Grand Hall will warrant to the ORIGINAL PURCHASER of this gas grill that it will be free of defects in
material and workmanship for set periods below from the date of purchase when used under normal outdoor
use and correct assembly.
- Burners, Cooking Grids - 5 year limited warranty (No rust or burn through)
- Flame Tamers, Valves, and Plastic Components - 2 year limited warranty
- Electronic Components - 1 year limited warranty
- All other stainless steel parts - 10 year limited warranty
- All remaining parts - 2 year limited warranty
Grand Hall will require reasonable proof of your date of purchase. Therefore, you should send in the owner
registration card and save your receipt in case it is required as proof of purchase.
This Limited warranty is limited to replacement of parts at Grand Hall's option that proved to be defective
under normal use and service. You will be charged for shipping and handling of the replacement parts.
Grand Hall may require the return of defective parts for examination before issuing replacement parts. If
you are required to return defective parts, shipping charges must be prepaid by the customer.
Upon examination and to Grand Hall's determination, if the original part is proven defective, Grand Hall
may approve your claim and elect to replace such parts without charge. In any instance, customer is
responsible for shipping and handling of the replacement parts.
This Warranty does not cover any failures or operating difficulties due to accidents, abuse, misuse, alteration,
misapplication, vandalism, improper installation, maintenance or service, damages caused by flashback fire
or grease fires, as set out in the Operator's Manual.
This warranty does not cover scratches, dents, corrosion or discoloration caused by weather, heat, abrasive
and chemical cleaners, pool or spa chemicals, and/or any tools used in the assembly or installation of
this unit. This warranty does not cover paint loss, surface rust, corrosion or stainless steel discoloration
which is considered normal wear and tear. This warranty does not cover the cost of any inconvenience,
personal injury or property damage due to improper use or product failure.
Deterioration or damage due to severe weather conditions such as hail, hurricanes, earthquakes, tsunamis,
tornadoes, terrorism, discoloration due to exposure to chemicals either directly or in the atmosphere, Acts
of God/Forces of Nature are not covered by this Limited Warranty.
No part returns will be accepted without prior authorization from Grand Hall.
Authorization for parts and/
or the return of parts may be requested by calling 1-877-934-7455,
8am-4:30pm CST, Monday-Friday.
For technical troubleshooting and/or service inquiries, please call 1-800-752-3085, 8am-4:30pm CST,
Monday-Friday.
Warranty Restrictions
This warranty gives you specific legal rights, and you may also have other rights which vary from state
to state.
This product is certified for safe use only in the country where purchased; Modification for use in any
other location is a safety hazard and immediately voids the warranty.
This warranty is not transferable
This warranty is void if the product is used for commercial or rental purposes.
Manufacturer:
Grand Hall Enterprise Co., Ltd.
9th Fl., No. 298, Rueiguang Rd., Neihu,
Taipei, Taiwan (114)
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Grand Hall Limited Warranty
