Page 12
MN Series Product Guide
5.0
Troubleshooting
See the following table for help with error messages you might encounter with the Timeclock.
ERROR MESSAGE
NOTES
DEVICE ID ERROR—
PLEASE LINK TO
ACCOUNT
This message displays when the Timeclock has not been linked to a
uAttend account. Please refer to Section 3.2 of this guide.
NET NOT FOUND
This message displays if the Timeclock is not currently plugged into
any networking device, or the networking device it is plugged into is
turned off or is not functioning correctly.
SORRY, DEALER ID NOT
FOUND
Trackmytime.co.uk will report this error if the Dealer ID you entered
is not valid. Please contact your dealer representative for assistance.
UNSUCCESSFUL LOGIN
When you attempt to log in to trackmytime.co.uk, the login form
refreshes. This indicates that the username/password combination
that you entered was not correct.
If you have forgotten your username and/or password, click on the
Email username/password
link at the top of the page.
SORRY, USER NOT FOUND
This message displays if a user attempts to clock in, but their facial
recognition ID has not been assigned to their user profile.
SORRY, USER NOT
VERIFIED
This message displays if a user attempts to clock in, but the system
cannot match the facial features to a stored facial recognition
template.
SERVER CONNECTION
ERROR
This message displays if the Timeclock is unable to communicate with
our uAttend servers due to a firewall, content filter, or any other kind
of possible network block.
DNS ERROR
This message displays if the Timeclock does not have a valid DNS
server IP address to use for name resolution, or the DNS server it is
contacting cannot properly resolve our host name for our uAttend
servers.
DHCP ERROR
This message displays if the Timeclock does not receive proper IP
address information provided to it from a DHCP server.
DHCP UNAVAILABLE
This message displays if the Timeclock receives no responses when
attempting to contact a DHCP server.
