Chapter7. Troubleshooting 78
Chapter7.
Troubleshooting
Before you contact your local service center, please read the following tips carefully.
1. No Video on TV
●
Check first if the product is powered on and in operation mode.
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Check if the video cable is properly connected between TV and UNIBOX HD1.
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Check if the satellite cable is properly connected to UNIBOX HD1.
●
Check if the selected channel is currently on air.
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Check if the selected channel is encrypted and if you have a corresponding access
smartcard.
2. Problem with audio quality
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Check if your audio cable is connected correctly.
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Check the volume level of your TV and the product.
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Check if the product or TV is on mute.
●
Check the audio option if it is correctly selected for the program that you are currently
watching.
3. Remote control problem
NOTE:
If the antenna is covered with snow or the RF signal is weakened by heavy rain,
the quality of audio and video may become temporarily poor. If you experience poor
audio and video quality due to bad weather conditions, please check if your satellite
antenna is oriented in the original direction. And see if it is covered by snow. Also, check
if your LNB is not damaged.
Summary of Contents for HD1
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