy Press the DSS key The called party answers your waiting call Lift the handset or Pres...

Page 72: ...ress the flashing line key Proceed with your call Exclusively holding a call on a line key and retrieving the held call Prerequisite You have answered a call on a line key or you are conducting a cons...

Page 73: ...If this type of saved number redial is configured on your system you can save a phone number for subsequent redial on a particular line Page 74 The saved phone number is dialed using the line key and...

Page 74: ...hown Lift the handset or Press the key shown for speakerphone mode Saving phone numbers for Redial on a line Prerequisite Saved number redial for a specific line is configured and not Saved number red...

Page 75: ...ey Information regarding the caller is displayed Page 18 Responding to a callback request A callback request is displayed Select and confirm the option shown The party is called on the relevant line N...

Page 76: ...ge lines the lines are placed on hold and can only be disconnected by replacing the handset or pressing the disconnect release key Prerequisite 2 You are connected to multiple parties via two or more...

Page 77: ...you can allow other parties to join a call This permission applies to the current call or the next call You are already conducting a call on one line or Lift the handset With a programmed function key...

Page 78: ...ck applies to the current call or the next call You are already conducting a call on one line or Lift the handset With a programmed function key Press the programmed function key Privacy Via the menu...

Page 79: ...ust be deactivated Briefly press the programmed function key Slnt Mon Req twice The witness hears a special tone on their phone and the message Connect witness or tape appears on both your display and...

Page 80: ...xecutive to the secretary The LED is not lighting the secretary is not on a call Press the secretary DSS key Lift the handset or Press the key shown for speakerphone mode The LED is lighting the secre...

Page 81: ...tive phone Ask your call partner to wait Press the programmed function key Pickup Page 28 Ending the call and returning to the first call Confirm the option shown Continue the call with the first call...

Page 82: ...s not answer a call for the executive After 15 seconds depending on the system you hear an alert tone on the executive phone The display shows who is calling Lift the handset Press the programmed func...

Page 83: ...he second phone Lift the handset Press the programmed function key Group Park Activating and deactivating a second executive call On the executive phone you can configure calls to go to the secretary...

Page 84: ...signal call to a destination phone Placing a messenger call You can place a messenger call by pressing a key if this key is configured on the executive phone Programming a function key with a functio...

Page 85: ...e display indicates whether an appointment reminder has already been saved For the first appointment Confirm the option shown For additional appointments Select and confirm the option shown j Enter th...

Page 86: ...d number redial enter appointments Using an internal PIN you can have your calls diverted to a telephone in the of fice or department where you will be for a temporary period call forwarding fol low m...

Page 87: ...hash key Making a call after successful logon You will hear the dial tone Please dial appears on the display Press the key shown or j Enter a phone number immediately Setting up follow me call forwar...

Page 88: ...procedure can also be performed on a network wide basis Moving the connection to the guest telephone Log on to the guest telephone from your own connection Open the menu Page 19 Select and confirm th...

Page 89: ...on shown If your administrator has activated the mobility password you will be prompted to enter this now j Enter the mobility password The guest telephone is now available again with its original pho...

Page 90: ...nation Speaker call in a group to a variable destination to a fixed destination Two way intercom in a group to a variable destination to a fixed destination Announcement to all members of a line trunk...

Page 91: ...ecessary or Press the programmed Spkr 1 way key j Enter the internal phone number of the party A connection to that user s loudspeaker will immediately be established if the station is not busy the ha...

Page 92: ...stination Lift the handset or Press the key shown for speakerphone mode j Enter the system code for COM group speaker call consult your administrator if necessary or Press the programmed COM Group key...

Page 93: ...com in a group the loudspeaker and microphone of the destination phone are automatically switched on Lift the handset or Press the key shown for speakerphone mode j Enter the system code for Speaker c...

Page 94: ...f necessary or Press the programmed Broadcst Spk key j Enter the internal phone number of a group member Z The loudspeakers on all group phones are automatically switched on and you will hear a confir...

Page 95: ...strator can help you in both cases Storing a destination for another telephone activating call forwarding Open the menu Page 19 Confirm the option shown Select and confirm the option shown Confirm the...

Page 96: ...u wish to set Codes are assigned by your administrator You can enter the codes applicable to you in the table be low j Enter the number of the other station Confirm the option shown j Enter the PIN Co...

Page 97: ...tion shown j Enter the number of the other telephone Confirm the option shown j Enter the PIN Confirm the option shown Deactivating Confirm the option shown or Displaying Select and confirm the option...

Page 98: ...ation Confirm the option shown j Enter the PIN Confirm the option shown Deactivating Confirm the option shown or Checking Select and confirm the option shown Changing forwarding for another station Pr...

Page 99: ...eives a call all phones in the ONS group ring If A B or C is busy all phones in the ONS group are busy callers outside the ONS group receive a busy signal Within the ONS group phones can be reached on...

Page 100: ...f you are leaving your work place and then rejoin the group when you return Open the menu Page 19 Select and confirm the option shown Select and confirm the option shown Confirm the option shown or Co...

Page 101: ...e option shown Select and confirm the option shown The display indicates whether Do not dis turb is activated or not Confirm the option shown or Confirm the option shown If your phone belongs to an ON...

Page 102: ...er Speaker call protect is activated or not Confirm the option shown or Confirm the option shown Caller ID suppression The caller ID display can only be suppressed for a subsequent call and the set ti...

Page 103: ...mber from your ad ministrator Locking the phone Open the menu Page 19 Select and confirm the option shown Select and confirm the option shown j Enter the code number If your entry is correct Carried o...

Page 104: ...Calls are always encrypted Displaying the status in call mode During calls you can check if your call is secure Select the option shown The call is secure or The call is not secure Notes on voice encr...

Page 105: ...for up to 30 seconds after a call You should not hang up in the process Open the menu Page 19 Select and confirm the option shown Select and confirm the option shown This function must be configured...

Page 106: ...r phone mode functioning correctly The following may also be checked by the administrator Device ID of the phone OpenScape Desk Phone CP200 CP205 software version Line power level Prerequisite The pho...

Page 107: ...ossible causes Dialed your own station number Possible reactions Enter correct station number Troubleshooting Pressed key does not respond Check if the key is stuck Telephone does not ring Check wheth...

Page 108: ...one CP200 CP205 online with the functions or numbers assigned to them You can find the online labeling tool with the user interface at http wiki unify com wiki KLT Select the appropriate key labeling...

Page 109: ...trance telephone system 90 Executive secretary functions 80 F Fax messages 75 Fixed forwarding 45 Forwarding For fax or PC 96 For other station 95 Forwarding calls For lines 68 Forwarding types 45 Fun...

Page 110: ...Information 104 Unencrypted call 104 Security 101 Selected dialing keys 34 Serial number 12 Shared line 65 Signal call 84 Speaker call 91 Speakerphone mode 29 52 Adjusting the room acoustics 22 Funct...

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