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Contacting Technical Support
UMAX Astra scanners are designed to be reliable, easy-to-install, and easy-to-
use. If you encounter any problems while installing your scanner:
•
Check out the UMAX Web site at www.umax.com/support
•
E-mail UMAX with your technical support question at:
[email protected]
•
Call UMAX technical support (214)739-1915
•
Contact your dealer or call the UMAX support line between
9 A
.
M
. -
5 P
.
M
. (CST), Monday-Friday, at (214) 739-1915.
Note
: You are eligible to receive 90-days of free technical support from
the scanner purchase date. If you call after the 90-day period, you will be
charged a flat fee of $19.95 per call. All charges will be billed to your
(major) credit card.
Before calling, please be sure to have the following information ready:
•
The scanner model and serial number
•
The version number of the scanner driver (located on the front of the CD)
•
The computer model you are using
•
The printer and model that you are using (if applicable)
•
The application software packages that you are using
•
Error codes or messages seen
•
A description of what you were doing at the time of the malfunction so
that the problem can be recreated
•
Other observations that may aid the technician in identifying the problem
and solution
When you call, please be in front of your computer. You will need to have
your scanner and the computer turned on. Try to have as much information
about your problem as possible. This information allows the technician to
more effectively troubleshoot your problem.
