TUT Fitness Group Limited (the Company) offers a 1-year warranty on all TUT Fitness products (the Product) against material defects in material
and workmanship only. If the Product is found to be defective, the Company, at its option, will repair or replace the defective Product for the
original purchaser at no charge. Original proof of purchase is required. This warranty does not cover Product abuse, alterations, disassembly,
modifications, improper use, unauthorized repair of or any usage of the Product that is inconsistent with the Company’s original intended use
outlined in our Instruction Manual and Operations Guide found at: www.tutfitnessgroup.com. Furthermore, the warranty does not cover the use of
any parts or accessories other than those from TUT Fitness Group Limited. The Company reserves the right to inspect any and all items under the
above criteria returned from defective claims prior to fulfilling customer claims.
WARRANTY
1 YEAR LIMITED WARRANTY
What does this limited warranty cover?
The Company warrants to the holder of a valid proof of purchase (Consumer or you) that the Product and all accessories provided in the sales
package (Product) are free from material defects in material and workmanship, pursuant to the following terms and conditions, when installed and
used normally and in accordance with the Product operating instructions. This limited warranty extends only to the Consumer for Products
purchased and used worldwide.
What will the Company do if the Product is not free from defects in materials and workmanship during the limited warranty period
(“Materially Defective Product”)?
During the limited warranty period, an authorized service representative from the Company will repair or replace at the Company’s option, without
charge, a Materially Defective Product. To repair the Product, the company may use new or refurbished replacement parts. If the Company choses
to replace the Product, it may replace it with a new or refurbished Product of the same or similar design and will retain defective parts, modules, or
equipment. Repair or replacement of the Product, at the Company’s option, is your exclusive remedy. The Company will return the repaired or
replacement Product to you in working condition. You should expect the repair or replacement to take approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the TUT products extends for ONE (1) YEAR from the date of purchase. If the Company repairs or replaces a
Materially Defective Product under the terms of this limited warranty, this limited warranty also applies to the repaired or replacement Product for a
period of either (a) 90 days from the date the repaired or replacement Product is shipped to you or (b) the time remaining on the original One-year
warranty; whichever is longer.
What is not covered by this limited warranty?
This limited warranty does not cover:
1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling,
neglect, misuse and/or unreasonable use, normal wear and tear, or failure to properly maintain the product or unauthorized repairs or any
modifications thereof inundation, (water) or other liquid intrusion.
2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of the
Company.
3. Product to the extent that the problem experienced is caused by the conditions at your location where you installed the product.
4. Product to the extent that the problem is caused by use with non-TUT Accessories.
5. Product whose warranty/quality stickers, product lot number or electronic serial numbers have been removed, altered or rendered illegible.
How do you get warranty service?
To obtain warranty service in the USA and Canada, please call +1 (604) 575-0259 or Toll Free 1 (800) 674-5641.
Worldwide please email us at [email protected]
NOTE:
Before calling for service, please review the User Manual - a check of the Product’s installation guide (tutfitnessgroup.com/installa-
tion/) and features may save you a service call. Except as provided by applicable law, you assume the risk of loss or damage during
transit and transportation and you are responsible for delivery or handling charges incurred in the transport of the defective
Product(s) to the service location. The Company will return repaired or replaced Product under this limited warranty. Transportation
for the repaired or replacement Product, delivery or handling charges are prepaid by the Company. The Company assumes no risk
for damage or loss of the Product in transit. If the Product failure is not covered by this limited warranty, or proof of purchase does
not meet the terms of this limited warranty, the Company will notify you and will request that you authorize the cost of repair prior to
any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of Products that are not
covered by this limited warranty.
WARRANTY
