
25
ANNUAL SERVICE & RECERTIFICATION
What You Get
Sensor replacement (or calibration)
30-point inspection by factory trained professionals
Firmware and software updates
Certificate of calibration
Another 12-month warranty on the analyzer
Return unit freight paid – within continental US and Canada
List of work performed, and parts replaced
RECERTIFICATION SERVICES
Turnaround
Before starting any service work, we stabilize your analyzer in ambient air
Our standard turnaround is 2 working days
If your unit arrives on Monday, and the recertification service is paid for, our aim is to ship it back to you no later than Wednesday . If your unit
requires extensive diagnostic or repair work, we will contact you with a quotation and estimated repair time .
Pre-authorizing payment for your repair on a credit card saves time . We will ask you for authority to charge the full cost of a service but if we only
calibrate your unit, we’ll only charge the calibration fee - no tricks!
Charges will be applied upon completion of the recertification service
Shipping time for most repairs is 1 to 3 days . UEi pays return freight .
ONLINE BOOKING PROCEDURE
How to Request Service Online
Visit UEITEST .COM
Click the Recertification & Service banner on the home page
US Pricing is listed up front
Scroll down to Service Request Form and click GO
Canadian customers need to click UEi Canada Service Info
Fill out the form
Upload a scan or photo of your proof of purchase
Enter the Captcha form & Send
We’ll send an acknowledgment of your registration within 24 business hours
Find the Serial Number by removing the protective boot from the analyzer
The serial number will be found on the back label