370B EASY SCROLL WIRELESS DESKSET
14
Problem
Cause
Possible solution
The indicator on the
receiver does not light
up.
The PS/2 plug(s) has
not been connected
correctly.
Connect the plug to the
PS/2 port(s) on your
computer. Check whether
the port works correctly.
No batteries have been
inserted.
Insert the batteries
The batteries are
(almost) empty.
Replace the batteries, the
led in the mouse or
keyboard will light up.
There is no wireless
connection between the
mouse and receiver.
Make a wireless connection
with receiver (see chapter
3.2).
The distance between
the receiver and the
mouse is too great.
Place the mouse and/or
keyboard closer to the
receiver. The maximum
distance is 1 metre. Avoid
placing it on a metal surface
since it will decrease the
reception.
Another device close by
uses the same
frequency as the
mouse.
1) Change the channel (see
chapter 3.2)
2) Place the receiver closer
to the mouse and keyboard.
The mouse or
keyboard do not react.
The mouse is connected
with a serial converter.
Do not use a converter with
this mouse.
The software for your
previous mouse is still
active.
Remove the software for
your previous mouse before
installing the Trust software
(see chapter 3.1).
Windows displays an
error message
concerning mouse
when the computer is
started.
The mouse has not
been connected or has
not been connected
correctly.
Connect the mouse
correctly and restart the
computer.
The software has not
been (correctly)
installed.
Remove all the drivers and
reinstall them (see chapters
3.1-3.4).
The configured mouse
buttons do not react.
The software for your
old mouse is still active.
Remove the old software
(see chapter 3.1).
The software has not
been installed.
Install the mouse software.
The scroll function
does not work.
The software has not
been configured
correctly.
Configure the software
correctly.
