Product Manual
Page 18 of 19
2022-10-31
9
Appendix C
Warranty & Repair
Warranty
1. Subject to fair wear and tear and the due observance of any installation use,
storage, operating or maintenance instructions, the Seller undertakes to replace
or, at its option repair free of charge to the purchaser, any goods which the
purchaser can establish are faulty by reason of defective workmanship or
materials which are returned to the Seller, carriage paid, within 12 months of the
date of dispatch by the Seller. In the event, however, that the Seller supplies
spare parts either direct, or that are fitted or installed or replaced by the Sellers'
service center such spare parts will be subject to a warranty period of six months
only.
2. The Purchaser cannot return any product for warranty repair without the prior
approval of UHV Design Ltd. All returned products must be clearly identified on
the outside of the packaging and be accompanied by contact details and a fault
report.
Where appropriate, the Customers should, in the first instance, contact the local
selling agent.
3. We reserve the right to decline to service any equipment we consider is in any
way hazardous, either by transit damage, modification or contamination.
Repair
The following additional terms and conditions apply in the event that the
customer, elects to use the services of Sabre Controls Ltd workshop on a
chargeable basis.
1. At its own cost the customer shall dispatch the equipment to the workshop,
carriage paid, suitably packaged, protected and insured, accompanied by
documentation stating Company, contact details and a fault report. Please state
clearly any budgetary limit on repair costs.
2. During the period that the equipment is on
UHV Design’s
premises, the
equipment shall be insured against all risks.
3. UHV Design Ltd will provide an acknowledgement of the receipt together with
an estimate of the repair charges. Such estimates are carried out on a visual
basis and are therefore intended as a guide only. Formal fixed price repair
quotations are available and involve the disassembly of the equipment to
determine the full extent of any work necessary to restore the equipment to an
acceptable standard. In the event that the customer chooses not to proceed with
the repair UHV Design Ltd will make a charge to cover this examination effort.
