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■Sensor cable
■I/O cable
TSM4-S01, TSM4-S03, TSM4-S05
TSM4-C01
TSM4-S10, TSM4-S20, TSM4-S30
TSM4-C03
18. Warr
18. Warr
18. Warr
18. Warranty
anty
anty
anty
18.1 Free warranty period
TEM shall offer free warranty period of 18 months after the shipment from the factory or
12 months after the beginning of the use (counted from the completion of the installation
of the TEM product into your equipment), whichever is shorter.
18.2 Warranty coverage
Any failure or malfunction occurred in the TEM product within the free warranty period
shall be repaired or be handled by replacing the failed part with no charge through the
return of the product to TEM, as long as the proper installation, usage, and maintenance
in accordance with the instruction manual are provided by the customer.
Note, however, that this free warranty shall cover only the TEM product delivered to the
customer and the following expenses shall not be covered by the warranty.
(1)
The cost for the removal or installation of the TEM product from or to the customer's
equipment for the purpose of replacement or repair, and the cost associated with such work.
(2)
The transportation cost for sending the customer's equipment to the customer's
repair plant or other place.
(3)
The lost earnings of the customer resulted from the failure and/or repair, as well as
other increased damages.
18.3 Paid warranty
Even within the free warranty period, if a failure or malfunction occurs in the TEM
product due to any of the following causes, the investigation/repair shall be charged.
(1)
The customer did not install the TEM product properly in accordance with the
instruction manual.
(2)
The customer did not handle the product properly and/or did not provide sufficient
maintenance.
(3)
The failure or malfunction was resulted from improper connection between the TEM
product and other equipment.
(4)
The customer changed the structure of the TEM product such as modification.
(5)
The TEM product was not repaired at TEM or TEM-designated plants.
(6)
The TEM product was not used in the appropriate operating environment described
in the instruction manual.
(7)
The failure or malfunction was caused by force majeure such as disasters or by
illegal behavior of a third party.
(8)
The failure of the TEM product was caused incidentally by the malfunction of the
customer's equipment.
(9)
The failure was caused by the installed customer-supplied part or by the part used
in accordance with the designation of the customer.
(10)
The failure was caused by failed wiring or incorrect parameter setting conducted by
the customer.
(11)
The product has reached its life which is normal for the operating condition.
(12)
Damage occurred due to the cause for which TEM was not liable.
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