TRUST 2 PORT USB 2.0 PCI CARD
6
7 Troubleshooting
Method
1.
Read the solutions given below.
2.
Check for up-to-date FAQ’s, drivers and instruction
manuals on the Internet (www.trust.com/13351).
Problem
Cause
Possible solution
After the card has
been installed, it is
not detected when
starting the
computer.
The card has not been
inserted into the PCI slot
correctly.
Insert the card firmly into the
PCI slot.
The USB cable has
been extended and
the device no
longer works.
The length of the USB cable
must not exceed 3.5 metres.
A USB repeater must be
used if the cable is longer
than 3.5 metres.
Do not extend the cable.
A device connected
to the USB 2.0 card
does not work or
does not work
correctly.
The device has not been
installed or has not been
installed correctly.
Remove the device from the
USB 2.0 card and uninstall
the drivers. Install the device
as described in the
instruction manual provided
with the device.
Remove the USB 1.1 device
and check whether the USB
2.0 device now works
correctly.
USB 2.0 devices do
not obtain the
maximum speed.
A USB 1.1 device is
connected to the TRUST 2
PORT USB 2.0 PCI CARD.
Connect the USB 1.1 device
to a USB 1.1 controller card.
A message is
displayed stating
that not enough
power can be given
to the connected
device.
Too many devices are
connected and they are
using too much power.
Remove one or more
devices until you have
enough power.
Table 4: Troubleshooting
If you still have problems after trying these solutions, please contact one of the Trust
Customer Care Centers. You can find more information at the back of this instruction
manual. Please have the following information available:
•
The article number. This is 13351.
•
A good description of what does not work.
•
A good description of when the problem occurs.
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