XONTEL XT-23G User Manual Download

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XonTel XT-23G User Manual

Summary of Contents for XT-23G

Page 1: ...XonTel XT 23G User Manual ...

Page 2: ...out prior written permission from XonTel Safety Instructions To use the Phone please follow the instructions in this user manual This phone is only for indoor use And also avoid in high humidity water and some other liquids Do not use the phone during thunderstorms CE FCC WEEE Warning To avoid the potential effects on the environment and human health as a result of the presence of hazardous substa...

Page 3: ... interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television r...

Page 4: ...iew 23 LED Instruction 26 Power Indicator LED 26 Line LED Line or Line Key set as Line 26 BLF or BLF List Key LED Line Line Key set as BLF 27 Shared Line LED 27 Other Key Led 28 User Interface 28 Line Key Function Overview 29 Basic Setting Configuration 32 General Settings 32 Web Login 32 Administrator Password 34 Display Mode 35 Language 36 Wallpaper 38 Screen Saver 39 Backlight 42 Time and Date ...

Page 5: ...ency Call 84 Label Scroll 85 Show Missed Calls 86 Auto Logout Time 86 Reboot in Talking 86 Detect IP Conflict 87 Redial Mode 87 Keypad Lock 87 Suppress DTMF Display 89 Suppress DTMF Display Delay 89 Check Syn With Authenticate 89 Other features settings 90 Action URL 90 Softkey Layout 91 Programmable Key 92 Exp Key 93 Basic Call Features 93 Place a Call 93 End a Call 94 Redial a Call 95 Receive a ...

Page 6: ...lert for BLF Pickup 119 Audio Alert for BLF Pickup 120 BLF List 121 Voice Message 122 Direct Pickup 124 Group Pickup 125 Call Park 127 Intercom 128 Intercom Barge 129 DTMF 130 Prefix 131 Local Group 132 XML Group 133 LDAP 134 XML Browser 135 Conference 136 Forward 137 Transfer 138 Hold 139 Group Listening 140 DND 141 Redial 142 SMS 143 Send SMS 141 Set SMS Line Key 144 Record 145 URL Record 146 Pa...

Page 7: ...7 Pcap Feature 158 System Log 159 Upgrade 160 Configuration File 162 Troubleshooting 163 Why is the phone LCD screen blank 163 Why does the phone display Network Unavailable 163 Why can t I get a dial tone 163 Where to set the tone 163 How to download XML Configuration 164 How to Import Trusted CA certificate 165 How to Import Server CA certificate 166 ...

Page 8: ...Getting Started Packing List The package contains the following parts please check if all the items are not missed 1 The phone station 2 The phone stand ...

Page 9: ...3 Handset 4 Headset cord 5 Ethernet cable ...

Page 10: ...Phone Installation 1 Attach the phone stand ...

Page 11: ...2 Connect the Handset and optional Headset 3 Connect the Network and Power ...

Page 12: ...on The phone finishes the initialization process by loading the saved configuration The phone LCD screen will display Booting And then show Initializing during the initialization The IP Phone will upgrade the firmware if there is a new firmware on your server And the IP Phone will show Check firmware Please wait after initialization ...

Page 13: ...ask default gateway DNS server Status You can view the system status of your phone via phone user interface or web user interface The information of phone status includes Information e g Model IP MAC Firmware Hardware Network e g WAN Type IP Mask LAN Type Gateway DNS Account e g register status of accounts To view the phone status via phone interface 1 Press Menu Status Information ...

Page 14: ...2 Press Menu Status Network 3 Press Menu Status Network IPV4 ...

Page 15: ...4 Press Menu Status Network IPV6 5 Press Menu Status Account XT 23G support twelve accounts ...

Page 16: ...twork Registration To register via phone interface 1 Press Menu Settings Advanced Setting default password xontel Accounts 2 Select the desired account 3 Select Enable for Account active 4 Select the desired profile of the account 5 Fill the SIP User ID Authenticate ID 6 Fill the Password and Name shown on LCD ...

Page 17: ...to press 1 on the keypad then you will find the Additional Information When the current input method is ABC abc 2ab Pressing 1 you will find Pressing 0 you will find Pressing you will find Pressing you will find To register via Web interface 1 Login Web interface and Click Profile Basic ...

Page 18: ...nt Basic 6 Select Yes for Account Active 7 Select the desired Profile 8 Fill the SIP User ID Authenticate ID Authenticate Password and other account information 9 Click to save the configuration Note 1 All fields with must be filled If changed it requires a phone restart 2 Account Status says the account registered successfully or not ...

Page 19: ...is area shows the line key labels The current account is highlighted you can switch the account by pressing right or left navigation key The Line keys are also can be used as other function keys 4 Soft Key This area shows the soft key labels The default soft key labels are History Directory DND and Menu 5 DSS key The Line keys can be used for other function keys e g BLF 6 Wallpaper This shows the ...

Page 20: ...icate the power status Line keys The phone supported up to 4 accounts 1 Steady green idle interface during a call 2 Blink red a call incoming Soft keys Labels automatically to identity their context sensitive features Navigation keys 1 OK Up arrow key Tomove up of the selection shows on the screen Right arrow key To move right of the selection shows on the screen Left arrow key To move left of the...

Page 21: ...ence call Line Keys To be configured as different function as 1 Line 2 Speed Dial 3 BLF 4 BLF List 5 Voice Mail 6 Direct Pickup 7 Group Pickup 8 Call Park 9 Intercom 10 DTMF 11 Prefix 12 Local Group 13 XML Group 14 XML Browser 15 LDAP 16 Network Directories 17 Conference 18 Forward 19 Transfer 20 Hold 21 DND 22 Redial 23 Call Return 24 SMS 25 Record 26 URL Record 27 Paging 28 Group Listening 29 Pu...

Page 22: ...n Unregistered 41 Broadsoft Group Speaker Press this button to place a call in hands free mode Redial To dial the previous dialed number To act as send key Volume To increase the volume To decrease the volume Hold To hold or to resume a call during a conversation Transfer To transfer a call to a third party To enable or disable Forward feature during the idle page Alphanumeric keypad To enter the ...

Page 23: ...Icon Preview Icon Description Network down Line Registered succeed Line Unregistered Line Ringing Speed Dial BLF BLF Ringing BLF Talking Speakerphone mode Handset mode Headset mode Voice messages ...

Page 24: ...Text message Mute Do Not Disturb Volume is 0 SRTP Hold Dialed calls Received calls Missed calls Forward calls Conference Keypad locked Pick up Call Park ...

Page 25: ...Intercom Paging DTMF Prefix XML Group Local Group XML Browser LDAP Broadsoft Group Conference Forward Transfer Hold Redial Call Return Record Stop Recording Group Listening ...

Page 26: ...that the LED setting all set as Yes Power Indicator LED LED Status Description Blinked green Ringing or have missed call Steady Green Idle status Power on Off Powered off Line LED Line or Line Key set as Line LED Status Description Steady Green Hold Steady Green Off hook or during a conversation Blinked red Ringing Off Idle status ...

Page 27: ...very 500ms Other member of the SCA group s led status when a member of the SCA group in public hold status Blinked green every 500ms A member of the SCA group in progressing status Stay red Other member of the SCA group s led status when a member of the SCA group In progressing status Blinked red every 100ms Alerting Stay green A member of the SCA group in active status when there is an incoming c...

Page 28: ...tute the phone user interface which allows the user to execute all call operation tasks and basic configuration changes directly on the phone In addition you can use the web user interface to access all configuration settings In many instances it is possible to use both the phone user interface and the web user interface to operate the phone and change settings However in some instances it is only...

Page 29: ...asic Setting Language Time Date Time Date Format DHCP Time Ring Tone Headset Font Size Advanced Setting Accounts Network Phone Setting Auto Provision Display Display Mode Wallpaper Screensaver Others Factory Function System Restart Device Reboot Pcap Feature Line Key Function Overview Line Speed Dial BLF BLF List Voice Mail ...

Page 30: ...Direct Pickup Group Pickup Call Park Intercom DTMF Prefix Local Group XML Group XML Browser LDAP Network Directories Conference Forward Transfer Hold DND Redial Call Return SMS ...

Page 31: ...Record URL Record Paging Group Listening Public Hold Private Hold Hot Desking ACD Zero Touch URL Network Group Multicast Paging Group Call Park CallPark Retrieve Pull Call Shared Line Broadsoft Group ...

Page 32: ...the basic configuration as the Time Language and Volume General Settings Web Login 1 Get the IP address Press Menu Status Information 2 Input the IP Address in the web browser 3 Input the user name default is admin password default is xontel 4 Login successfully ...

Page 33: ...PC and phone should be in the same segment When registering the accounts in web and the server port is not 5060 the SIP Server should be set as SIP Server s IP address server port for example 192 168 0 122 5090 ...

Page 34: ... is xontel To change to password via Phone Interface 1 Press Menu Settings Advanced Setting password default xontel Phone Setting Set Password 2 Enter the current PWD xontel new password and confirm the new password 3 Press Save soft key or to save the new password To change to password via Web Interface 1 Management Password 2 Fill the value 3 Click to save the configuration ...

Page 35: ... icon and others all text description To Configure Display mode via Phone interface 1 Press Menu Display Display Mode 2 Select Text or Icon 3 Press Save soft key to save the configuration To Configure Display mode via Web interface 1 Login Web interface and click Setting Preference 2 Select Icon Mode or Text Mode for the Display mode 3 Click to save the configuration ...

Page 36: ...Language The default Phone interface language is English To change the language via Phone interface 1 Press Menu Settings Basic Setting Language 2 Press or Save soft key to save the configuration ...

Page 37: ...Setting Preference Web Language LCD Language 2 Select the necessary one 3 Press to save the configuration Note All languages may not be available for selection The available languages depend on the language packs currently loaded to the IP phone ...

Page 38: ... Menu Display Wallpaper 2 Press and or press Switch soft key to display the different pictures 3 Press or Save soft key to save the selected picture as the wallpaper To change the wallpaper via Web interface 1 Click Setting Preference 2 Select the desired wallpaper picture to upload 3 Click to save the setting ...

Page 39: ...ch and Static Photo Time Logo When the screensaver works it will show Time and logo in turns Photo Switch All screensaver pictures display one by one Static Photo Only the selected picture will display as screensaver Text logo It works with the Time Logo when enter the value it will display the time and the entered value in turns To enable screen saver via Phone interface 1 To press Menu Display S...

Page 40: ...d Static Photo 4 Press or Save soft key to save the selected configuration To disable screen saver via Phone interface 1 To press Menu Display Screensaver 2 Press and or press Switch soft key to Choose the Time out as off 3 Press or Save soft key to save the selected configuration ...

Page 41: ...1 Setting Preference 2 Choose the picture wanted to use as screen saver 3 Click to save the upload picture To delete upload screen saver phone via Web interface 1 Setting Preference 2 Select the photo that to delete 3 Click to delete the photo ...

Page 42: ...es up and Dial 3 Click to save the configuration Backlight To set Backlight via Web interface 1 Click Setting Preference 2 Enter the time for Backlight time In seconds The default is 0 which means Backlight is always on Note 1 The upload Photo size should be less than 2MB name length should be less than 48 characters and the File name should be letters numbers or underline _ and photo number shoul...

Page 43: ...g Time Date SNTPSettings 2 Press or to change the Time zone 3 Fill the NTP Server1 NTP Server2 and select the mode of Daylight Saving 4 Press or Save soft key to save the configuration To configure time and date manually via Phone interface 1 To press Menu Settings Basic Setting Time Date Manual 2 Press and or change the right time or you can input the right time 3 Press or Save soft key to save t...

Page 44: ...isplay 3 Press and to change date display format among Y M D year month day M D Y month day year D M Y day month year 4 Press or Save soft key to save the configuration To configure the DHCP time via Phone interface 1 To press Menu Settings Basic Setting DHCP Time 2 Press and to change between Disable and Enable 3 Press or Save soft key to save the configuration ...

Page 45: ...To configure the DHCP Option 100 1 To press Menu Settings Date Time DHCP Option 100 2 Select Yes for the DHCP SIP Server 3 Click to save the configuration ...

Page 46: ...e admin password xontel default 2 Setting Date Time NTP Server 3 Fill the value in the blank 4 Click to save the configuration To change the Time Zone and Date Display Format via Web interface 1 Setting Date Time 2 Select the necessary one 3 Press to save the configuration ...

Page 47: ...To change the SIP Date Override Time via Web interface 1 Setting Date Time SIP Date Override time 2 Select Yes or No for SIP Date Override Time 3 Click to save the configuration ...

Page 48: ...ime Account 2 Select desired Account 3 Click to save the configuration To change the Daylight Saving Time via Web interface 1 Setting Date Time Daylight Saving Time 2 Select Disable or Enable or Auto for Daylight Saving Time 3 Click to save the configuration ...

Page 49: ...n Many countries have used the DST at various times details vary by location The DST can be adjusted automatically from the time zone configuration Typically there is no need to change this setting LED Status Setting The LED Status setting mainly defines the power indicator LED To configure LED Status via Web interface 1 Click Setting Preference 2 Select Yes or No for Power Status Ringing Status M...

Page 50: ...face 1 Press Menu Features Key as Send 2 Press and key to select the enable choice 3 Press or Save soft key to save the configuration To cancel Key as Send via Phone interface 1 Press Menu Features Key as Send 2 Press and key to select the disable choice 3 Press or Save soft key to save the configuration ...

Page 51: ...tic IP address manually When switch DHCP Static IP and PPPoE to each other or change the Static IP on Web interface it will show the warning of restart as following IPv4 If you set IP Mode to IPv4 IP phone will use IPv4 address IPv4 has three network modes DHCP Static and PPPoE To configure IPv4 via Phone interface 1 Press Menu Settings Advanced Setting password xontel Network WAN Port IP Port Mod...

Page 52: ... Advanced Setting password xontel Network WAN Port IPv4 DHCP mode 2 Click Save and restart the phone To configure a static IP address via Phone interface 1 Press Menu Settings Advanced Setting password xontel Network WAN Port IPv4 Static mode 2 Enter the parameters IP Netmask Gateway Pri DNS primary DNS Sec DNS secondary DNS in the corresponding fields 3 Click Save and restart the phone ...

Page 53: ...can set a WAN port to be a PPPoE port The PPPoE port will perform a PPP negotiation to obtain the IP address Contact your system administrator or for the PPPoE user name and password To configure PPPoE via Phone interface 1 Press Menu Settings Advanced Setting password xontel Network WAN Port PPPoE mode 2 Enter the User ID and password 3 Click Save and restart the phone ...

Page 54: ...P Static or PPPoE 3 Fill the necessary information 4 Click and restart the phone IPv6 If you set IP Mode to IPv6 IP phone will use IPv6 address IPv6 has two network modes DHCP Static To configure IPv6 via Phone interface 1 Press Menu Settings Advanced Setting password xontel Network WAN Port IP Port Mode ...

Page 55: ... To configure DHCP via Phone interface 1 Press Menu Settings Advanced Setting password xontel Network WAN Port IPv6 DHCP mode 2 Click Save and restart the phone To configure a static IP address via Phone interface 1 Press Menu Settings Advanced Setting password xontel Network WAN Port IPv6 Static mode 2 Enter the parameters IP IPV6 Prefix Gateway Pri DNS primary DNS Sec DNS secondary DNS in the co...

Page 56: ...3 Click OK and restart the phone To configure Network via Web interface 1 Click Network Basic IPv6 setting 2 Select the desired Type DHCP Static 3 Fill required fields 4 Click and restart the phone ...

Page 57: ...6 address The settings of DHCP Static and PPPoE are same as above To configure IPv4 IPv6 via Phone interface 1 Press Menu Settings Advanced Setting password xontel Network WAN Port IP Port Mode 2 Press or to change the IP Port Mode 3 Press or Save soft key to save the configuration ...

Page 58: ...ork PC Port Bridge mode 2 Click Save 3 Click the OK button then the phone will reboot To configure PC router via Phone interface 1 Press Menu Settings Advanced Setting password xontel Network PC Port Router mode 2 Enter the IP Netmask and DHCP server 3 Click Save 4 Click the OK button then the phone will reboot Note Wrong network parameters may result in inaccessibility of your phone and may also ...

Page 59: ...ave 3 Click the OK button then the phone will reboot To configure Bridge via Web interface 1 Click Network PC Port 2 Select As Bridge 3 Click and the phone will reboot automatically To configure Router via Web interface 1 Click Network PC Port 2 Select As Router 3 Fill the IP address and other necessary information 4 Click and the phone will reboot automatically ...

Page 60: ...To configure PC Connect to Expansion Module via Web interface 1 Click Network PC Port 2 Select Connect to Expansion Module 3 Click and the phone will reboot automatically ...

Page 61: ...being disturbed The local Directory can add up to 1000 contacts A To add contacts list into local directory To add contacts manually via Phone interface 1 Press Menu Directory Local Contacts 2 Press Add soft key 3 Enter the necessary information as Name Phone number 4 Press Save soft key or to add the contacts successfully To add contacts from history via Phone interface 1 Press History soft key o...

Page 62: ... the necessary information as Name Phone number 5 Press Save soft key or to add the contacts successfully To add contacts via Web interface 1 Click Directory Directory 2 Enter the name number and some other information 3 Press and then press button ...

Page 63: ...kList 2 Press Group soft key 3 Press Add soft key 4 Enter the Name and select the Ring Tone 5 Press Save soft key or to add the Group successfully 6 Enter the added Group then press Add soft key 7 Enter the necessary information as Name Phone number 8 Press Save soft key or to add the contacts successfully ...

Page 64: ...ct the targeted one 3 Press Option soft key Add to Blacklist 4 Edit the necessary information as Name Phone number 5 Press Save soft key or to add successfully Upload Contacts photo via Web interface 1 Click Directory and select the desired contact 2 Click Choose file to select the photo for the contact 3 Click to upload the photo ...

Page 65: ...When you place a call from the contact the phone idle screen will show the contact photo ...

Page 66: ...lick on Directory Directory 2 Click Export XML to export the contact list To import a CSV file of contact list via Web interface 1 Click on Directory Directory 2 Click Choose file to select a contact list file file format must be csv from your local system 3 Click Import Csv to import the contact list To export a CSV file of contact list via Web interface 1 Click on Directory Directory 2 Click Exp...

Page 67: ...Book URL field For example http 192 168 0 106 Phonebook Remote_Phonebook remotephonebook xml 3 Fill the Name and then click to save the configuration To check the contacts via Phone interface Press Directory Left Button Left Button and you can see the item you set press Update and then enter you will find the detail Note Every remote phonebook only supports 1000 contacts ...

Page 68: ...matches the search criteria the record will be displayed on the IP PHONE LCD 3 Fill LDAP Number Filter This parameter specifies the number attributes for LDAP searching 4 Fill Server Address Fill the domain name or IP address of the LDAP Server For example 192 168 0 9 5 Port the port of the LDAP Server Base User Name Password 6 Max Hits 1 32000 the maximum number of the search results to be return...

Page 69: ...e 2 Select LDAP in the Type field 3 Click to save the configuration To configure LDAP Key via Phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key 2 2 Select LDAP in the Type field 3 Press Save or OK key to save the configuration When press the LDAP Key the LCD will display as following ...

Page 70: ...e interface 2 Click the button and select the Local contacts list 3 Click the More soft key then you can see the Search soft key 4 Click the Search soft key you can enter the desired part of name or part of number 5 With the search content to match the contact will be automatically displayed on the LCD within 5 seconds To search contact in Remote contacts 1 Click the Directory soft key on Idle int...

Page 71: ...e maintains call history lists of Dialed Calls Received Calls Missed Calls and Forwarded Calls The call history list supports up to 100 entries in all on Phone interface and more than 1500 items You can check the call history dial a call add a contact or delete an entry from the call history list You should enable the history record feature in advance To enable the history record feature via Phone...

Page 72: ...t the desired entry 4 Press the Option soft key and then select Detail from the prompt list 5 The detailed information of the entry appears on the LCD screen To delete an entry from the call history list via Phone interface 1 Press the History soft key 2 Press Right or Left Key to switch among All Calls Missed Calls Received Calls Dialed Calls and Forwarded Calls 3 Press UP or DOWN key to select t...

Page 73: ...aled Calls and Forwarded Calls 3 Press the Option soft key and then select Delete All from the prompt list 4 Press the OK soft key 5 Press the OK soft key to confirm the deleting or the Cancel soft key to cancel To check the call history via Web interface 1 Click Directory Call History 2 Click Dialed List Missed List Received List Forwarded List then you can see the history list ...

Page 74: ...the desired history item and click Tel Number 3 Then the call is dialed on phone To Dial a call from Call History via Phone interface 1 Press History soft key or press Menu History Local History 2 Press and to select the targeted one 3 Press the Dial soft key or or the corresponding line key ...

Page 75: ...can adjust the type and volume of the ring tone To adjust the Ring Tone Type via Phone interface 1 Press Menu Settings Basic Setting Ring Tone 2 Press and to select the aimed one 3 Press or Save soft key to save the configuration ...

Page 76: ...To adjust the Ring Tone Type via Web Interface 1 Setting Preference Ring Tones 2 Select the wanted one 3 Click to save the configuration ...

Page 77: ...ve Ring Tone via Phone Interface 1 Press Directory 2 Select the target contact 3 Press Detail soft key to edit the contact 4 Press and to select the wanted Ring Tone for the contact 5 Press Save soft key to save the contact ...

Page 78: ...To configure Distinctive Ring Tone via Web Interface 1 Directory Directory Contact 2 Choose the Ring Tone you want to use 3 Click to save the configuration ...

Page 79: ...Volume You can adjust the volume for the phone by the volume keys and To adjust the Ring tone volume via Phone interface 1 To press and on the idle page 2 To press and while the phone is ringing ...

Page 80: ...To adjust the handset volume via Phone interface To press and during a call in handset mode To adjust the headset volume via Phone interface To press and during a call in headset mode ...

Page 81: ...hone interface To press and during a call in speaker mode Voice Mail Tone This option can set whether to play the beep for phone s voice mail 1 Click the Setting Preference 2 Select On or Off for Voice Mail Tone 3 Click for the setting ...

Page 82: ...ting Preference 2 Set the value for Play Hold Tone Delay 3 Click for the setting System Settings Dial Plan Dial plan is a string of characters that governs the way this phone process es the inputs received from your phone keypad This phone supports dial plan with following accept digits 1 2 3 4 5 6 7 8 9 0 Grammar Description x any digit from 0 9 xx at least 2 digit number exclude hear dial tone 3...

Page 83: ... 2 011 replace digit 2 with 011 when dialing To configure dial plan via Web interface 1 Click Account Basic Dial Plan 2 Fill the value in dial plan field 3 Click to save the configuration ...

Page 84: ...lick Web interface Setting Preference 2 Fill the blank of No Key Entry Timeout for example 5 seconds 0 means never timeout you should press the send key the dial out the number 3 Click the button to save the configuration Emergency Call Public telephone networks in countries around the world have a single emergency telephone number emergency services number that allows a caller to contact local em...

Page 85: ...mber e g 110 119 120 in the Emergency field 3 Click to save the configuration Label Scroll When setting function keys you need to set the label of the function keys If the words are too long to show on the label you can use this function to make labels scroll Another approach is to set the labels to long label mode ...

Page 86: ...n on LCD To configure Show Missed Calls via Web interface 1 Click the Setting Preference 2 Select Yes or No for Show Missed Calls 3 Click for the setting Auto Logout Time Set the Web login timeout 1 Click the Setting Preference 2 Set number 1 5000 min for Auto Logout Time 3 Click for the setting Reboot in Talking This function is to allow reboot during the calls or not 1 Click the Setting Preferen...

Page 87: ...wo ways 1 To redial the last placed call from the IP Phone 2 To redial the call from all calls list 1 Click the Setting Preference 2 Set Direct Mode or Select Mode for Redial Mode 3 Click for the setting Keypad Lock To enable Keypad Lock via Phone interface 1 Press Menu Settings Advanced Setting Phone Setting Lock 2 Press and key or Switch to change selected lock type All Keys Menu Key Function ke...

Page 88: ...d Lock via Web interface 1 Click Web interface Setting Features 2 To choose the PhoneLock 3 To fill the Phone Unlock Pin and Auto Lock Time Out 4 Fill the Emergency Number when the phone is Lock only Emergency Number can be sent 5 To click to save the configuration To Disable Keypad Lock via Web interface 1 Click Web interface Setting Features 2 To choose Disable for the Phone Lock 3 To click to s...

Page 89: ...ay In order to ensure safety in Call process you can choose whether to hide DTMF 1 Click the Setting Preference 2 Select On or Off to Suppress DTMF Display Delay 3 Click for the setting Check Syn With Authenticate If this option is enabled the server needs to be authenticated before the phone agrees to synchronize 1 Click the Setting Preference 2 Set Enable or Disable for Check Syn With Authentica...

Page 90: ...Other features settings Action URL To configure action URL via Web interface 1 Click Setting Action URL 2 Fill the needed values in the designated blank spaces 3 Click to save the setting ...

Page 91: ...om Softkey 3 Select Call States 4 Select the feature from the Disable Keys to Enable Keys field by moves the Disable key to Enable field moves the Enable key and it will back to Disable field 5 Click or to change to position or each feature 6 Click to save the configuration Note When there more than 5 items in the Enable field the last soft key will display More and last two item will show in the ...

Page 92: ...an define them as some specific feature and it works only on the idle page To configure Programmable Key via Web interface 1 Click Function Keys Programmable Key 2 Select the desired Key to set 3 Click to save the setting 4 By clicking all setting of the keys will be back to default ...

Page 93: ...all by Handset 1 Pick up the handset or press a line key and dial the necessary number 2 Press or or press the Send soft key then the call is sending To place a call by Headset 1 Press the light is Green 2 Enter the desired number 3 Press or or press the Send soft key then the call is sending Using headset to place and answer calls for all time 1 Click Web interface Setting Preference 2 HeadSet Pr...

Page 94: ...all is sending Making two calls with one line and one account 1 Press a line key and dial phone number then make a call 2 Press Hold soft key and then press New Call soft key 3 Dial another phone number 4 Press the Send soft key or then make the second call End a Call Here shows to end a call during three modes To end a call by Handset Press the End Call soft key or hang up the handset or press To...

Page 95: ...To receive a call by headset Press and now the conversation is built To receive a call by hands free speaker 1 Option 1 Press directly 2 Option 2 Press Answer soft key 3 Option 3 Press the Line key flashes red Moreover some other action can be done by soft key when the call is coming 1 To press the Reject soft key to reject the call Or press to reject the current call 2 To press Forward to forward...

Page 96: ...To set incoming call show mode via Web interface 1 Click Setting Preference 2 Select the desire mode for the incoming call show mode 3 Click to save the setting Auto Answer Enable auto answer feature you will answer all incoming call automatically To enable Auto Answer via Web interface 1 To Click Profile Advanced 2 To choose Yes for the Auto Answer 3 To click to save the configuration ...

Page 97: ...nswer 3 To click to save the configuration Call Hold When using the hold feature the Hold icon will show on the display To make a call on hold during three modes To hold a call under handset mode 1 Press Hold soft key or to hold the current call 2 Press Resume soft key or to resume the call on hold ...

Page 98: ... resume the call on hold Call Transfer This phone supports Blind Attended and Semi Attended Transfer Blind Transfer When you use this feature you can 1 Press or Transfer soft key during the conversation the call is on hold now 2 Enter the number that transfers to 3 Press or Transfer soft key and now the blind transfer completed Attended Transfer When you use this feature you can 1 Press or Transfe...

Page 99: ...send soft key or or then you can hear the ring tone 3 Press or Transfer soft key and now the Semi attended transfer completed BLF Transfer 1 Set a Programmable Key or Line Key as BLF 2 Press or Transfer soft key during the conversation the call is on hold now 3 Press BLF key then realize blind attended and Semi Attended Transfer NOTE To transfer calls across SIP domains SIP service providers must ...

Page 100: ...Preference Three Way Call Release Type Transfer 2 A place a call to B B answer A place a call to C again C answer Apress the Conference soft key then A B and C will establish meeting 3 A press the End Call soft key or on hook to exit the meeting in the process of talking 4 Then B and C will continue to talk Transfer to New Call via Web interface 1 Click Setting Features 2 Select Transfer Mode via ...

Page 101: ...ber of C and then press send soft key or 4 C answer the call 5 A press or the Conference soft key then A B and C are now in a conference and now this is 3 way conference 6 A press the Conference soft key the current 3 way conference is placed on hold 7 A enter the number of D and then press send soft key or NOTE If the person that wanted to be spoken to do not want to answer the call then the pers...

Page 102: ...erence soft key then A B C D and E are now the 5 way conference is built 14 A end the call the conference is finished Note 1 If C does not answer the call A can back to continue the conversation with B 2 Once A hangs up the call the conference is ended while if B or C drops the call A C or A B conversation continues 3 The conference feature is not available on all servers For more information cont...

Page 103: ...mber 1 Press Menu Features Call Forward Always Forward 2 Press and to select the enable choice 3 Enter the Forward To number 4 Press or Save soft key to save the configuration To configure busy forward With this feature the incoming calls are immediately forwarded if the phone is busy 1 Press Menu Features Call Forward Busy Forward 2 Press and to select the enable choice 3 Enter the Forward To num...

Page 104: ...r ed after some time 1 Press Menu Features Call Forward No Answer Forward 2 Press and to select the enable choice 3 Enter the Forward To number and After Ring Times 4 Press or Save soft key to save the configuration When the Forward feature is enabled the Icon will display on Top of the LCD ...

Page 105: ...e Target Number 4 Fill the After Ring Time 5 Click to save the configuration To cancel the forward feature via Phone Interface Press the key to disable the forward feature Press Menu Features Call Forward Always Busy No Answer Forward a Press and to select the disable choice b Press or Save soft key to save the configuration ...

Page 106: ...ber from Directory soft key Precondition local directory has one or more contacts 3 Press or press the Send soft key then the call is forwarded Note If the Programmable Key or line key is set as BLF when an incoming call ringing press this BLF key directly to realize the dynamic forward You can choose a desired forward number from the Directory when you press the forward key ...

Page 107: ...Function Keys Line Keys as Function Keys Line Key2 for example 2 Press and key to select the Call Return in the Typefield 3 Press or Save soft key to save the configuration To configure the Call Return via Web interface 1 Click Function Keys Line Key 2 Select the desired Line Key and select Call Return in the Type 3 Click to save the configuration ...

Page 108: ...g or voicemail your LCD screen will prompt for call back as shown in figure If you press the Callback the phone will dial the Callback phone number To configure the Call Back via Web interface 1 Click Setting Features Callback 2 Fill the Callback phone number 3 Click to save the configuration ...

Page 109: ...ing Tone 1 Click Setting Features 2 Select Call Waiting On and Call Waiting Tone On To Change the Call Waiting Tone time via Web interface 1 Click Setting Tones 2 Change the Tone Time as you want for example 3s ...

Page 110: ...u Features Anonymous Call Account ID 1 2 Press and to select the enable choice in Anonymous Call filed 3 Enter the Call On Code optional Call Off Code optional 4 Press or Save soft key to save the configuration To cancel anonymous call feature 1 Press Menu Features Anonymous Call 2 Press and key to select the disable choice in Anonymous Call filed 3 Press or Save soft key to save the configuration...

Page 111: ... anonymous call 1 Press Menu Features Anonymous Call Account ID 1 2 Press and key to select the enable choice in Rejectionfiled 3 Press or Save soft key to save the configuration To cancel rejecting anonymous call 1 Press Menu Features Anonymous Call Account ID 1 2 Press and key to select the disable choice in Rejection filed 3 Press or Save soft key to save the configuration ...

Page 112: ... voice while you can hear their voice Call mute applies to all modes handset headset and speaker phone To mute the call during a call including a conference call 1 Press the Mute key then the Mute key glows green and the LCD display 2 Disable the mute function by pressing again ...

Page 113: ... and you can see the mute icon shown on the Top of the LCD on idle page To enable DND feature via Phone interface Press the DND soft key when the phone is idle and then shown on the LCD To disable DND feature via Phone interface Press the DND soft key again and then there is no on the LCD ...

Page 114: ... off hook auto dial 3 Press or Save soft key to save the configuration To configure Hotline auto dial via Web Interface 1 Setting Features HotLine 2 Fill the number in the Hotline Number and Hotline Time out 3 Click to save the configuration Delete the hotline number and save the configuration then now the Hotline auto dial is cancelled ...

Page 115: ...hown in figure If you press OK your LCD will prompt Auto Redial Interval and Auto Redial Times To configure Auto Redial via Web Interface 1 Click Setting Features Auto Redial 2 Select On or Off for Auto Redial 3 Fill the number 1 300 seconds for the Auto Redial Interval 4 Fill the number 1 300 times for the Auto Redial Times 5 Click to save the configuration ...

Page 116: ...keys Line support three Mode Default lock and float Default mode If there is an incoming call the phone won t navigate to the set line key account page if the line key page is set as line type and current page is page four Lock mode If there is an incoming call the line key set account will reflect on the same position on every page when the first page set as the line type Float mode If there is a...

Page 117: ...ress and key to select the Speed Dial in the Type field 3 Enter the targeted Number 4 Press or Save soft key to save the configuration Then the selected Line Key will work as Speed Dial To configure Speed Dial feature via Web Interface 1 Click Function Keys Line Key 2 Select the wanted Line Key and set as Speed Dial 3 Enter the desired phone number in the Value field 4 Select the Account ID 5 Clic...

Page 118: ...ure a BLF key via Phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Select the targeted Line Key 3 Press and key to select the BLF in the Type field 4 Enter the targeted Value Number 5 Press and key to select the Account ID 6 Enter the Pickup Code 7 Press or Save soft key to save the configuration To configure a BLF key via Web interface 1 Click...

Page 119: ...lowing figure To configure Visual Alert for BLF Pickup via Web Interface 1 Click Setting Features Call Pickup Visual Alert for BLF Pickup 2 Select Enable or Disable for Visual Alert for BLF Pickup 3 Click to save the configuration Note This feature is not available on all servers For more information contact your system administrator After setting the BLF key do not need to restart the phone ...

Page 120: ...o monitor a specific phone whether it is busy or free you can hear beep To configure Audio Alert for BLF Pickup via Web Interface 1 Click Setting Features Call Pickup Audio Alert for BLF Pickup 2 Select Enable or Disable for Audio Alert for BLF Pickup 3 Click to save the configuration ...

Page 121: ...Login and click Account Basic 2 Fill the Eventlist BLF URL and click to save the configuration 3 To configure BLF List keys 3 1 Click Function Keys Line Key 3 2 Select the BLF List in the Type field 3 3 Select Account 3 4 Click to save the configuration ...

Page 122: ...ture via Phoneinterface 1 Press Menu Messages Voice Mail Set Voice Mail 2 Enter the Account No 1 2 3 4 5 6 16 3 Press or Save soft key to save the configuration To configure Voice Mail Line Key via Web Interface 1 Click Function Keys Line Key 2 Select the wanted Key 3 Enter the desired voicemail feature codes in the Value field 4 Fill the Label name to be displayed on LCD 5 Select the Account 6 Cl...

Page 123: ...s inconvenient for them to answer the call Follow the voice prompt from the system server to leave a voice mail and then hang up To listen to voice mails When the Phone interface prompts receiving new voice mail s icon the power indicator LED flashes red Setting Preference Enable Voice Message Status and the voice message button flashes green 1 Press or the targeted Line Key to dial out the voice ...

Page 124: ...nter the Value 4 Press and key to select the Account ID 5 Press or Save soft key to save the configuration Then the selected Line Key will work as Direct Pickup Note This feature is not available on all servers For more information contact your system administrator Before listening to voice mails make sure the voice mail access code has been configured When all new voice mails are retrieved the po...

Page 125: ...h this feature you can pick up the specified group that you want incoming calls To configure the Pickup via Phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press and key to select the Group in the Type field 3 Enter the group pickup code or the direct pickup code followed the desired phone number in the Value field 4 Press and key to select th...

Page 126: ...ck Function Keys Line Key 2 Select the desired Line Key and select Group Pickup in the Type 3 Enter the group pickup code or the direct pickup code followed the desired phone number in the Value field 4 Select the Account 5 Click to save the configuration ...

Page 127: ... 2 Press and or press Switch soft key to select the Call Park type 3 Select the Account ID 4 Enter the call park code in the Valuefield 5 Press or Save soft key to save the configuration To configure the Call Park via Web interface 1 Click Function Keys Line Key 2 Select the desired Line Key and select Call Park in the Type 3 Enter the call park code in the Valuefield 4 Select the Account 5 Click ...

Page 128: ...ntercom in the Typefield 3 Enter the intercom codes followed by desired number in the Value field 4 Select the Account ID 5 Press or Save soft key to save the configuration Then the selected Line Key will work as intercom To configure Intercom feature via Web Interface 1 Click Function Keys Line Key 2 Select the wanted Line Key 3 Enter intercom codes followed by desired number in the Value field 4...

Page 129: ...figuration Intercom Barge If this option is on when there is an active call and an incoming intercom call arrives the previous call will be put on hold and the intercom call will be answered 1 Click the Setting Preference 2 Set On or Off for Intercom Barge 3 Click for the setting Note This feature is not available on all servers For more information contact your system administrator Note This feat...

Page 130: ...e the configuration To configure the DTMF via Phone Interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press and key to select the DTMF in the Type field 3 Enter the value with the Desired DTMF number 4 Press or Save soft key to save the configuration To configure the DTMF via Web interface 1 Click Function Keys Line Key 2 Select the desired Line Key a...

Page 131: ...s Line Keys as Function Keys Line Key2 for example 2 Press and key to select the Prefix in the Typefield 3 Enter the Value with number that you want to set as prefix 4 Press or Save soft key to save the configuration To configure the Prefix via Web interface 1 Click Function Keys Line Key 2 Select the desired Line Key and select Prefix in the Type 3 Fill the Value 4 Click to save the configuration...

Page 132: ...ys Line Key2 for example 2 Press and key to select the Local Group in the Typefield 3 Press or Save soft key to save the configuration To configure the Local Group via Web interface 1 Click Function Keys Line Key 2 Select the desired Key and select Local Group in the Type 3 Click to save the configuration Then you can press the Local Group key to access the pre defined contact group in the local d...

Page 133: ...ys as Function Keys Line Key2 for example 2 Press and key to select the XML Group in the Type field 3 Press and key to select the remote phonebook 4 Press or Save soft key to save the configuration To configure the XML Group via Web interface 1 Click Function Keys Line Key 2 Select the desired Key and select XML Group in the Type 3 Select the remote phonebook 4 Click to save the configuration ...

Page 134: ...atures Function Keys Line Keys as Function Keys Line Key2 for example 2 Press and key to select the LDAP in the Typefield 3 Press or Save soft key to save the configuration To configure the LDAP via Web interface 1 Click Function Keys Line Key 2 Select the desired Key and select LDAP in the Type 3 Click to save the configuration ...

Page 135: ...a Phone Interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press and key to select the XML Browser in the Type field 3 Fill the access URL for xml browser 4 Press or Save soft key to save the configuration To configure the XML Browser via Web interface 1 Click Function Keys Line Key 2 Select the desired Key and select xml browser in the Type 3 Fill the...

Page 136: ...e via Phone Interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press and key to select the Conference in the Typefield 3 Press or Save soft key to save the configuration To configure Conference via Web Interface 1 Click Function Keys Line Key 2 Select the desired Key and select Conference in the Type 3 Click the button to save the configuration ...

Page 137: ...re the Forward via Phone Interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press and key to select the Forward in the Type field 3 Enter the Number to forward to 4 Press or Save soft key to save the configuration To configure Forward via Web Interface 1 Click Function Keys Line Key 2 Select the desired Key and select Forward in the Type 3 Enter the Va...

Page 138: ...s Function Keys Line Key2 for example 2 Press and key to select the Transfer in the Type field 3 Enter the Number to transfer to 4 Press or Save soft key to save the configuration To configure Transfer via Web Interface 1 Click Function Keys Line Key 2 Select the desired Key and select Transfer in the Type 3 Enter the Value with the number that wanted transfer to 4 Click the button to save theconf...

Page 139: ...ce 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press and key to select the Hold in the Type field 3 Press or Save soft key to save the configuration To configure Hold via Web Interface 1 Click Function Keys Line Key 2 Select the desired Key and select Hold in the Type 3 Click the button to save the configuration ...

Page 140: ...ne Interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press and key to select the Group Listening in the Type field 3 Press or Save soft key to save the configuration To configure Group listening via Web Interface 1 Click Function Keys Line Key 2 Select the desired Key and select Group Listening in the Type 3 Click to save the configuration ...

Page 141: ...tion Keys Line Key2 for example 2 Press and key to select the DND in the Type field 3 Press or Save soft key to save the configuration To configure DND via Web Interface 1 Click Function Keys Line Key 2 Select the desired Key and select DND in the Type 3 Click the button to save the configuration To enable DND feature Press the DND soft key when the phone is idle status and then DND icon is shown ...

Page 142: ...an redial the last placed call from the IP Phone To configure Redial via Web Interface 1 Click Function Keys Line key 2 Select the desired Key and select Redial in the Type 3 Enter the Label displayed on LCD 4 Click the button to save the configuration ...

Page 143: ... Input the content of SMS and click Send To send SMS via Phone interface 1 Click Menu Messages Text Message Set SMS 2 Enter the contents in the blank field 3 Press the Send button 4 Select the account in the From field from which account the SMS sent 5 Enter the target number in the Tofield to which account the number sent 6 Press the Send button ...

Page 144: ... Keys as Function Keys Line Key2 for example 2 Press and key to select the SMS in the Type field 3 Press or Save soft key to save the configuration To configure SMS via Web Interface 1 Click Function Keys Line Key 2 Select the desired Key and select SMS in the Type 3 Click to save the configuration ...

Page 145: ... Function Keys Line Keys as Function Keys Line Key2 for example 2 Press and key to select the Record in the Typefield 3 Press or Save soft key to save the configuration To configure the record via Web Interface 1 Click Function Keys Line Key 2 Select the desired Line Key and select Record in the Type 3 Click the button to save the configuration ...

Page 146: ...res Function Keys Line Keys as Function Keys Line Key2 for example 2 Press and key to select the URL Record in the Typefield 3 Fill the Value 4 Press or Save soft key to save the configuration To configure the record via Web Interface 1 Click Function Keys Line Key 2 Select the desired Line Key and select URL Record in the Type 3 Fill the Value 4 Click the button to save the configuration ...

Page 147: ...select the Paging in the Typefield 3 Enter the paging code followed the number 4 Press and key to select the Account ID 5 Press or Save soft key to save the configuration To configure the Paging via Web interface 1 Click Function Keys Line Key 2 Select the desired Line Key and select Paging in the Type 3 Enter the paging code followed the number 4 Select the Account 5 Click the button to save thec...

Page 148: ...this call is placed on private hold no other member of the SCA group will be able to resume that call To enable share call appearance the user would need to register the share line account on the phone In addition they would need to navigate to Account Advanced on the webpage and set the line to Share Line and SIP Server Type and configure the line key or Line Key as line type with the desired acc...

Page 149: ... SLA group can use this key to hold or resume a call To configure the Public hold via Phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press and key to select the Public Hold in the Type field 3 Press or Save soft key to save the configuration To configure public hold via Web Interface 1 Click Function Keys Line Key 2 Select the desired Key and...

Page 150: ...igure the Private hold via Phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press and key to select the Private Hold in the Type field 3 Press or Save soft key to save the configuration To configure private hold via Web Interface 1 Click Function Keys Line Key 2 Select the desired Key and select Private Hold in the Type 3 Click the button to sa...

Page 151: ...og in a new account which allows many users to share the phone resource in different times To use this feature first you need to configure a Hot Desking key in the advance settings To configure the hot desking via Phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press and key to select the Hot Desking in the Type field 3 Enter the display name ...

Page 152: ...ystem to distribute calls from large volumes of incoming calls to the registered IP phone users To use this feature first you should configure an ACD key in the advance settings To configure the ACD via Phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press and key to select the ACD in the Typefield 3 Enter the label in the Label field 4 Select...

Page 153: ...Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press and key to select the Zero Touch in the Type field 3 Press or Save soft key to save the configuration To configure the zero touch via Web interface 1 Click Function Keys Line Key 2 Select the desired Key and select Zero Touch in the Type 3 Click the button to save theconfiguration ...

Page 154: ...address addresses without involving SIP signaling You can configure the phone to receive an RTP stream from pre configured multicast listening address addresses without involving SIP signaling You can specify up to 10 multicast listening addresses Sending RTP Stream To configure a multicast paging key via Phone interface 1 Press Menu Features Line Key Line Key2 e g 2 Press and or switch key to sel...

Page 155: ...he active call it will be ignored automatically If Disabled is selected from the pull down list of Paging Barge the voice call in progress will take precedence over all incoming multicast paging calls Valid values in the Paging Barge field 1 to 10 Define the priority of the active call 1 with the highest priority 10 with the lowest Disabled The voice call in progress will take precedence over all ...

Page 156: ...6 20 2000 which the phone listens to for incoming RTP multicast in the Listening Address field 5 Enter the label in the Label field 6 Click button to save the configuration Note The priorities of listening to multicasting addresses can be predefined 1 being the highest priority 10 with the lowest in priority order Both the multicast paging sender and receiver s phones play a warning tone when esta...

Page 157: ...hone interface 1 Press Menu Settings Advanced Setting default password xontel Phone Setting Factory Reset 2 Press OK soft key in the warning page To set Factory Reset via Web interface 1 Click Management Upgrade 2 Click and then confirm the setting ...

Page 158: ...p Feature To use pcap via Web interface 1 Click Management Tools 2 Click Start and then operation the phone 3 When finish the operation click Stop and then click Export 4 Then you ll get the Pcap captures ...

Page 159: ...System Log To download system log via Web interface 1 Click Management Configuration 2 Click to download the system Log 3 Then you ll get the system log file syslog tgz ...

Page 160: ...m directory of the HTTP server 3 Visiting http 192 168 0 254 fm fw924 rom on localhost by browser to verify the HTTP Server If visiting http 192 168 0 254 fm fw924 rom on another computer and it not prompted to download fw924 rom file on this computer please check if the firewall is on or off Suggest you turn off the firewall To configure the server path via Web interface 1 Click Management Auto p...

Page 161: ...son e g TFTP HTTP FTP HTTPS server is not responding there are no code image files available for upgrade or checksum test fails etc the XT 23G will stop the TFTP HTTP FTP HTTPS process and simply boot using the existing code image in the flash Firmware upgrade may take as long as 3 to 8 minutes over Internet or just 1 minutes if it is performed on a LAN It is recommended to conduct firmware upgrad...

Page 162: ...anagement Configuration Configure File 2 Click the or then you can get a file cfg bin or cfg xml To Restore a configuration file 1 Click Management Configuration Configure File 2 Select the xxx bin or xxx xml file and then Click the or then IP Phone will reboot ...

Page 163: ...rt on the phone and the Ethernet cable is not loose Ensure that the switch or hub in your network is functioning well If the problem still persists Contact your system administrator for more information Why can t I get a dial tone To resolve Check for any loose connections and that the phone has been installed properly For the Installation instructions refer to the phone installation section Check...

Page 164: ...How to download XML Configuration Click Management Configuration ...

Page 165: ...How to Import Trusted CA certificate Click Management Trusted CA ...

Page 166: ...How to Import Server CA certificate Click Management Server CA ...

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XONTEL XT-23G, User Manual

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