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Installation and User Guide
Status warnings
Cellular connection monitoring
If the cellular network becomes disconnected or the signal strength poor, the home console will
announce ‘WARNING – the telephone line is disconnected’ after 1 minute. This warning will be
repeated every 30 seconds until the connection becomes available again. The status LEDs will
also provide further information on the specifi c problem (see page 13).
To silence the warning, check the external antenna position and connection signal strength and
press the green reset key.
If the warning continues or reoccurs you should contact your supplier.
AC Power failure monitoring
If an AC power failure occurs, the home console will continue to work using its backup battery,
however, as a warning the green LED will fl ash once every 4 seconds (see section – the LEDs on
the home console indicate). The unit will also announce ‘WARNING – there is no electrical power’.
This warning is repeated every 5 minutes. To silence the warning reconnect the power cord or
press the green RESET button. When the power is restored, the base unit will announce ‘The
electrical power has been restored’.
If the power failure lasts for more than 1 hour, during the next hour the unit will automatically call
the monitoring center. A call will then be raised every 4 hours to the monitoring center until the
power is restored. The battery provides up to 30 hours backup.
NOTE: When operating on backup batteries, the home console cannot receive incoming calls to
the cellular number. Outgoing help calls over cellular remain available when operating on backup
batteries.
