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Solving Problems
If you have any trouble with your phone, try these simple steps first.
If you still have a question, call our Customer Care Line listed on the
front cover.
If…
Try…
No stations can make
or receive calls.
Checking the telephone cord connection.
Disconnecting the base AC adapter. Wait a few
minutes, then reconnect it.
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-
One cordless
handset can’t make
or receive calls.
Moving the handset closer to the base.
Resetting the handset.
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A station can make
calls, but it won’t
ring.
Making sure the ringer is turned on.
Making sure Do Not Disturb is turned off (see page
32).
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-
I can't make or
receive calls on line
2.
Making sure line 2 is properly connected (see page
2).
Checking the dial mode on line 2.
Seeing if another station has activated Privacy
Mode on line 2.
Making sure you have subscribed to 2 separate
lines from your phone company.
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I can't conference
line 1 and line 2
together.
Seeing if another station has activated Privacy
Mode on one of the lines (see page 30).
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I can't make or
receive calls while
the power is out.
Making sure you using the corded handset on the
base.
Checking the telephone cord connection.
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-
A cordless handset's
display won't turn
on.
Charging the battery for 15-20 hours.
Checking the battery pack connection.
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A cordless handset
is not working.
Charging the battery for 15-20 hours.
Checking the battery pack connection.
Resetting the handset.
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