360B EASYSCROLL DESKSET
14
Problem
Cause
Possible solution
The distance between
the receiver and the
mouse is too great.
Place the mouse to the
wireless receiver. The
maximum distance is 1
metre. Avoid placing it on a
metal surface since it will
decrease the reception.
Another device close by
uses the same
frequency as the
mouse.
1) Change the channel (see
chapter 3.2)
2) Place the wireless
receiver closer to the
mouse.
The mouse is connected
with a serial converter
Do not use a converter with
this mouse.
The software for your
previous mouse is still
active.
Remove the software for
your previous mouse before
installing the Trust software
(see chapter 3.1).
Windows displays an
error message
concerning mouse
when the computer is
started.
The mouse has not
been connected or has
not been connected
correctly.
Connect the mouse
correctly and restart the
computer.
The software has not
been (correctly)
installed.
Remove all the drivers and
reinstall them (see chapters
3.1-3.4).
The configured mouse
buttons do not react.
The software for your
old mouse is still active.
Remove the old software
(see chapter 3.1).
The software has not
been installed.
Install the mouse software.
The scroll function
does not work.
The software has not
been configured
correctly.
Configure the software
correctly.
If you still have problems after trying these solutions, please contact one of the Trust
Customer Care Centers. You can find more information at the back of this instruction
manual. Please have the following information available:
•
The article number. This is 13094 US layout; 13095 FR layout; 13096 IT
layout; 13097 GM layout; 13098 UK layout; 13099 SP layout.
•
A good description of what does not work.
•
A good description of when the problem occurs.
