TYAN B4989, Service Manual, Page: 97 / 98

Appendix VI: Technical Support
If a problem arises with your system, you should first turn to your dealer for direct
support. Your system has most likely been configured or designed by them and
they should have the best idea of what hardware and software your system
contains. Hence, they should be of the most assistance for you. Furthermore, if
you purchased your system from a dealer near you, take the system to them
directly to have it serviced instead of attempting to do so yourself (which can
have expensive consequence).
If these options are not available for you then Mitac
®
Computer Corporation can
Besides designing innovative and quality products for over a decade, TYAN
®
has continuously offered customers service beyond their expectations. TYAN
®
’s
website (http://www.tyan.com) provides easy-to-access resources such as
in-depth Linux Online Support sections with downloadable Linux drivers and
comprehensive compatibility reports for chassis, memory and much more. With
all these convenient resources just a few keystrokes away, users can easily find
their latest software and operating system components to keep their systems
running as powerful and productive as possible. TYAN
®
also ranks high for its
commitment to fast and friendly customer support through email. By offering
plenty of options for users, TYAN
®
serves multiple market segments with the
industry’s most competitive services to support them.
"TYAN
®
's tech support is some of the most impressive we've seen, with great
response time and exceptional organization in general.” — Anandtech.com
Please feel free to contact us directly for this service at tech-support@tyan.com
Help Resources:
1. See the beep codes section of this manual.
2. See the TYAN
®
website for FAQ’s, bulletins, driver updates,and other inform-
-ation: http://www.tyan.com
3. Contact your dealer for help before calling TYAN
®
.
4. Check the TYAN
®
user group: alt.comp.periphs.mainboard.TYAN
Returning Merchandise for Service
During the warranty period, contact your distributor or system vendor FIRST for
any product problems. This warranty only covers normal customer use and does
not cover damages incurred during shipping or failure due to the alteration,
misuse, abuse, or improper maintenance of products.
Appendix VI: Technical Support 89