370B EASY SCROLL WIRELESS DESKSET
12
Problem
Cause
Possible solution
Office Keys or
multimedia buttons do
not react when
pressed
.
Not all Office programs
are installed or buttons
are not configured
correctly.
Install the other Office
programs or configure the
buttons.
Log Off key does not
work.
System has resources
in use.
Some software share a lot
of system resources. It will
cause the system to lose
the function of the “Log Off”
key sometimes. When you
press the “Log Off” key, if
the dialog box does not
appear or just open the
“Start“ menu, you should
press the “Esc” key and
“Log Off” key again.
For Win2000, you have to
enable the function of the
“Log Off” key by yourself
because the default is
disabled.
The office keys do not
work.
Not supported by
program.
These keys are according to
the standard definition of
Microsoft shortcut
combination keys. Make
sure that your software
application supports these
kinds of functions.
Recommend using
Office2000 and IE5 or later.
The target items
cannot be unmarked.
Function needs to be
disabled.
When you press the “Mark”
key and roller keys to mark
the target items, the “Mark”
key will always activate.
Press Cut, Paste, Copy
keys to edit your document
and will stop the “Mark”
function. However, it can
also be released by
pressing the “Esc” key.
Mouse wheel conflicts
with keyboard wheel
function.
Conflict between mouse
and keyboard.
Only use one wheel at a
time.
The multimedia
buttons do not react or
the scroll function
does not work.
Windows displays an
error message
concerning the
keyboard when the
computer is started.
The keyboard or
software has not been
installed/ connected
(correctly).
Connect the purple PS/2
keyboard plug to the correct
port on your computer
(check that it is not the
mouse port) Read the
manual of the
pc/mainboard.
