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www.ultra-soft.co.uk
Troubleshooting
Problem
Cause
Correction
Softener fails to regenerate
A.
Electrical service to unit
has been interrupted
B.
Regeneration cycles set
incorrectly
C.
Controller is defective
D.
Motor fails to work
A.
Assure permanent
electrical service
(Check fuse, plug, pull
chain or switch)
B.
Reset regeneration cycles
C.
Replace Controller
D.
Replace Motor
Regeneration time is not
correct
A.
Time of day is not
correct.
B.
Power failure more than three
days
Check program and reset time
of day
Softener supplies hard water
A.
Bypass valve is open or
leaking
B.
No salt in brine tank
C.
Injector plugged
D.
Insufficient water flowing
into brine tank
E.
Leak at oring on riser
F.
Internal valve leak
G.
Regeneration cycles not
correct
H.
Shortage of resin
I.
Bad quality of feed water or
turbine blocked
J.
Adjusting bolt open
A.
Close or repair bypass valve
B.
Add salt to brine tank
and maintain salt level
above water level
C.
Change or clean injector
D.
Check brine tank refill time
E.
Make sure riser is not
cracked. Check oring
and tube pilot
F.
Change valve body
G.
Set correct regeneration
cycles in program
H.
Add resin to mineral
tank and check resin
leaks
I.
Reduce the inlet
turbidity, clean or
replace turbine
J.
Close the adjustment
bolt
Following the below as a guide you can find the most common problems that may arise; please
consult this section before contacting us as most problems are easily cured by following this
information.
