CC-300 CORIOconsole Operation Manual
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7.0 RETURN PROCEDURE
Before returning the Processor for repair, there are several checks you can
make yourself to make sure the problem is actually caused by a failure.
Are you sure there's a fault?
Many 'faults' are due to incorrect set-up or use, so a simple checklist is
provided below to help you identify potential problems.
Set the unit up with your equipment as described in this manual and run
through the checklist. This will hopefully determine whether or not the unit is
actually faulty and prevent units from being returned unnecessarily.
Check the connection problem tips in Section 5.9 of this manual and check
out the various FAQ (Frequently Asked Questions) listings on the support
website,
http://www.tvone.com/support
which shows the latest Hints, Tips
and Solutions.
Don’t presume it is the CC-300 CORIOconsole that is causing the problem.
Check that the equipment being used with it is fully working and setup
correctly.
First, check the AC power. Is it present and is the unit turned on? Check that
all cables are properly plugged in and are not damaged and then make
certain that all equipment connected to the Processor is working properly.
Perhaps you have a “frozen” CC-300 CORIOconsole and you cannot exit from
the current task. In that case, recycle the power, choose restore defaults from
the system menu to do a ‘Factory Reset' of the product and follow the
instructions in this manual from the start. Allow five minutes before
reconnecting to allow all the network connections to time out.
7.1
To return a unit for repair
First contact TV One using the
http://www.tvone.com/support
website.
Support personnel will determine whether a return to the factory is the
appropriate solution. If that’s the case, a Return Authorization Number will be
issued. You should provide the following information for each unit:
Product type
Serial number of the faulty unit (this is on the underside of the unit)
Full details of fault
Invoice number (if available)
Units should be returned via insured carrier or registered mail (thus allowing a
trace to be made if the Processor is lost in transit), with shipping costs and
insurance arranged at your own risk and expense. Goods in transit are the
responsibility of the sender and the supplier will not be responsible for transit
losses.
