Page 14 of 20
Installation and User Guide
Help and Advice
False alarms
If you accidentally activate a help call, please do not worry as your monitoring center is always
happy to hear from you and the raising of the alarm acts as a useful test of your home console.
Troubleshooting
If your home console does not work, please ensure:
• The SIM card has not been interfered with.
• The cellular antenna has not been moved or disconnected
• That the AC power adaptor is plugged into the unit and a wall socket
• That the AC power supply is switched on (the green LED should be on).
• If the home console has a lit or flashing LED, please see the status warning section on page 13.
• If the above
Cleaning
Dust the home console with a soft cloth which can be moistened with a gentle detergent if
required. Ensure that no moisture goes through the speaker grill. The help activator can also be
cleaned in the same manner.
Moisture
Don’t position your home console where it may come into contact with water or moisture. Help
activators are waterproof (to IP67 standard) up to 3 feet water depth. They can be worn in the
shower or bath however it should not be submerged for more than 30 minutes.
Battery information
Please contact Customer Care if the battery should need to be replaced. Do not open the battery
compartment or attempt to replace the battery
