16
6.0
TROUBLESHOOTING
Aside from faulty AC or DC power, most problems with the MX-6388 relate to
damaged/poor quality cables, incorrect signal levels or EDID incapability.
If some inputs function correctly and others do not, interchange cables between sources
and see if the problem moves with the cables. If it moves, a bad cable or cable connector
is the probable reason for the trouble. If the problem remains with one particular input,
connect that source to a different input using the same cable and see if the problem
moves. If it does, the problem is with the source.
Note: It is strongly recommended that you use premium cables in order to achieve
maximum distance cable runs and the best performance possible.
As a final step before contacting technical support, use the Web GUI to perform a system
reset will return the unit to the default settings. After trying the above suggestions should
the problem still persist, contact your dealer for additional suggestions before contacting
tvONE
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le to assist you, contact tvONE
via our support website:
http://tvone.crmdesk.com. Create a technical support request
on the site and our support team will respond within a short period of time.
