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TELECOMMUNICATIONS TECHNIQUES CORPORATION
8.3.3 Out-Of-Warranty Service
The procedure for repairing out-of-warranty equipment
is the same as that used for equipment still in warranty.
However, there is a minimum charge applied to each
request for out-of-warranty service. The minimum charge
guarantees the customer an estimate of the repair costs and
used as credit against actual materials and labor costs should
the equipment be repaired. Contact the TTC Instrument
Service Center for specific information on the minimum out-
of-warranty repair charge.
The customer will be billed for parts plus standard labor
rates in effect at the time of repair. The customer will also be
required to furnish a purchase order number before repair
work can be started, and a hard copy of the purchase order
must be received by TTC before the repaired equipment may
be shipped to the customer. A description of the labor and
materials used will be provided in the Equipment Repair
Report.
Once an out-of-warranty repair is made, the repaired part
or component is warranted for 90 days. This warranty applies
only to the part or component that was repaired; other parts or
components are not covered under the 90-day repair warranty.
8.3.4 Equipment Return Instructions
The customer should attach a tag to all equipment re-
turned for repair that includes the following information:
(1)
Owner name and address.
(2)
A list of equipment being returned and the appli-
cable serial number(s).
(3)
A detailed description of the problem or service
requested.
(4)
The name and telephone number of the person to
contact regarding questions about the repair.
(5)
The Return Authorization (RA) number.
If possible, the customer should return the equipment
using the original shipping container and material. If the
original container is not available, the unit should be carefully
packed so that it will not be damaged in transit. TTC is not
liable for any damage that may occur during shipping. The
customer should clearly mark the TTC issued RA number on
the outside of the package and ship it prepaid and insured to
TTC.