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Ubiquiti UniFi UAP-Outdoor, User Manual

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55

Appendix H: Contact Information

UniFi

™

 AP-Outdoor User Guide

 Ubiquiti Networks, Inc.

Appendix H: Contact 
Information

Ubiquiti Networks Support

Ubiquiti Support Engineers are located around the world 
and are dedicated to helping customers resolve software, 
hardware compatibility, or field issues as quickly as 
possible. We strive to respond to support inquiries within 
a 24-hour period.
Email: 

[email protected]

Phone: 408-942-1153 (9 a.m. - 5 p.m. PST)

Online Resources

Wiki Page: 

wiki.ubnt.com

Support Forum: 

forum.ubnt.com

Downloads: 

downloads.ubnt.com

 

91 E. Tasman Drive 
San Jose, CA 95134 

www.ubnt.com

© 2012 Ubiquiti Networks, Inc. All rights reserved. UniFi

™

 and Ubiquiti 

Networks

™

 are trademarks of Ubiquiti Networks, Inc. Google Maps

™

 is a 

trademark of Google, Inc. PayPal

™

 is a trademark of PayPal, Inc. WPA

™

 and 

WPA2

™

 are trademarks of the Wi-Fi Alliance. 

JL042312

Summary of Contents for UniFi UAP-Outdoor

Page 1: ...Outdoor WiFi System Models UAP Outdoor UAP Outdoor 5G...

Page 2: ...niFi Controller Software 7 Interface Tabs 7 Common Interface Options 7 Recent Events 7 Settings 8 Admin 13 Chapter 4 Map Tab 14 Adding Custom Maps 14 Adding a Google Map 15 Placing Access Points on th...

Page 3: ...ult Portal 44 Setup 44 Appendix B UniFi Discovery Utility 46 Overview 46 Appendix C Specifications 48 Appendix D Safety Notices 50 Electrical Safety Information 50 Appendix E Warranty 51 General Warra...

Page 4: ...rom an 802 3af compliant switch Ubiquiti Networks offers the optional Instant 802 3af Adapter to instantly transform any PoE device into a fully 48V 802 3af compliant product Product details are avail...

Page 5: ...p Steady Amber Factory default waiting to be integrated Alternating Amber Green Device is busy do not touch or unplug it This usually indicates a process such as a firmware upgrade is taking place Qui...

Page 6: ...ons Power Connection Diagram Note The UniFi AP Outdoor supports Passive PoE which works with the included PoE adapter If you want to power the UniFi AP Outdoor from an 802 3af compliant switch Ubiquit...

Page 7: ...use the included Metal Strap 1 Open the Metal Strap by turning the locking mechanism counter clockwise You can loosen it by hand or use a flathead screwdriver 2 Straighten out the end of the Metal Str...

Page 8: ...s to install the software 3 Go to Go Applications and double click the UniFi icon Proceed to Configuring the UniFi Controller Software on page 6 PC Users 1 Launch UniFi installer exe 2 Click Install 3...

Page 9: ...s network name SSID in the Secure SSID field b Enter a passphrase to be used for your primary network in the Security Key field c To enable guest access select Enable Guest Access and enter a guest ne...

Page 10: ...common interface options are accessible from all tabs in the UniFi interface Access Points connected Drop down clickable list of all of the Access Points that are online disconnected Displays a list...

Page 11: ...abled the LED will turn off Background Scanning When this option is enabled all managed Access Points will scan in the background for Rogue Access Points third party or UniFi Access Points that are be...

Page 12: ...are four different authentication methods available No authentication When this option is selected guests are not required to log in but must accept the Terms of Use When you select No authentication...

Page 13: ...the portal URL in place of the default IP address Paired with a SSL certificate ensures site certificates are displayed as trusted in the guest browser Example www ubnt com Hotspot The Hotspot options...

Page 14: ...SSID Security Displays the type of security being used on your wireless network Guest Network Indicates whether the network is a guest network Actions Select an action button to perform the desired a...

Page 15: ...Select this option if you don t want the SSID to be broadcast WPA Defines supported WPA and encryption methods User Group Allows assignment of wireless users to a specific user group Click Apply to sa...

Page 16: ...ion Version The software version is displayed here If there is an update UniFi will automatically download it and display it here Backup Download Backup Settings Click to download a file that contains...

Page 17: ...ireless network When you initially launch the UniFi Controller application a default map is displayed Adding Custom Maps To add a custom map you must first create the image using an illustration image...

Page 18: ...Description field and click Upload my own Click the Browse button to locate the file to use as a map valid file formats are jpg gif and png Click Continue 4 Click Close Adding a Google Map To add a G...

Page 19: ...ox next to I have read and agree with the terms and conditions 8 Navigate back to the UniFi window and copy the address that UniFi displays in the address bar Note You only need to copy until the end...

Page 20: ...s and then click Go You also have the Specify Coordinates option to enter the latitude and longitude of a specific location 15 The specified location should appear Click Save 16 Click Close 17 You can...

Page 21: ...er A window with Details Statistics and Configuration is displayed The Details tab displays the MAC address hostname IP address uptime and the name of the connected Access Point The Statistics tab dis...

Page 22: ...ing from Map If multiple maps have been uploaded you can select which map you want to view using this option Configure Maps Use this option to add maps or edit the current map s Set Map Scale Use this...

Page 23: ...r User Guide Ubiquiti Networks Inc 3 Enter the distance that the line represents in the Distance field The distance is specified in meters by default but you can switch to feet using the drop down sel...

Page 24: ...The name or MAC address of the Access Point is a clickable link that will open the device details page See Access Point Details on page 30 for additional information Most Active Client Displays the de...

Page 25: ...ie chart representation of traffic on the most active Access Points Place the mouse cursor over the chart for percentage details Recent Activities The Recent Activities statistics can be toggled betwe...

Page 26: ...inked to a physically wired Access Point Disconnected Displays if the Access Point is unreachable by the UniFi Controller software Disconnected Access Points will also appear under Access Points Disco...

Page 27: ...at the top of the interface The Status will appear as Adopting until the Access Point is connected Upgrade If a software upgrade is available for the Access Point click Upgrade to install the latest U...

Page 28: ...as or MAC address of the connected user You can click the name to get additional details IP Address Displays the IP address assigned to the user WLAN Displays the name of the SSID network name of the...

Page 29: ...00 64000 512000 2048000 Uptime Displays the total time the user has been connected for this session Actions Click an action button to perform the appropriate action Block Click this button to block a...

Page 30: ...can click the name to get additional details Status Indicates whether the guest is authorized or not For authorization guests must accept the Terms of Use if the guest portal is enabled and authentica...

Page 31: ...est has been connected for this session Actions Click an action button to perform the appropriate action Block Click this button to block a specific guest from accessing the Access Point Reconnect Cli...

Page 32: ...down list that allows you to filter the results on the page based on the time the user was last seen Select 1 day 3 days 7 days 2 weeks 1 month 2 months or 1 year Page Size Allows you to determine how...

Page 33: ...uptime and user statistics Overview MAC address Displays the MAC address of the Access Point Model Displays the model information Version Displays the version of software used on the Access Point IP...

Page 34: ...r Radio 11n b g or Radio 11n a are displayed Channel Displays the wireless channel being used Transmit Power Displays the EIRP in dBm Note If the device has an external antenna you can place the mouse...

Page 35: ...Access Point This will add the client to the Blocked Device list Reconnect Click this button to reconnect a specific user to the Access Point Guests Name Displays the name MAC address if not defined...

Page 36: ...lso manually select High Medium Low or Custom High The highest TX power we can deliver Low The lowest TX power Medium Halfway in between High and Low Custom Full custom setting If the AP is using an e...

Page 37: ...sable override settings on the WLAN VLAN Select to enable VLAN or clear to disable VLAN VLAN ID The VLAN ID is a unique value assigned to each VLAN at a single device every VLAN ID represents a differ...

Page 38: ...to obtain the IP address Gateway and DNS address dynamically from the external DHCP server Static IP Choose this option to assign the static IP address Subnet mask Gateway Preferred DNS and Alternate...

Page 39: ...less Access Point from the wired Access Point Select Click select to connect the wireless Access Point to the wired Access Point Find More Click to manually instruct the Access Point to search for any...

Page 40: ...y green with occasional flashing This Access Point doesn t provide any wireless service Note Do not use the Forget this AP option when the Access Point is in an Isolated state If you do then the only...

Page 41: ...age it using the UniFi Controller software Access Point Pending Approval When an Access Point is in Pending Approval state this indicates that the Access Point is in the default state and is available...

Page 42: ...ler software and to restore it to factory default settings Note Use caution when clicking forget This will restore the Access Point to factory settings when in a Connected state Do not use the Forget...

Page 43: ...ame Displays the name if defined IP address Displays the IP address of the Access Point Uptime Displays the amount of time the Access Point has been running without interruption Connected AP Displays...

Page 44: ...he session Up Displays how many bytes were uploaded by the user during the session Configuration Config Alias Allows you to enter a name for the user Click apply to save your name change Usergroups Al...

Page 45: ...if applicable Authorized By Displays authorization method or none Download Displays the total number of bytes downloaded by the guest Upload Displays the total number of bytes uploaded by the guest S...

Page 46: ...rs Create Vouchers Includes the following Create __ Specify the number of vouchers to create __ vouchers Choose whether the voucher can be used One time or for Multi use for __ Choose how long the vou...

Page 47: ...platform Windows 1 Go to Connect to Network Windows 7 Right click the Network icon Windows Vista Go to Start Connect To Windows XP Right click the Wireless Network icon in the System Tray lower right...

Page 48: ...e html and css files can be found in the portal folder index html The main landing page payment html Used for credit card information submission Requires https and also serves as an example of an addi...

Page 49: ...Points in both a factory default state and an unmanaged state adopted but unable to contact the UniFi Controller software MAC Address Displays the MAC address and alias in parentheses if specified se...

Page 50: ...and path to the instance of the UniFi Controller software that the Access Point is to be managed by If the Access Point s status requires the entry of a username and password enter them before clickin...

Page 51: ...apter Included Max Power Consumption 4 6W Max TX Power 27 dBm BSSID Up to Four per Radio Power Save Supported Wireless Security WEP WPA PSK WPA TKIP WPA2 AES 802 11i Certifications CE FCC IC Mounting...

Page 52: ...Adapter Included Max Power Consumption 6 5W Max TX Power 27 dBm BSSID Up to Four per Radio Power Save Supported Wireless Security WEP WPA PSK WPA TKIP WPA2 AES 802 11i Certifications CE FCC IC Mountin...

Page 53: ...rts inside this equipment Service should be provided only by a qualified service technician 3 This equipment is provided with a detachable power cord which has an integral safety ground wire intended...

Page 54: ...als Authorization RMA number from UBIQUITI NETWORKS Products returned without an RMA number will not be processed and will be returned to Buyer freight collect UBIQUITI NETWORKS shall have no obligati...

Page 55: ...ntenna type and its gain should be so chosen that the equivalent isotropically radiated power e i r p is not more than that permitted for successful communication This device complies with Industry Ca...

Page 56: ...ratos el ctricos y electr nicos a trav s de los puntos de recogida que ponen a su disposici n el gobierno y las autoridades locales Al desechar y reciclar correctamente estos aparatos estar contribuye...

Page 57: ...tlinie 1999 5 EG Wien Greek UBIQUITI NETWORKS UBIQUITI NETWORKS device 1995 5 Magyar Hungarian Alul rott UBIQUITI NETWORKS nyilatkozom hogy a UBIQUITI NETWORKS device megfelel a vonatkoz alapvet k vet...

Page 58: ...trive to respond to support inquiries within a 24 hour period Email support ubnt com Phone 408 942 1153 9 a m 5 p m PST Online Resources Wiki Page wiki ubnt com Support Forum forum ubnt com Downloads...

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