12
Manufacturer’s Warranty
(UKCA, CE)
1.
Scope of Manufacturer’s Warranty
As the Manufacturer of the unit, Truma undertakes a warranty
towards the Consumer that covers any material and/or
manufacturing defects of the unit.
This Warranty is applicable in UK + EU member states as well as
in Iceland, Norway, Switzerland and Turkey. A Consumer is the
natural person who was the first one to purchase the unit from
the Manufacturer, OEM or dealer and who neither resold the unit
in a commercial or self-employed professional capacity nor did
he or she install it for a third party in such a capacity.
The Manufacturer’s Warranty covers any of the afore mentioned
defects that occur within 24 months upon concluding the
purchase agreement between the seller and the Consumer.
The Manufacturer or an authorised service partner undertakes to
remedy such defects through subsequent fulfilment, i.e.
at its discretion either by repairing or replacing the defective item.
Any defective parts shall become the property of the
Manufacturer or the authorised service partner. If the unit is no
longer manufactured at the time of defect notification and if
replacement delivery has been opted for, then the Manufacturer
may deliver a similar product.
If the Manufacturer remedies a defect under its warranty
commitment, the term of the Warranty shall not recommence a
new with regard to the repaired or replaced parts; rather, the original
warranty period shall continue to be applicable to the unit. Only the
Manufacturer itself and an authorised service partner shall be
entitled to conduct a warranty job. Any costs that occur in the
event of a warranty claim shall be settled directly between the
authorised service partner and the Manufacturer.
The Warranty does not cover additional costs arising from
complicated removal or installation jobs on the unit (e.g. dis-
mantling of furnishings or parts of the vehicle body), and
neither does it cover travel expenses incurred by the
authorised service partner or the Manufacturer.
No further-reaching claims shall be permitted, especially
dam- age claims presented by the Consumer or third parties.
This provision shall not affect the validity of the German
Product Liability Act (Produkthaftungsgesetz).
Neither does the voluntary Manufacturer’s Warranty affects
the Consumer’s legally applicable claims for defects towards
the seller in the relevant country of purchase. In individual
countries there may be warranties that can be issued by the
relevant dealer (official distributor, Truma Partner). In such
cases the warranty can be implemented directly through the
dealer from whom the Consumer bought the unit. The
warranty regulations of the country in which the unit was
purchased by the Consumer for the first time shall also be
applicable.
2.
Warranty exclusions
No
warranty claim shall be applicable under the following
circumstances:
–
Improper use, contrary to the specified use
–
Improper installation, assembly, or commissioning,
contrary to operating or installation instructions.
–
Improper operation, contrary to operating or installation
instructions, particularly maintenance, care, and warning
notes.
–
Instances where repairs, installations or any other
procedures have been conducted by non-authorised
partners.
–
Consumable materials and parts which are subject to
natural wear and tear.
Summary of Contents for SDC12
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