24
Manufacturer’s Warranty
(European Union)
1. Scope of Manufacturer’s Warranty
As the Manufacturer of the appliance, Truma undertakes a
warranty towards the Consumer that covers any material and/
or manufacturing defects of the appliance.
This Warranty is applicable in EU member states as well as in
Iceland, Norway, Switzerland and Turkey. A Consumer is the
natural person who was the first one to purchase the appli-
ance from the Manufacturer, OEM or dealer and who neither
resold the appliance in a commercial or self-employed pro-
fessional capacity nor installed it for a third party in such a
capacity.
The Manufacturer’s Warranty covers any of the aforemen-
tioned defects that occur within 24 months upon concluding
the purchase agreement between the seller and the Consum-
er. The Manufacturer or an authorised service partner under-
takes to remedy such defects through subsequent fulfilment,
i.e. at its discretion either by repairing or replacing the defec-
tive item. Faulty parts shall become the property of the Manu-
facturer or the authorised service partners. If the device is no
longer manufactured at the time of defect notification and if
replacement delivery has been opted for, then the Manufac-
turer may deliver a similar product.
If the Manufacturer remedies a defect under its Warranty
commitment, the term of the Warranty shall not start again
with regard to the repaired or replaced parts; rather, the orig-
inal warranty period shall continue to be applicable to the
device. Only the Manufacturer itself or an authorised ser-
vice partner shall be entitled to perform a warranty job. Costs
incurred in a warranty case will be settled directly between
the authorised service partner and the Manufacturer. This
warranty does not cover additional costs arising from compli-
cations in the dismantling or installation of the unit (e.g. disas-
sembling parts of furnishings or parts of the vehicle body).
No further claims will be accepted, especially claims for com-
pensation from the consumer or a third party. This shall not
affect the provisions of the German Product Liability Act
(Produkthaftungsgesetz).
The Consumer’s statutory claims for material defects against
the seller in the respective country in which the appliance is
purchased shall not be affected by the Manufacturer’s vol-
untary warranty. In certain countries, warranties are provid-
ed by the respective dealer (authorised dealer, Truma Part-
ner). In such cases, the warranty can be implemented directly
through the dealer from whom the Consumer bought the
device. The warranty regulations of the country in which the
device was purchased by the Consumer for the first time shall
also be applicable.
2. Warranty exclusions
No
warranty claim shall be applicable under the following
circumstances:
– Improper, unsuitable, faulty or negligent use and any use
that is not compliant with the intended purpose
– Improper installation, assembly or commissioning, contrary
to operating or installation instructions
– Improper operation or operation contrary to operating or
installation instructions, particularly any disregard for main-
tenance, care or warning notes,
– if installations, repairs or interventions are carried out by
unauthorised partners,
– for consumables, wearing parts and with natural wear and
tear,
– installation of replacement, supplementary or accesso-
ry parts that are not original manufacturer’s parts or which
