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Page 25 of 4
4.7 Troubleshooting
PROBLEM POSSIBLE
CAUSE
SOLUTION
A.
No flow, but pump turns; pump does not
prime
1. Motor turning in wrong
direction
2.
Air pocket in pipe or pump.
3.
NPSHA too low.
4.
Pump runs too slow.
5. Viscosity
too
high.
6.
Obstruction in discharge piping,
valve
closed.
1. Reverse
motor.
2.
Fill pipe and pump with liquid.
Check pipe fittings for leaks.
3.
Increase suction pipe diameter
or
shorten suction pipe length.
Decrease pump speed. Raise
feed tank or supply liquid level.
4. Increase
speed.
5.
Lower viscosity if possible.
6.
Remove obstruction, open
valve.
B.
Capacity too low, but pump turns
1.
NPSHA too low.
2.
Pump runs too slow.
3.
Increased slip in pump.
4.
Discharge pressure higher than
expected.
5.
Front cover not tight.
6.
O-ring installed in front cover is
too
thick.
1. See
A-3
2. Increase
speed.
3.
Check rotor clearances; replace
worn parts if necessary.
4.
Check discharge piping for
closed valves or obstructions.
Increase pump speed BUT DO
NOT EXCEED PRESSURE
LIMITS OF PUMP. Increase
discharge pipe size. Increase
pump size.
5.
Tighten cover nuts to torques
specified in section 5.3.
6.
Replace front cover o-ring with
correct
size.
C.
Pump is noisy, cavitating
1. Collapsed suction hose.
2.
Liquid temperature too high.
3. Speed
too
high.
4.
Viscosity higher than
Expectected
5.
NPSHA too low.
6.
Suction side valve closed
1.
Use reinforced hose or rigid
piping.
2. Reduce
speed,
increase NPSHA.
3. Decrease
speed.
4.
Decrease speed, increase pump
size.
5. See
A-3.
6.
Open valve, check suction side
piping for obstructions
D.
Rotors gall, pump seizes
1.
Liquid temperature too high.
2.
Rotor clearances incorrect.
3.
Loose rotor bolts/housing studs.
4. Bearings
worn.
5. Gears
worn.
6.
Foreign particles in pump.
7.
Particles in product too large.
8.
Discharge pressure too high.
1.
Lower temperature or increase
Rotor clearances.
2.
Adjust to factory recommended
clearances.
3.
Tighten or replace if necessary.
4. Replace
bearings.
5. Replace
gears.
6.
Install suction side filter.
7.
Increase rotor clearances. Use
plastic rotors. Increase pump
size.
8. See
B-4.